The email I have on file is no longer in use. How do I update my email?

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The email I have on file is no longer in use. How do I update my email? On the contact info & Security page, I receive an error: "please enter an unused email address."
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Eric2969

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Posted 4 months ago

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Michelle C, Employee

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Hello,

You can update the account email address by following the steps in this article. https://community.homestead.com/homestead/topics/account-update-contact-info Accounts can only have 1 email associated to it, if you have used the email address on another account, the system will not allow you to use it on this account and you will receive that error. You can change it to an unused email address or reactivate the account if you wish to use that email address. 
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Eric2969

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thanks, that's what I tried.  My Homestead page is run by Big Commerce.  I can't get into my Big Commerce account because I no longer have access to this address in order to verify the 2 step verification email.  They said to update the email in Homestead.  Looks like I continue to run into a catch 22.
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Michelle C, Employee

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Understandable, I can help update the email associated to your Big Commerce account. What email address do you want to update it to? 
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Eric2969

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I would like to change it from info@thompsonracing.us to eric@thompsonracing.us
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Michelle C, Employee

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I have sent a request to Big Commerce to update the account to this email address. It should be completed shortly. 
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Eric2969

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Thank you so much!!
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Michelle C, Employee

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No problem, I will inform you here once I see the change. 
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Michelle C, Employee

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It has been changed. 

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