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Submit button not functioning...We have not had any donation submissions today...I got concerned and submitted one on my phone about 1hr ago still nothing in my email...another submission on my pc with the same results nothing. I am sure we lost donations today and that makes us look bad as a non profit... very concerned please I need help... heres my page that people use to donate...http://www.dublinfurniturebanc.org/onlinedonation.html
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1,386 Points
Posted 5 years ago
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5,960 Points
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986 Points
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140 Points
None of my submits are coming through via email though they are being populated in the form manager.
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1,644 Points
again, this problem has two aspects, submit button not working and 20% to 50% or more of submissions not being received, so don't be confident just because you receive items in form manager, most likely you are missing data.
susan2829, Champion
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43,192 Points
I hate to add this from post to post, but it's the only way to get everyone informed. If you are having problems with your forms I suggest you check out the form maker at www.mycontactform.com I have used it for years on my sites and client sites with no issues. They have a free version and a paid version and it easily integrates into SiteBuilder.
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736 Points
I signed up for the premium membership on mycontactforms.com and redid all my forms today. Great forms and easy to use!
susan2829, Champion
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43,192 Points
Glad you like it Cathi and found it easy to use. I've always had good luck with it and felt secure using it.
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986 Points
Thank you, Susan2829!! I tried www.mycontactform.com to test on a lower volume form on my website and (after getting the kinks out) it works flawlessly! If you've used them for a length of time and been very happy with them, I'd say it's worth paying for a Premium membership and replace all my forms.
This will at least solve the immediate never ending problem that Homestead has caused and allow me the time necessary to determine new website building software and website host server to rebuild my entire <100 page website.
susan2829, Champion
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43,192 Points
Hi Jeannie,
I've used them for gosh 8 years or longer without a hitch. Hate to see you leave, but you gotta do what you gotta do! :)
I've used them for gosh 8 years or longer without a hitch. Hate to see you leave, but you gotta do what you gotta do! :)
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986 Points
I've been with Homestead for 12+ years myself. I've tolerated many problems over the years that seem to have begun around the timeframe that Intuit bought them and the many changes to new email hosts over the years. This latest (yet to be explained) issue of losing our form submissions and doing nothing to solve the problem is WAY BEYOND what a paying customer should be expected to tolerate.
(Edited)
susan2829, Champion
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43,192 Points
I agree, Intuit really did a number on the platform. I was on my way out when the rumor mill said they were selling out so I hung on. I can't agree with the way the migration et al has been handled - it definitely leaves one going REALLY? I'm sure they are doing what they can to mitigate this form disaster, but nothing is filtering down to us so we are left in the dark.
Me? I'm curious to see where this is all going so will stick it out. I'd like to believe that at the end there will be a better, faster Homestead and that we will see upgrades down the road as well.
Me? I'm curious to see where this is all going so will stick it out. I'd like to believe that at the end there will be a better, faster Homestead and that we will see upgrades down the road as well.
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986 Points
You know, around early/mid December, I too felt hopeful that this move to a new parent company and servers would bring good things in the future. But after weeks of silence (from everyone but Drew, who isn't being given any useful info to pass on to us) and NOTHING being fixed, I'm not holding my breath about 'new and improved services' from Homestead anytime soon.
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552 Points
My form submissions are coming through today, and they also did when last tested a week or so ago (after a week or so - that I know of - of being broken). While this is obviously good, I am left with several concerns, and feel almost everyone will share these:
- Homestead owes as an honest and thorough explanation of what's gone wrong. It's especially curious that some people's forms are now working again, while others remain completely broken and still others currently get inconsistent submissions. Is there a staggered migration of users to a working platform, or what?
- Homestead has violated the trust and confidence of its users. Functionality has been broken without our being told, and things have been fixed (for some?) without our being told this. How and at what point do we users begin trusting Homestead again? Just because our forms work today, why should we feel confident they will work tomorrow, or even later in the day?
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5,960 Points
"I agree with earlier comments that Homestead's CEO, or another significant executive..."
You hit the nail on the head Jon, the CEO must be some sort of class A coward!
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1,644 Points
Some have said this issue has been prevalent for months; its possible even if "working" for you, it is still unstable and without 100% integrity.
If so, I think this explains that actually HS has no idea what the cause is and is also why they have not been able to say anything about the recent problems that have escalated and now are dissipating for some.
Their silence (as to the cause) must have a reason, it is so far beyond normal to torture your customers like this.
Meanwhile, I have seen it get worse last two days, hardly receiving anything, 1 yesterday and 1 so far today....mycontactforms.com is good for only 20 submissions per month, I usually get that many per day, should I pay 40 bucks for the upgrade to unlimited submissions, I guess so, thanks HS.
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1,644 Points
I have new info posted on HUG (homestead User group)
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144 Points
I agree. I get as many as 40-50 submissions per day and it does not make sense to have to purchase more than what I'm already paying for. I changed my submission page to state to call in order confirmation and I'm not losing any customers. Just been a real headache for them to have to give info twice.
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552 Points
William1899: I don't see new postings. The last is from Jan 2.
Re: Alternate form support, I took a look at MyContactForm.com, and the 20 submission per month limit for the free version is a problem, but $40 per year for unlimited service isn't so bad really.
I've also taken a look at Google Forms. It's free and unlimited but offers very little by way of edit-checking and other advanced functionality.
A third choice worth looking at is JotForm. A review (http://www.websiteplanet.com/review/jotform/#table-description) indicates their free version allows 100 submissions per month. Low volume users might find this limit acceptable.
But the larger question is: if Homestead can't respond soon in a way that restores their credibility, why should any of us stay with them.
Re: Alternate form support, I took a look at MyContactForm.com, and the 20 submission per month limit for the free version is a problem, but $40 per year for unlimited service isn't so bad really.
I've also taken a look at Google Forms. It's free and unlimited but offers very little by way of edit-checking and other advanced functionality.
A third choice worth looking at is JotForm. A review (http://www.websiteplanet.com/review/jotform/#table-description) indicates their free version allows 100 submissions per month. Low volume users might find this limit acceptable.
But the larger question is: if Homestead can't respond soon in a way that restores their credibility, why should any of us stay with them.
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1,644 Points
Thanks for info. you should have two new posts in HUG by now
https://groups.google.com/forum/?hl=en#!forum/hugforum
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1,644 Points
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736 Points
I have requested to join the group and have not been accepted yet.
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290 Points
I joined and got my problem solved, but continue to receive e-mails on threads despite attempting to "not follow" them any longer. Suggestions?
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224 Points
I have requested to join the group but have not been accepted yet.
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3,144 Points
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426 Points
Drew N, Alum
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262,816 Points
Hi Everyone. Please give your forms a try this morning. I received 20 of 20 within 1 minute this morning. If you don't receive it, remove the submit and add it back.
Thank you
Drew
Thank you
Drew
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856 Points
Thanks, Drew. Mine do seem to be working now. I do hope it lasts! :)
Drew N, Alum
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262,816 Points
Glad to hear, and so do I.
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6,966 Points
Drew...ours are coming in as well. Thanks for your help.
Drew N, Alum
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262,816 Points
Glad to hear it!
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1,644 Points
will try
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1,644 Points
Number one, sorry Drew, but the submit button problem still exists even if forms go through for you.
Number 2: I usually have no problem locally with sending forms to myself, all 10 went through. But it is not a good test, sooooo:
I use a proxy server (http://www.freeopenproxy.com) and the submit button does not work
(for those who don't know the above allows you to see your web site as if you were viewing it from another computer somewhere far away)
Since that hasn't worked so far today, I cant send forms anyway, will continue to try and report back
We appreciate you working on Sunday but we remain in the dark about WHY submit button is not working, I think you must use a 3rd party software for email submittals and they are out of business or something and so you cant get any help from them...theory number 3 from me, lol
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552 Points
To william1899: I tried using freeopenproxy.com and got the same problem of the submit button not working. But I also got a warning displayed about Java scripting not running, so in fairness to Homestead (did I say this?) perhaps the problem is with the freeopenproxy.com environment. If the Submit button was "live" and the submit failed to send-off data, I'd be in full agreement with you, but as it is I'm not sure.
Drew N, Alum
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262,816 Points
Ok. Looking in to both proxy and Java.
Drew
Drew
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1,644 Points
agreed and thanks
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1,644 Points
there are a ton of proxy sites out there but some a flakey
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1,644 Points
are flakey sorry
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3,144 Points
Drew-
rather than proxy, why don't you go to let's say 10 sites +/- and test it out? you know who is who here, right?
mine has been working for nearly a week. but you can test it out if you like. i will send you the link via private msg if need be.
Bill
rather than proxy, why don't you go to let's say 10 sites +/- and test it out? you know who is who here, right?
mine has been working for nearly a week. but you can test it out if you like. i will send you the link via private msg if need be.
Bill
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1,644 Points
Good idea and glad to know you are receiving forms, but Bill how can you be sure your submit button is working 100%?
Drew N, Alum
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262,816 Points
I can send some to you all. It would be helpful if you could send links to your forms so I don't have to look up the account and the find a page with a form. Some of you have large sites. You can post it in this topic or create a new private one if you like.
Drew
Drew
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6,966 Points
Hi Drew,
We only have two but here they are:
http://www.csthousing.com/quote-request-1.html
http://www.csthousing.com/furnished-rental-application.html
Thanks,
David
We only have two but here they are:
http://www.csthousing.com/quote-request-1.html
http://www.csthousing.com/furnished-rental-application.html
Thanks,
David
Drew N, Alum
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262,816 Points
I sent 3 to each
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3,144 Points
i know b/c i can see my site stats. i also think the chances that the forms are not working now is pretty slim given that several ppl say they are now working. what are the chances? i'm willing to bet that most of us are on completely different ip's and such. anyone who is still having trouble has probably not been migrated and/or homestead was blacklisted on that ip.
p.s. how do you create a "private" convo/topic or whatever its called.
p.s. how do you create a "private" convo/topic or whatever its called.
Drew N, Alum
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262,816 Points
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6,966 Points
Drew I received all six submissions...thanks
Drew N, Alum
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262,816 Points
Great!
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5,960 Points
Can you test mine?
The only required field is the email adress (just enter test) and check the four boxes.
Link http://www.customautosbytim.com/ask.html
Thanks
Drew N, Alum
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262,816 Points
Sent 6
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5,960 Points
Got them all THANKS!!!!!
Drew N, Alum
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262,816 Points
Excellent
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5,960 Points
I am pretty confident that all of my submissions are coming through. Sitebuilder seems to be working fine too. No crashes or long waits to upload updates and changes.
Hopefully, just hopefully that will be the case this upcoming week.
Fingers crossed, there is no way to tell what sort of sales we lost....$$$$
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1,644 Points
Drew, ranchhuntandfish.com received no test forms from you. For the last month my forms are down 90% and my income accordingly. Please confirm you sent some forms my way or otherwise advise.
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1,244 Points
William, I just filled and submitted a TEST form on your site. I have seen afterwards the "thankyou.html" page. I am from Hungary, so it may be another point of view how the form behaves from a different IP territory. My email was patiati80(@)gmail.com
For the record, form submissions seems to work in my region - for me at least they do. I hope it will be fixed soon beside many other problems many of us experiencing in the last few weeks...
For the record, form submissions seems to work in my region - for me at least they do. I hope it will be fixed soon beside many other problems many of us experiencing in the last few weeks...
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5,960 Points
I just sent a test submission to your site William.
Drew N, Alum
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262,816 Points
Drew N, Alum
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262,816 Points
Sent 5. Let me know
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1,644 Points
Got them plus Martin's and things improved yesterday, coincidentally, and I got a fair number of leads. However, traffic remains down, I averaged 716 unique visitors per week in November, that dropped to 500 in Dec. and now for first week Jan is 333....what do you think?
Drew N, Alum
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262,816 Points
Seems like it could be just potentially a slow month, as you appear well ahead of pace so far this month.
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1,738 Points
Drew, it seems like some are coming through, but not others. I set up to get emails and the text files and one just came through on the text file, but no email.
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1,738 Points
Check that. The email version came through. Just took a little longer.
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5,960 Points
William, about your unique visitor count.
For whatever reason the "googlebot/spiders have been crawling all of my sites for the last month or so like never before!
Went from ~ 800 unique hits per day to around 1000 plus.
As of right now 7:36 CST my main site is showing 1010 unique visitors.
Yesterday I had 1927.
I think things are finally fixed and better...fingers crossed! : )
(Edited)
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1,644 Points
thanks Maritin I appreciate your support, we will see what happens...if finally solved I sure would like to know what caused this problem, we had serious financial losses, each lead when converted is worth $2,000 Our losses for month of December are 20 to 40 thousand dollars!
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1,644 Points
Uhhmmm Drew? In reference to you concluding I am "ahead" this month, I averaged 700 or so unique hits per week in Nov. now in Jan.'s first week its 333, actually down from Dec.'s average of 500.....
Wonder what others are seeing traffic wise.....please tell me
Drew N, Alum
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262,816 Points
Sorry, I misread and thought monthly.
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1,738 Points
It's baaack...again. Not getting the emails of the forms that are submitted.
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1,738 Points
And the person i am chatting with just told me that there is no issue and that it is working fine even after all their test submissions did NOT go through.
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3,144 Points
same here. only the file version is working! no emails!! Drew!!!
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856 Points
Same here! No, no, not again!
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140 Points
Drew N, Alum
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262,816 Points
I am looking in to it.
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1,738 Points
Drew, the person i am chatting with is asking for my email password to investigate this issue. That doesn't seem right to me. Do they really need it? Seems like they don't believe me that there is an issue. Please advise.
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3,144 Points
please do. it has been working for me for 2 weeks. now? nothing. not good.
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2,490 Points
Do you really think these clowns can fix anything permanently?
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986 Points
No big surprise....my 'yet to be replaced' Homestead forms quit working again! They go to the same Homestead email addresses that my new www.myContactForm.com forms are going to (which work flawlessly!).
(Edited)
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1,644 Points
When Drew calls them "engineers" I cringe, as I use bridges and buildings built by real engineers without fear, but these HS guys in a equivilant role would drown or crush everyone. It actually can be criminal in the engineering world if you are so negligent or reckless it is considered tantamount to actual intent. Yes, I am suggesting they be arrested! lol! Or at least publically flogged!... Ahh just like the good old days...
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986 Points
I have my doubts that there are knowledgeable technical people dealing with these issues. I worked in corporate IT departments (computer operations) for many years and this level of incompetence would never be tolerated.
Drew N, Alum
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262,816 Points
Ok, anyone seeing their form submissions not arrive via email, please provide the email address that the form is submitting to. This should make searching the logs much quicker.
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1,738 Points
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1,738 Points
Does that mean that you will be pushing them through? I'd prefer that instead of trying to figure out the text files.
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856 Points
lhlowe@charter.net
Thanks!
Thanks!
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6,966 Points
Drew it appears ours have stopped working as well. The forms should be coming to davidd@csthousing.com
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3,144 Points
how do i do that quickly and privately? i am off the hook busy right now.
Drew N, Alum
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262,816 Points
You can create a new, private conversation by following the instructions in the link below.
https://community.homestead.com/homestead/topics/how-do-i-create-a-private-conversation
https://community.homestead.com/homestead/topics/how-do-i-create-a-private-conversation
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144 Points
same here. Should be going to ginger@comnet89.com
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3,144 Points
Drew-
dcan you do that pelase i a m extemrly bust right now. limited access.
dcan you do that pelase i a m extemrly bust right now. limited access.
Drew N, Alum
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262,816 Points
I actually can't as then you would not be able to see it. Can you tell me the page name for the form and I'll look for myself.
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3,144 Points
it is my "contact us" page. found by going to "sellers"... the email is my first initial followed by my last name @ mycompany.com
Drew N, Alum
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262,816 Points
Got it. Thanks
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3,144 Points
is that you from Colorado snooping around? ;)
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856 Points
Drew, Mine seem to be working again for the moment.
Drew N, Alum
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262,816 Points
That is me, but I wouldn't call it snooping when I told you I was going to do it. :)
Drew N, Alum
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262,816 Points
Lisa7116,
Great. I haven't heard back from the engineers yet, so they may have something or they still may be working.
Great. I haven't heard back from the engineers yet, so they may have something or they still may be working.
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552 Points
Drew, I submitted two forms from this site: retreat1412.homestead.com; a registration form and a financial aid form. Only one (the financial aid form) came through as email. Both came through to the form manager.
Both were to be sent to registrar@midamericadharma.org.
Why is getting this right so hard? It worked perfectly before.
Both were to be sent to registrar@midamericadharma.org.
Why is getting this right so hard? It worked perfectly before.
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3,144 Points
form is now working. but honestly, when is this going to stop?
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390 Points
I think it's ridiculous asking what page, what email address, etc. It doesn't friking matter what page or email addy! It just isn't working - again. Just make it work. For the love of God and the baby Jesus in a manger... just fix it. I'm begging you!!!
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1,738 Points
It's still not working Drew.
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2,490 Points
Trust is earned not given. They don't understand that at Homestead.
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552 Points
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1,644 Points
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3,144 Points
Drew N, Alum
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262,816 Points
The engineers report that the form submissions have been working properly for several days. If you are still having an issue then please again post your page with the forms and the email address that the forms fail to send to so they can look at the logs.
A number of recent complaints confirmed that the forms left our system and were delivered to the server specified, so in those case the email address the form goes to need to be update to receive or changed to a different address.
A number of recent complaints confirmed that the forms left our system and were delivered to the server specified, so in those case the email address the form goes to need to be update to receive or changed to a different address.
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3,144 Points
well. it just stopped working again. the page is mysite.com ... sellers ... contact us. please fix it. it was working fine. now, its not. getting sick of this. seriously. sorry drew.
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3,144 Points
nevermind. https://www.youtube.com/watch?v=V3FnpaWQJO0 just got it
Drew N, Alum
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262,816 Points
Martin
susan2829, Champion
Martin
Let's ask Drew if Homestead will pay the $39.99 dollars it will take. I have way over 20 submissions per day and that is all you are allowed by that company for "free".
How about it Drew?
Drew N, Alum
Dave
CADJ
susan2829, Champion
CADJ
susan2829, Champion
Deb1587
susan2829, Champion