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Submit button not functioning...

Problem
Updated 5 years ago
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Submit button not functioning...We have not had any donation submissions today...I got concerned and submitted one on my phone about 1hr ago still nothing in my email...another submission on my pc with the same results nothing. I am sure we lost donations today and that makes us look bad as a non profit... very concerned please I need help... heres my page that people use to donate...http://www.dublinfurniturebanc.org/onlinedonation.html

1,386 Points

Posted 5 years ago

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2,490 Points

We have found that the submit form can be sent to our Yahoo Email address 10 out of 10 times but that the form will only make it to our HMAIL address only 2 out of 10 times. Makes you really trust Homestead doesn't it ;o( NOT!!

2 people like this

ChoicePower0399

82 Points

This reply was created from a merged topic originally titled ok guys your submit button not working delete it and ad a new one seems to rest a....

for the past week my submit button has not been working and my emails from my web forms have not been coming in so I deleted the submit button added a new one and republished site seems to be working fine now I hope this helps

2014-12-18T21:29:21+00:00

1,386 Points

I did this yesterday but mine did not work... I wish it did!!!

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2014-12-18T21:55:40+00:00

986 Points

I did also, with no luck!

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622 Points

this has caused a significant hardship for me and my business. Guess that's what happens when you rely to much on technology.

1 person likes this

2014-12-18T23:05:03+00:00

1,386 Points

I know I've lost a lot this week!

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2014-12-18T23:10:51+00:00

1,386 Points

I have a special called super Wednesday... Basically committing our resources for next day pickup.... But your submission must be time stamped Wednesday evening by 5pm to get next day service... Well no submission no work no work no pickup nothing can you imagine that...

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2014-12-19T02:29:05+00:00

1,386 Points

So I just submitted a form with the new button... Mail to:myemail.com... !!! The email goes to my email but the form is not attached?! How can technicians not figure this out?

1

2014-12-19T02:42:19+00:00

986 Points

I've been wondering the same thing. How is this ongoing 'epic fail' even possible? It appears Homestead and the new parent company don't have even a single computer literate tech person left on staff.

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6,996 Points

Our forms are still not working. Is there something we need to do on our end? I am confused if the issue is resolved?

(Edited)

1 person likes this

2014-12-20T11:56:01+00:00

Drew N, Alum

262,826 Points

It seems some have had luch with the removing and adding back of the submit button. Others have changed the email address they send the form to.

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986 Points

I received a few of the stuck submissions from earlier in the week and SOME (but not all), from today. So they must have cut loose a section of the backlog. Test submissions still don't come through.

2014-12-20T11:56:10+00:00

Drew N, Alum

262,826 Points

Glad to hear it

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6,996 Points

Drew...is changing the email address and deleting and then re-adding the submit button the permanent fix or is Homestead still working the issue to re-establish the existing emails destination? I send forms to my personal email address. I really do not want to send to an alternative if I do not have to.

2014-12-20T16:15:49+00:00

Drew N, Alum

262,826 Points

No we are still working and will get it. Unfortunately, there are so many things going on until it is finished. Changing the email has worked for a few people. It's just an option if you want. If you prefer not to, then you can use the text file for the time being.

Drew

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2014-12-22T12:38:18+00:00

1,386 Points

Another weekend with 0 submissions... 0 submissions!

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2014-12-22T17:40:44+00:00

434 Points

Same issue with the submit button - am not receiving forms. Submitting to msn email address. Can't use homestead email because this is a new site and there is a separate issue on creating emails due to the migration.

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130 Points

I'm also having an issue on my site. Neither the email submissions or the form submissions are working. Only an error page comes up when it's supposed to take people to a Thank You page.

1 person likes this

1,738 Points

I am still having form issues. It's been going on for almost 2 weeks. Before, none were working, now some are working, but finding out from customers that some are not working.

2,490 Points

No one knows what they are doing obviously or it would have been corrected weeks ago. This submit button debacle has cost us over $35,000.00 in lost revenue so far. How about everyone else?

2014-12-23T16:51:51+00:00

1,738 Points

We haven't been able to calculate a firm amount, but it definitely is making us look REALLY bad in addition to losing sales/customers. And 2 months credit doesn't make it better.

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1,738 Points

Correction: NONE of the forms are working...again.

2014-12-23T17:17:51+00:00

856 Points

Mine aren't working either! :(

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6,192 Points

Same here! This needs fixed now!

348 Points

This reply was created from a merged topic originally titled Forms not getting submitted.. Its High time for Sales.. Homestead Ruined Christma....

Forms not getting submitted.. Its High time for Sales.. Homestead Ruined Christmas.. What the Hell.. Getting Page cannot be displayed once we submit form.

Rectify it at the earliest.
Loosing Potential leads & customers

2,490 Points

This reply was created from a merged topic originally titled Submit button worked now not another $2,000.00 lost revenue day. Thank you soooo ....

Submit button worked now not another $2,000.00 lost revenue day. Thank you soooo much Homestead ;o(

102 Points

This reply was created from a merged topic originally titled Forms are not submitting.

I have 2 forms on my page. once a client completes a form to submit there's some sort of "lost connection". Everything was working fine 8hours ago, what happened?

1,774 Points

This reply was created from a merged topic originally titled Continuing To Lose Money - Form Submissions (Sales Orders) Still Not Working!.

Continuing to still lose money every single day. My customers still cannot place their order after completing my ORDER FORM.

Tried removing & re-adding the Submit button several times and still getting the same ole crap.

SERVER ERROR from Homestead:
Sorry, you have experienced an unexpected server error.
You have experienced an unexpected server error. We are working to
resolve this problem as quickly as possible. Please try again later.

My latest customer from Virginia (this morning, 12/23/14) was a $799 order. Does that tell you how much money I've lost?

If you can't close the sale when a customer is hot to buy, you simply lose the sale. I say this because it's almost impossible to rebuild the excitement of their purchase, once their order is rejected by a SERVER ERROR from Homestead.

THIS STINX & HAS COST ME ALMOST $5500 IN SALES SINCE 11/20/14.

I haven't made a dime from HOMESTEAD since before November 20th, 2014.

If you're a Homestead customer and you think everything's working again since you're able to access your editor, please think again.

THIS BLANKING SAGA CONTINUES.....

I strongly suggest that you all check your Form Submission Buttons.

2014-12-23T21:00:51+00:00

3,412 Points

Is it possible for people to CALL you to order, or email directly .. I know not ideal but that is what i had done with one of my sites that sells Gift Cards..

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844 Points

We are having the same issues with our submit button; we are missing out on donations and on program registrations because of this problem. We had this problem a few weeks ago and it was resolved. We use Gmail. Please fix; this is hurting our organization.

1 person likes this

1,774 Points

This reply was created from a merged topic originally titled Stop Merging & Burying My Posts Without An Answer!.

Continuing to still lose money every single day. My customers still cannot place their order after completing my ORDER FORM.

Tried removing & re-adding the Submit button several times and still getting the same ole crap.

SERVER ERROR from Homestead:
Sorry, you have experienced an unexpected server error.

You have experienced an unexpected server error. We are working to

resolve this problem as quickly as possible. Please try again later.

My latest customer from Virginia (this morning, 12/23/14) was a $799 order. Does that tell you how much money I've lost?

If
you can't close the sale when a customer is hot to buy, you simply lose
the sale. I say this because it's almost impossible to rebuild the
excitement of their purchase, once their order is rejected by a SERVER
ERROR from Homestead.

THIS STINX & HAS COST ME ALMOST $5500 IN SALES SINCE 11/20/14.

I haven't made a dime from HOMESTEAD since before November 20th, 2014.

If
you're a Homestead customer and you think everything's working again
since you're able to access your editor, please think again.

THIS BLANKING SAGA CONTINUES.....

I strongly suggest that you all check your Form Submission Buttons.

I submitted this 2 hours ago (12:00PM on 12/23/14) and it was merged and immediately buried without a reply.

WHEN IS THIS GOING TO BE FIXED?

2014-12-23T22:39:50+00:00

Drew N, Alum

262,826 Points

Tim5862,

We are working on the forms issue. We merge topics to make it easier to keep track of everyone with the same issue and communicate more efficiently when we need to ask questions or give you updates. There is currently no ETA, but the engineers are working on it.

Drew

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226 Points

Each time I click "Submit" on a form, I reach a page with the following message: Sorry, you have experienced an unexpected server error.

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.

390 Points

For the love of God and everything holy, please fix the damn submit button. This is so far beyond ridiculous... Either fix it or just shut the whole thing down and go home. But please do something and stop jerking us around. We're tired, abused and just want it all to end...

4 people like this

3,144 Points

For those of you who are still having trouble with getting forms-I have a suggestion:

1) remove the submit button for now
2) state that the form is temporarily out of service
3) create a PDF of the form and a link to that
4) put a fax number on it
5) tell ppl to FAX you the form for now

better than nothing?

2,490 Points

This reply was created from a merged topic originally titled And yet another day of lost revenue as well as clients. THANK YOU HOMESTEAD :o(.

And yet another day of lost revenue do to SUBMIT BUTTON NON-FUNCTION, as well as client loss. THANK YOU HOMESTEAD :o(

3 people like this

6,192 Points

Mine is hit or miss, works once in awhile.....

1,386 Points

I am totally lost for words... How can this be an ongoing problem? We are loosing countless opportunities in my case I cannot complete Christmas orders...

2,490 Points

This reply was created from a merged topic originally titled Another half day shot all to hell and another $2,500.00 lost revenue do to submit....

986 Points

I ran 2 form submission tests today and both came through immediately. No idea if the lost ones going back to mid November will ever show up but at least it's working today.

2 people like this

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