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Sync files message in Sitebuilder 10/26/2015 6:15pm Mountain time

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Updated 4 years ago

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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive. If you believe this topic should not have been archived, please let us know, and we would be happy to review it. You may continue to access this topic as needed fo

I have been advised that the engineers have made a change they believe will resolve the issue finally. You may still receive the sync message one time. You can keep the local or published file and click through all of the files to get in, you should not have to do so again.

Alternately, you ay wait until tomorrow for a representative to delete the cache file for you one more time and it should be resolved. Another option is that on Wednesday, we are do to release an option on the sync dialog to apply the choice to all files.

If you don't have urgent updates, then you may want to wait until Wednesday when this option should be available.

If you need a site to have the cache deleted, then please simply post the domain or site name and log out of Homestead, then wait for us to post for you to log in and load the site. If you go through everything and then see the message again, please tell us and we will look again.

Drew N, Alum

262,826 Points

Posted 4 years ago

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260 Points

This reply was created from a merged topic originally titled Also having trouble with the Synch Files and other editing problems! What's up?? ....

Also having trouble with the Synch Files and other editing problems! What's up?? Please fix asap...the last time I had synch file problems, it wiped out the entire site!!! This is not acceptable and not a way to run a business.

I need to update two of my websites, right away, for critical business updates that are needed.I will be losing business if I can't do the website updates/edits. Please contact asap via email or let me know when I can call you.

Tech people, please reply...

2015-10-27T18:35:27+00:00

260 Points

I called up the main Homestead number and connected with a Tech person/s who fixed the problem. Thanks!

0

232 Points

This reply was created from a merged topic originally titled I am having so much trouble with sync file, i can not publish anything when will ....

trouble with sync file I can not publish anything???????? when will this be fixed?

2015-10-27T18:34:45+00:00

260 Points

I called up the main Homestead number and spoke with a Tech person who fixed the problem. Recommend doing this...

0

2015-10-27T19:45:29+00:00

248 Points

Thanks but I've done this several times and it works for a while then the same things happens
Over two weeks now
I do not understand why they cannot get it fixed permanently We are trying to run our business

0

2015-10-27T19:48:08+00:00

Drew N, Alum

262,826 Points

Mary0182, This should be fixed, but after the fix was put in place, you will probably see the message one more time. If you would like me to clear it today, log out of Homestead and let me know. I clear it and you should not see it again.

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248 Points

This reply was created from a merged topic originally titled I am still having problems with sync my files! When will this end???.

Been over two weeks and still having the same problems WHEN will this be fixed?

2015-10-27T18:34:48+00:00

260 Points

I called up the main Homestead number and spoke with a Tech person who fixed the problem. Recommend doing this...

0

90 Points

This reply was created from a merged topic originally titled "Synchronize File" and then nothing happens..

I was able to get in once to update my website and now all I get is "Synchronize File" to download updated site. Then nothing happens. It just sits there not doing anything.

2015-10-27T18:43:39+00:00

Drew N, Alum

262,826 Points

Chad4861, This should be done. Let us know if you see it again.

0

2015-10-28T15:48:58+00:00

90 Points

I manually clicked through all the files on both of my computers and then the Sync notice disappeared and the program took over and let me in to do what I had to do to update my site.

(Edited)

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Drew N, Alum

262,826 Points

Remember folks, if you would like us to delete the cache for you, just post the domain name that is receiving the sync message. Tomorrow, there should also be an Apply to all added to the sync dialog box to speed the process up. Once you have cleared the message, you should not get it again. If you do, please let us know so we can look at your account for specific problems.

Thank you

1 person likes this

View previous…

2015-10-27T19:48:38+00:00

562 Points

Yes it was already cleared today and I made an edit but it isn't working now and I can't get in. Yes I am logged out.

0

2015-10-27T19:48:42+00:00

6,192 Points

http://www.customautosbytim.com

http://www.streetkingsokla.com

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2015-10-27T19:56:28+00:00

Drew N, Alum

262,826 Points

Lynn0013, Go ahead and try now. If you see it again, then your account is still an issue and I will get it to the engineers.

1

2015-10-27T20:19:49+00:00

562 Points

Thanks Drew. It's o.k. for now. I'm just going to leave it on and not shut down in the hopes that I can still edit later tonight. I appreciate your help.

0

2015-10-27T20:27:16+00:00

Drew N, Alum

262,826 Points

You're welcome. I hope you don't see it again, but let me know if you do.

0

Drew N, Alum

262,826 Points

Martin, Your 2 are done as well. If you see the message on either of these 2 let us know. If you see it on another, it will need to be cleared.

2015-10-27T20:12:41+00:00

6,192 Points

All of my sites are synced now, thanks.

0

2015-10-27T20:13:40+00:00

Drew N, Alum

262,826 Points

Great!

0

2015-10-28T02:25:21+00:00

6,192 Points

For whatever reason the advertisement footer for Homestead is showing up on a few of my pages? I really and I mean really am tired of it as are many others!

This happened after the so called "fix" today!

Can you please pass it on to whoever may be in charge?

We/I don't want to advertise for you all given the fact we are paying for this service.

Thanks

Martin Blaney

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306 Points

I think one of the tech's cleared the cache and I could log in once. When I was logged back out (due to one of the site's many bugs/crashes), I got the synch files problem back again. PLEASE HELP!
www.poole-family-photos.com

(Edited)

2015-10-27T20:38:35+00:00

Drew N, Alum

262,826 Points

Do you know when it was done? Log out for me and I'll do it again.

0

522 Points

www.packershistory.net

www.prairieduchien.info

Updates and work to be done - and all I get is the synchronize button -----> PLEASE FIX!!!!

View previous…

2015-10-27T23:45:37+00:00

522 Points

Has this problem FINALLY be solved for good?

0

2015-10-28T03:29:42+00:00

258 Points

CherokeeMountainBobtails.homestead.com please clear cache if that is what will let me in. Thank you.

0

2015-10-28T19:16:55+00:00

258 Points

www.CherokeeMountainBobtails.homestead.com

Has my cache been handled? Can I work on my website yet?

0

2015-10-28T19:18:29+00:00

258 Points

If so, do I need to make it count... like be ready to do all my changes. or will I be able to log out and log back in to do more. Is the cache clearing a permanent fix or temporary...

0

2015-10-28T22:11:43+00:00

Todd H, Social Media Specialist

20,916 Points

Hello Michelle58, you should be able to load your Sitebuilder and we're hoping this fix we just released should take care of this issue, however we are still continuing to monitor to ensure the Sitebuilder does load as intended.

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232 Points

This reply was created from a merged topic originally titled When will homestead fix the edit problem?.

I really need to update my site. Do I need to transfer my site to another company?

2015-10-28T22:16:29+00:00

Todd H, Social Media Specialist

20,916 Points

Hello Darin5958, can I have you load your Sitebuilder for me, and let me know if you are unable to update your website? Please let us know, we definitely want to make sure you are still able to make edits.

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260 Points

This reply was created from a merged topic originally titled Synchronize File Message.

For the second time this week I am getting the Synchronize File Message, last time i toggled through the hundreds messages only to have the sites stop responding. After approximately an hour of trying I was able to get in, and everything worked correctly. This morning it has started the process all over again, is there anything you can do to help?

View previous…

2015-10-28T23:11:07+00:00

Todd H, Social Media Specialist

20,916 Points

There was an issue where the server would ask to sync the files to make sure it is loading every file correctly, which is why you were prompted to choose either your local copy or your published copy. Fortunately throughout this, making edits to website and publishing has been working but getting beyond the sync screen made it a little problematic especially if you do possess a lot of files on your website.

Kungshih3258, could you load your Sitebuilder and let me know if you get the sync message again?

0

2015-10-30T13:27:30+00:00

136 Points

Guess what? one of my sites is done and now it's the other one http://www.mababodhimanda.org/ which previously didn't have problem. Can't the engineers fix this thing once and for all?

0

2015-10-30T21:04:10+00:00

Drew N, Alum

262,826 Points

Kungshih3258, When was the last time you edited mababodhimanda.org?

0

2015-10-31T08:19:00+00:00

136 Points

I just visited one minute ago. Still the same thing.

0

2015-10-31T11:39:20+00:00

Drew N, Alum

262,826 Points

Did you find the Apply to all checkbox. I just launched that site with no sync message? We believe the error has been fixed, but you may need to sync each site once. If you see the error again, then let us know.

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80 Points

This reply was created from a merged topic originally titled edit log-in blocked by weird notice about synchronization of files.

edit log-in blocked by weird notice — I have the same problem as the person who just posted: "I was just editing and had to go out of the site, went back in to edit, message came up Synchronize File, I have two versions which do I want? Box message said Download Published Copy or choose Keep Local. Did both - not allowed to move on to my website."
I am not allowed to proceed with logging in to edit.
Urgently need to edit for upcoming events.

2015-10-28T22:36:13+00:00

Todd H, Social Media Specialist

20,916 Points

Hi CONA3774, you should be able to get beyond this scree now. Can you let me know?

0

3,718 Points

This reply was created from a merged topic originally titled Synchronize Files.

So looks like you're having problems with the files again, the site is wanting me to sync every file i have uploaded. can you look into it and let me know

136 Points

This reply was created from a merged topic originally titled Synchronize files: Please help, my fingers were cramped after clicking non stop!....

140 Points

This reply was created from a merged topic originally titled HELP!!!!!!.

I can't open my web site - it keeps asking which option do I want and I don't understand either of them. I add content daily so please expedite! Thanks

2015-10-28T23:16:15+00:00

Todd H, Social Media Specialist

20,916 Points

Please try now. Clear the browser history and then log in to edit

0

172 Points

This reply was created from a merged topic originally titled it's not working again. Asking me to keep published copy or local copy..

I cant edit my website. It doesnt do anything when i hit local . I deleted history and cookies.

Drew fixed it once but now its not working again. Please help

2015-10-28T23:16:57+00:00

Todd H, Social Media Specialist

20,916 Points

I got into your builder, can you try for me now?

0

112 Points

This reply was created from a merged topic originally titled I can't access my website either!!! Keeps asking if I want Local or published ve....

I can't access my website either!!! Keeps asking if I want Local or published version but I can't get passed that window! Site error.

112 Points

This reply was created from a merged topic originally titled Problems persist. Help!.

Things were working fine for the past few days, but then this morning I experience the same problem of having to sync hundreds of files. My web site is: http://www.poloniamusic.com/Index.html. Please help!

2015-10-28T17:46:08+00:00

Drew N, Alum

262,826 Points

Robert3195, you should be able to get in now, and should not see this message again. Let us know if you do

0

2015-10-28T19:02:42+00:00

112 Points

Thank you. I'll work on it now.

0

90 Points

This reply was created from a merged topic originally titled Synching Files.

Synching Files- On log-in, the system asked me to choose to synch local/published files. After several clicks, my site is now merged with elements of my published site and several weeks worth of work on the back end. Please help. When viewing in Preview, all of my work is there but in editor, the files are randomly merged together.

712 Points

This reply was created from a merged topic originally titled Could not edite - keeps asking sync local or published.

I am a Beta member. I could not open the site for editing. keeps asking sync local or published file for past 2 days. Please help me PLEASE site> WWW.BridgeIndia.com

2015-10-28T17:43:29+00:00

Drew N, Alum

262,826 Points

RaghavanPS0061,

Please try now. Clear the browser history and then log in to edit

0

2015-10-28T21:56:21+00:00

234 Points

Drew, I am experiencing the same problem...www.sascorp.org

0

2015-10-28T23:26:43+00:00

Todd H, Social Media Specialist

20,916 Points

Hello ralph7196, can you try to clear your history and cache and try to load in again?

0

2015-10-29T11:07:27+00:00

234 Points

Good Morning Todd, I did not get the sync error. It does still report that my local copy is different from the published copy. Are these two matters related?
Thank you!

0

2015-10-29T11:08:55+00:00

234 Points

Logged in a 2nd time, no problems. Keeping my fingers crossed!
Thanks again!

0

secondshotphoto2494

300 Points

I was directed to move previous conversation on MY problem to this thread. I have been very patient and allowed the propagation of this fix to take place. I STILL CAN NOT EDIT MY SITE!!! I am NOT getting any kind of "sync" as this thread discusses. My problem, once more, is that when I click to EDIT my site it goes to a screen that says it's "Verifying Files" and after a moment changed to "Copying Files" and there it hangs indefinitely

I've been far more patient that I can stand at this point. I've been through dozens of trouble shooting steps most of which are recorded and re-recorded in the original thread.

At this time I've once again tried to edit my site on 3 different browsers and 2 different networks. I NEED THIS RESOLVED YESTERDAY!!!

Totally unsatisfied in Sarasota,
Craig

1 person likes this

120 Points

This reply was created from a merged topic originally titled WEBSITE NOT WORKING AGAIN.

My website is doing the exact same thing it was over a week ago and will not let me work on it without resyncing every single photo on my site which is HUNDREDS one at time !!!!!!! This is un exceptable having to do this yet AGAIN to work on my website .!!!!!!!

2015-10-30T19:47:01+00:00

Drew N, Alum

262,826 Points

Robin0214, You should not see this again once it has been sync'd again. If you do see after syncing, then tell us. There is an apply to all box. Check it and choose keep local. It will do all for you, then it should be resolved.

0

2015-10-30T22:31:41+00:00

160 Points

Please delete the cache for me as well. I am seeing the same sync issue. And what happened to the "apply to all" option?

www.lakeeriehog.com

0

2015-10-30T22:36:22+00:00

Drew N, Alum

262,826 Points

You may need to clear the browser to see it, but it is there. You should be clear now and it should not happen again. Let us know if it does

0

2015-10-30T22:39:46+00:00

160 Points

Opened Homestead with no issues, so I did not see the bulk option......this time.
Thanks. Hope we can put this to bed, now.

0

2015-10-30T22:40:59+00:00

Drew N, Alum

262,826 Points

I believe we can, but let us know if you do see it.

0

294 Points

This reply was created from a merged topic originally titled Once again I am having the Sync files error with sitebuilder. I am getting yelled....

Everytime I log into Sitebuilder it gives me the sync files message. Drew cleared it up for me a couple days ago but it only let me edit one time before I have the same problem again. I really need to keep my website updated and it is really becoming a problem.

1,444 Points

This reply was created from a merged topic originally titled Can not get on my site to make changes.

I am getting, AGAING!!! the
synchronizing message. I have cleared my history didn't work. It was up and running and now today back to the same old very disturbing problem. Anyone out there on the weekend who could help?

2015-10-31T12:24:51+00:00

Drew N, Alum

262,826 Points

Phyllis1647,

It should be resolved, but if you haven't sync'd since the fix, you will need to do so. The sync dialog now has an apply to all. Check that box and you should not see the message again. Let us know if you see it again after this.

0

2015-10-31T16:15:01+00:00

258 Points

My website is working fine, thank you. www.CherokeeMountainBobtails.homestead.com
No sync messages at all.

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