The email for one of my domains quit working. I need the email to work asap.

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  • Updated 2 years ago
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Archived and Closed

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email - message says my domain does not exist. The email worked last week. I haven't logged into the website editor or email editor for a few weeks, so I know is wasn't something done on my end.

Also, why is this page insisting that my email address (contact info) to sign in is an address completely unrelated to this account. PLEASE REPLY TO nate@briquettessmokehouse.com, not the email address this application is forcing me to use.
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naterocketman

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  • very irritated

Posted 2 years ago

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naterocketman

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Why did it use a contact of someone who is not a user of my account and has never used this laptop?
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susan2829, Champion

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Unfortunately the Tech Support staff doesn't work on weekends so it will be Monday before they can help you. Just for future reference here are the hours:

Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed

Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri
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naterocketman

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Saw that it was closed or I would have just called because this seems like a weird issue that is going to be a challenge to figure out.  Thanks for the response.
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susan2829, Champion

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Definitely a strange one! Drew, the Tech Guru here in the Community is great at figuring these things out though.
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Drew N, Community Manager

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The community uses your Homestead credentials to create the account. Any replies will be directed to that email address. If you would like to change it, you may click on your profile at the top right of the community. You can update the email the community uses.All of your domains have been switched to Roundcube Webmail. If you use a direct link to get to mail log in, please use this one, https://emailmg.homestead.com/roundcu... is the email address you are having trouble with and what error are you getting?
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naterocketman

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The account and address are grindhouseburgersbula.com and tyler@grindhouseburgersbula.com

The error says "the account grindhouseburgersbula.com is not found," but the web page is up and functioning.
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Drew N, Community Manager

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I was able to log in to tyler@grindhouseburgersbula.com. Did you try the link in my post above? Did you enter the whole email address in the user name? If it still doesn't work for you, can you try a different browser?

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