Sync files message in Sitebuilder 10/26/2015 6:15pm Mountain time

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I have been advised that the engineers have made a change they believe will resolve the issue finally. You may still receive the sync message one time. You can keep the local or published file and click through all of the files to get in, you should not have to do so again.

Alternately, you ay wait until tomorrow for a representative to delete the cache file for you one more time and it should be resolved. Another option is that on Wednesday, we are do to release an option on the sync dialog to apply the choice to all files.

If you don't have urgent updates, then you may want to wait until Wednesday when this option should be available.

If you need a site to have the cache deleted, then please simply post the domain or site name and log out of Homestead, then wait for us to post for you to log in and load the site. If you go through everything and then see the message again, please tell us and we will look again.
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Drew N, Alum

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Posted 4 years ago

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Douglas8804

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This reply was created from a merged topic originally titled Keeps asking if I want published or local website. Freezes at the point. i nee....

Keeps asking if I want published or local website.  Freezes at the point.   i need to edit the site
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barbara6180

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mine is doing the same thing,
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Joyce A. Crider

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This reply was created from a merged topic originally titled Come on Guys, fix this problem of synchronize files. This is so frustrating..

Come on Guys, fix this problem of synchronize files.  This is so frustrating not to be able to edit my website.
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barbara6180

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agreed I have people howling at me!!


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barbara6180

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this is the third day. really frustrating... please hurry up and fix it, this web sight costs me enough,,, to long already
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Jeff6512

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This reply was created from a merged topic originally titled SUFFERING YOUR SYNCHRONIZE FILE BUG FOR 3 DAYS.

CAN'T ACCESS MY SITE FOR EDITING DUE TO YOUR "SYNCHRONIZE FILE" BUG
For three days now, I have been unable to edit my site because of the known "Synchronize File" message that pops up. It looks as though many other people are suffering this same problem and it seems as thought the issue gets "fixed" only for it to return again and again.

And of course now it is the weekend so I can't get anyone to help me and must suffer another two days until Monday when maybe I can get someone to respond to this issue. VERY FRUSTRATING. This is not what I pay for.
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lpitts1969

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This reply was created from a merged topic originally titled Problem with Sync File - everytime I use sitebuilder it wants to sync my files - ....

Everytime I go to use sitebuilder it wants me to sync my files (I have a lot of them). I already use Firefox which I think is the one recommended. What can I do???
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cbishop2728

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This reply was created from a merged topic originally titled Synchronize file, I click on published copy and nothing. I can not edit our sit....
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PastorRos

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This reply was created from a merged topic originally titled Need help with sync files error.

I can not update my site due to the "synchronizing file" error!  I really need this resolved!  I have vital info that MUST be updated through my site.  Will I get credit for the errors & inconvenience coming from you guys?  Its very hard to contact anyone or get live help when needed to get issues resolved!  I am soooo frustrated!

Note: This conversation was created from a reply on: SUFFERING YOUR SYNCHRONIZE FILE BUG FOR 3 DAYS.
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Patricia0345

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This reply was created from a merged topic originally titled Synchronizing File.

I am also having a problem with getting to the site to update. Can''t get past the Synchronizing file, hope the issue gets solved soon please.
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Tom9360

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This reply was created from a merged topic originally titled I am unable to edit my webpage...I can however view my emails. Is anyone else ex....
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Anthony7627

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This reply was created from a merged topic originally titled Cannot open website editor, asks whether I want local or published copy for every....

Cannot open website editor, asks whether I want local or published copy for every page and file (I have hundreds)
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Elizabeth7691

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This reply was created from a merged topic originally titled Still having a problem with synchronizing files, on my 5th day.

Still having a problem with synchronizing files, on my 5th day with this, I cannot choose local files as it goes to the 500 server error., and chossing published copy only reveals all my pics from the site, which I have gone through already having opened hundreds of pictures,in hopes that this will fix the problem. It came back for a 2 hour window last Friday, then back to where we were.
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Jerry6841

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This reply was created from a merged topic originally titled Message: Publish or Local.

Because of a message asking if I want to choose either, Publish or Local, I cannot edit my website. It I select local, a message appears saying there is a problem with server! It is frustrating, as I need to edit my site on a weekly basis. If I try to live chat, I'm told the cookie does not match-even though I have chatted more than once in the past. It is aggravating!! Do you have a telephone number I can call direct for HELP?!!
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Kevin7132

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This reply was created from a merged topic originally titled Cannot get in to my site to edit it . When I login it asks if I want to keep a "l....

Cannot get in to my site to edit it - and need add a new page to it right away. When I login it asks me if I want to keep my current local copy of a file or download the published copy. I really need to add a new page (home tour of a paying customer). The website is www.FSBOTupelo.com - please help!
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Debra3994

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This reply was created from a merged topic originally titled Cant update site. Same problem as other users are reporting..

Synchronize File
The local and published versions of this file are different. Both files have changed.
Nothing happens when I try to edit.
It is just showing below text.
It wants me to scroll thru 50000 image files.
I have a friend who has had this problem for the past two weeks.
Can someone offer some help please?

View Published Copy
View Local Copy
Which version would you like to keep?
Keep Local
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arthur0440

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This reply was created from a merged topic originally titled Sitebuilder Plus worked for a few hourst now will not let me in. In Guinness Re....

Sitebuilder Plus worked for a few hours at mid day but now will not let me in. Lord Jesus Christ, Help me, I've walked around the world on foot, In the Guinness World Records for the longest walk but this Homestead is harder than the Hindu Kush. www.blessitt.com
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wgo9019

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Time for a DISCOUNT.

What is going on with this company?

First you throw away my statistics because of Google Analytics

...and now the website has not been editable for days.


I think it's time for a lifetime DISCOUNT.
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Drew N, Alum

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We can not discuss account issues in public. We are moving this to a private topic

Please reference the new conversation here: Can we discuss a credit to my account?
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Gary L. Edelson

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WOW.  We have been on-line for 2 weeks with no problem, have basically completely re-designed our entire web site in the last 2 weeks, no problem, and then an hour ago, BAM, were all locked out of the system and the sych message starts again.

Most of our updates are done, so we can wait till Wednesday.But, PLEASE, PLEASE, PLEASE, this update has got to work!!!!  We cannot another week/10 days with no access.


The  web site I need most is: http://www.oceanmuseum.org


(Edited)
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Aaron2527

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I posted last night about the return of the synchronization problem on my website - www.packershistory.net.

I received this message shortly thereafter:

Your problem "Whitesnake had it right - Here Go Again!" has been merged into the announcement:
Sync files message in Sitebuilder 10/26/2015 6:15pm Mountain time
Conversations can be merged by community moderators when they appear to be duplicates of other topics.
Aaron2527, a moderator for Homestead, gave this reason for the change:
Merging to the relevant topic
We will email you when there are new replies to this topic. If you don't think your problem is the same as the one the moderator has suggested, you may re-submit your problem with clarifications.


PROBLEM - The synchronization issue remains this morning AND my original message disappeared (did I need to synchronize the message board as well??) - When will this synchronization finally be solved!!!!!
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Aaron2527

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And now my other site has gone down - www.prairieduchien.info - COME ON!!!!
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hgarnettart9068

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Which option should I choose?? Keep local or Download published copy? What's the difference?
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Todd H, Social Media Specialist

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Choosing local will load your last change or edit. Choosing published will download what's currently published in case you've made edits without publishing those changes.
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Lynn0013

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Domain - BlessfestCanada  specific page Procyon Wildlife Sale


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Scott5711

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Still doesnt work.  Days and days cant update my webpage.   i have maybe a 1000 pages.. i cant manually sync each file.. waste of time, energy and money.. homestead should be issuing refunds... this is ludicrous... 
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Martin

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Having problems here too! Totally unacceptable!
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Jeff1172

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Same. I haven't been able to update in 2 weeks now.
(Edited)
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Connie1811

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This reply was created from a merged topic originally titled Synch file message won't let me into my website! I must get in now to update imp....

Help, I cannot update my website and I must get in now to update important information!!! I keep getting Synchronize file message. I cannot click through it, and everything keeps locking up!
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Lynn0013

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This reply was created from a merged topic originally titled SOOOO FED UP with Sync Message.

Can't edit. 4th day. Fed up. Can't get anyone on the phone, can't access Chat.
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Jennifer2210

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This reply was created from a merged topic originally titled Sync Files - again!.

My web site still is having this problem (like everyone else where it wants me to sync all my thousands of files each time I log in). It's www.poole-family-photos.com.

There is no way I am clicking through this whole set again. You need to fix this remotely or add a tick box like "sync all" or something. What is the deal? It has now been happening for nearly 2 weeks!? This is insane not to be able to update my web site for that long -- I do PAY for this service and have been a customer for nearly 2 decades. 

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