support pin

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I've done everything, my store is active, I need to make sure that products that are being shipped from my distributor, InfotelUSA, which is set up, but I have an account manager, I run my orders through her, she sends me a quote on each order so I can get my commission discount and I can not set up a support ticket because I DON'T HAVE A DAMN PIN, it does not show up on my client area. I need to make sure this process works or I wont make any money. Why isn't my pin being shown like the instructions said it would??? How do I set this up for shipping from my distributor? I have to wonder if my website and stripe is actually working????? all documents show it's working, but wha sup?? no pin?? they tell me I am not the account owner if my pin does not show... Please accept my apologies for anger, but this is important my distribution works or why even bother.
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Jim5927

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Posted 5 years ago

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Drew N, Alum

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Hello, the support PIN is for direct customers of Bigcommerce. As a Homestead customer you will get support directly from Homestead.

First, the only true way to test the payment processing. is to actually run an order through and charge it. Then you can see if the processor is working.

Can you be a little more specific about how your order process goes from start to finish. I'm not quite understanding.

Drew
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Jim5927

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I use stripe for credit card processing provided by bigcommerce. The order goes to the address of my distributor because those were the questions they asked. I need my orders to go to my account manager at that distributor so she can give me a quote on pricing because thats how I make any money, she said stripe was new to her and it's new to me so my order that went through successfully according to stripe and my bigcommerce control panel yesterday and I have not had any notices or anything from stripe so I assume it went through. So I just need the orders to go through my account manager thats how distribution works. it's just a matter of how my shipping works and should be just adding my account managers name number and fax email information, she will make sure the order is complete. Stripe is just the credit card processor and sends the order straight to Infotel, which it should but just to a specific person. If you can fix it I will provide you with her information no problem just let me know by phone or this, however. I cant do anything without a pin from bigcommerce, i am a bit confused why my website runs through them but Intuit had to make the changes like this one..
hope to hear from you soon.
Jim
NewTekPc
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Drew N, Alum

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If it is just a matter of the order, then you should be able to have orders forwarded to the account manager. Under Setup & Tools > Store settings > Miscellaneous > Forward invoices to.

You have 2 emails in there now, you should be able to add a 3rd.

Thanks

Drew
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Jim5927

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Ok, I get an email from stripe saying they processed my customers order, I added my distributors email to the "team" as suggested so she gets all orders the same time I do from my website, and also on Intuit shipping and invoices. I have this serious question that I dont' think stripe has the brains to answer. Where is the money stripe processed on the 7th for this order? InfotelUSA has no record of it, I have no funds in my account to pay for the order.. just what is the purpose of stripe credit card processing if I get no funds to pay my distributor so the order which was supposed to go out today? where is the money? what is the point of stripe? if this is not resolved, I am am going to dump stripe file complaints wherever I can and call my lawyer. stripe emails me saying they dont understand my question or concern.. do you understand what I am saying? it's not complicated.. where is the customers funds that stripe processed, where has her money gone? it's not in my account. She ordered 2nd day air which is today... she is not going to get her order and I am going to have to refund her card, that is going to change a lot of things as to what my company is going to have to do. Can somebody, please, for gods sake please tell me what is going on... or how to fix this.. 801-391-8489, jimbogh@hotmail.com
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Mike F., Alum

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The money is probably still on the way. This website does a good job of explaining why Stripe takes so long. https://support.stripe.com/questions/...
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Jim5927

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I now understand what is going on and so does my account manager at InfotelUA. After she read the emails and explained them to me we know what is going on. I have to wait 7 days for her funds to be placed into my bank account. Which is useless until I have enough funds in my account to pay for it first. I dont like it, and thinking about going back to quicken online. Stripe has her funds, they just wont give it to me until 7 days pass. Stupid to me but it is what it is. I already do not like Stripe just for this reason... they can kill my business over a stupid rule like that...
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Mike F., Alum

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I agree.. most serious businesses, like or need to access the funds much faster so usually opt for an other merchant service provider. Stripe may work fine for some businesses or hobby sites but not for everyone.

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