STMP 421 Error Occurred - receiving message when trying to send an email

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  • Updated 14 hours ago
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When accessing email via laptop, seem to get the following message quite frequently:
"STMP 421 Error Occured.  Unexpected failure, please try again later."
I wait a few seconds and the message goes away and I'm able to send without issue.  I have been made aware there messages haven't been received.  This has been happening for about the past month.  Any insight would be greatly appreciated!
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A Stress-Less1705

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Posted 6 days ago

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Elyzabeth , Official Rep

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Hello,

Are you getting this message from our webmail program, Roundcube? Or from an email client like Outlook?
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A Stress-Less1705

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From Roundcube webmail.
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Elyzabeth , Official Rep

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OK thank you. What browser are you using?
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A Stress-Less1705

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google chrome
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Elyzabeth , Official Rep

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OK, I logged in several times to try to replicate, but the error is not appearing. This is intermittent? Can you take a screenshot of it?
(Edited)
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A Stress-Less1705

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thank you so much!  Yes, consistently intermittent.  :)  I'll see what I can do with a screen shot. 
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A Stress-Less1705

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I sent myself a message without attachments and it went through.  second one had at an attachment and resulted in the error.
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Elyzabeth , Official Rep

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OK perfect, thank you. I will create a ticket to get that resolved. It could take 24-48 hours to be resolved.
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A Stress-Less1705

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Fantastic!  Many thanks for your assistance!  
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Elyzabeth , Official Rep

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Hello,

I wanted to check back with you. Have the errors stopped or are you still experiencing this issue?