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- Homestead owes as an honest and thorough explanation of what's gone wrong. It's especially curious that some people's forms are now working again, while others remain completely broken and still others currently get inconsistent submissions. Is there a staggered migration of users to a working platform, or what?
- Homestead has violated the trust and confidence of its users. Functionality has been broken without our being told, and things have been fixed (for some?) without our being told this. How and at what point do we users begin trusting Homestead again? Just because our forms work today, why should we feel confident they will work tomorrow, or even later in the day?
I'm with Susan, I hope all this mess results in a faster, better website builder. I reallllllly don't want to have to rebuild all my sites.
Now the question is ... can this be trusted to stay up? Recent events are not promising...
Received 2 forms yesterday down from 10 to 20 normal in my business...forms work for me locally but obviously not for others out in the world....this is the Grinch that stole Christmas from many of us and now is far into January...I do not believe they have a fix, and will not fix it, they are waiting for us that can't use a third party (mycontactforms.com or whatever they are called) to go away...Why?
No. 1 , they wont tell us WHY this keeps happening, so the reason has to be something like they cant fix it because it costs too much, or a disclosure would cause a mass termination of many accounts and move to a competitor, or they are sacrificing those of us affected, as a fix would either affect everyone negatively or is too laborious or expensive to fix for just those of us that are complaining.
No.2. Litigation. We have suffered thousands of dollars in losses, and are not alone. They are covering against lawsuits.
No.3 They are just mystified as to why this problem is happening and don't have any answers, and don't want to admit it.
We are not stupid, and the longer it goes on without stating the nature of the problem, the worse it is going to be for them, its tantamount to fraud to take our money and string us along like this.
A number of recent complaints confirmed that the forms left our system and were delivered to the server specified, so in those case the email address the form goes to need to be update to receive or changed to a different address.