STMP 421 Error Occurred - receiving message when trying to send an email

  • 0
  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

When accessing email via laptop, seem to get the following message quite frequently:
"STMP 421 Error Occured.  Unexpected failure, please try again later."
I wait a few seconds and the message goes away and I'm able to send without issue.  I have been made aware there messages haven't been received.  This has been happening for about the past month.  Any insight would be greatly appreciated!
Photo of A Stress-Less1705

A Stress-Less1705

  • 426 Points 250 badge 2x thumb
  • a little frustrated

Posted 7 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,918 Points 20k badge 2x thumb
Hello,

Are you getting this message from our webmail program, Roundcube? Or from an email client like Outlook?
Photo of A Stress-Less1705

A Stress-Less1705

  • 426 Points 250 badge 2x thumb
From Roundcube webmail.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,918 Points 20k badge 2x thumb
OK thank you. What browser are you using?
Photo of A Stress-Less1705

A Stress-Less1705

  • 426 Points 250 badge 2x thumb
google chrome
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,918 Points 20k badge 2x thumb
OK, I logged in several times to try to replicate, but the error is not appearing. This is intermittent? Can you take a screenshot of it?
(Edited)
Photo of A Stress-Less1705

A Stress-Less1705

  • 426 Points 250 badge 2x thumb
thank you so much!  Yes, consistently intermittent.  :)  I'll see what I can do with a screen shot. 
Photo of A Stress-Less1705

A Stress-Less1705

  • 426 Points 250 badge 2x thumb
I sent myself a message without attachments and it went through.  second one had at an attachment and resulted in the error.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,918 Points 20k badge 2x thumb
OK perfect, thank you. I will create a ticket to get that resolved. It could take 24-48 hours to be resolved.
Photo of A Stress-Less1705

A Stress-Less1705

  • 426 Points 250 badge 2x thumb
Fantastic!  Many thanks for your assistance!  
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,918 Points 20k badge 2x thumb
Hello,

I wanted to check back with you. Have the errors stopped or are you still experiencing this issue?

This conversation is no longer open for comments or replies.