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Recently, in the last few weeks, I started receiving a lot of, all kind, sales offers, including sexual offers. I want to know what you did or didn't do to prevent that. I am Homestead client for many years. Not receiving spam was one of the pluses to keep my domain with Homestead. I spend now approximately an hour a day to create filters. What else can I do to correct the situation, except moving my domain to somebody else?
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414 Points
Posted 2 years ago
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1,804 Points
Drew N, Community Manager
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259,114 Points
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1,804 Points
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414 Points
Drew, I think it's getting worse. I started receiving double of each spam email over night. I am populating my filter with those email addresses but they are faster than I am. What else can I do?
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1,804 Points
Why does the spam button not work in the old system ?
Drew N, Community Manager
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259,094 Points
Tina, the feature was never integrated past moving a message to spam. It does not create any type of filter, and you should not have that button. I do see it in your account, but I have never seen it in any other mail accounts, so I am not sure why you have it. Unfortunately, we will not be working with Open Xchange for much longer. I still do not have an ETA on the conversion. I wish I could tell you more, but at this point that is all the information I have.
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1,290 Points
I am also receiving tons more spam than I did only a few days ago.
But far more serious ... FireFox are flagging all my password protected
web pages as unsafe:
But far more serious ... FireFox are flagging all my password protected
web pages as unsafe:
Recently on the sign in screen, a warning message has begun to appear
stating that "This connection is not secure ... logins entered here could be
compromised".
This warning appears when the Firefox web browser is used.
Needless to say this is alarming customers.
There is a link associated with the warning message that takes you to a Firefox
support page:
https://support.mozilla.org/t5/Protect-your-privacy/Insecure-password-warning-in-Firefox/ta-p/27861
The page reads thus:
"Insecure password warning in Firefox
This is a new feature that is available starting in Firefox version 51.
Firefox will display a grey lock icon with a red strike-through in the address bar, when a login page you’re viewing does not have a secure connection. This is to inform you that if you enter your password it could be stolen by eavesdroppers and attackers.
Starting in Firefox version 52, you will also see a warning message when you click inside the login box to enter a username or password.
What can I do if a login page is insecure?
If a login page for your favorite site is insecure, you can try and see if a secure version of the page exists by typing https:// before the url in the location bar. You can also try to contact the web administrator for the site and ask them to secure their connection.
Not recommended: You can also continue to log in to the website even if the connection is insecure, but do so at your own risk. If you do go this route, try to use a unique password or a password that you don’t also use for other important sites.
About insecure pages
Pages that need to transmit private information, such as credit cards, personal information and passwords, need to have a secure connection to help prevent attackers from stealing your information. (Tip: A secure connection will have "HTTPS" in the address bar, along with a green lock icon.)
Pages that don’t transmit any private information can have an unencrypted connection (HTTP). It is not advised to enter private information, such as passwords, on a web page that shows HTTP in the address bar. The information you enter can be stolen over this insecure connection.
Note for developers
For developers looking to learn more about this warning, please see this page. The page explains when and why Firefox shows this warning, and will also provide some details on how to fix the issue. For more information, see this blog post and this Site Compatibility document."
Can you help me address the issues raised here as I can see many potential problems if my
firefox using customers are receiving these repeated warnings and may start viewing my sites
as unsafe.
How can I secure my URLS and make them HTTPS as discussed above?
Best Regards
Steve
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2,238 Points
I also have been receiving a greatly increased amount of spam since the change to RoundCube. My address book still does not work and the search function says that I have no contacts, although they are clearly there. I can't find them however, as they are not in any order and some are repeated a dozen or more times. I am VERY unhappy with this new system. I have called Customer Service and just been blown off, told that I should reinvent my contact list!!! What a rotten way for Homestead to do business!!
Drew N, Community Manager
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259,094 Points
Jane, the change from OX to Roundcube has nothing to do with spam. Neither Open Xchange nor Roundcube have automatic spam detection. Roundecube has filters that you may create to help handle spam.As we have advised before, if you still receive spam, then we advise you use a mail client with some other spam detection to augment our filter. Our spam filter does learn over time, but so do the spammers, so some will get by us, but most will be blocked.I also looked in your OX contacts and see duplicate contacts there. That is why it is also duplicated in Roundcube. The first few contacts all have "" in the name which causes it to sort to the top. If you remove those ". you should see the contacts list in order in Roundcube
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2,238 Points
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5,522 Points
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414 Points
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100 Points
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1,804 Points
Drew, please therefore move ours emails over to roundcube, so that i can apply all the filters, as I only managed to apply one during the whole 24 hours that you moved us over and thankfully that one is filtering out the only one i managed. I would like to apply all the filters in roundcube then it will apply to my current platform. This is ludicrous, I am getting spam from places I really do not wish to get it from !!!!!!!!!!!!!!!!!!
Drew N, Community Manager
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259,114 Points
Tina. I am very sorry, but we are not yet able to convert the email suites. We are working towards it, but the mail admins will let us know when it is possible.
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1,804 Points
HI, So why did we have roundcube for 1 day and then get reverted back ?
Drew N, Community Manager
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259,114 Points
Tina, you were converted by mistake and would have caused problems. That is why you were reverted. Please understand that it is not that we do not want to convert your email. The mail admins are not able to do it at this time. When they are, it will be done.
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414 Points
This is more like information not a solution to this problem. I keep including spam email addresses in my filter and moving them to spam. It's interesting that my Norton AntiSpam is moving those emails to Junk in my Outlook. If Norton can recognize them as spam why not roundcube? Is anybody in roundcube or Homestead working on this issue?
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414 Points
OMG this is getting really ridiculous.
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414 Points
Drew, creating millions of filters is not a solution. I use Homestead for a long time and I was always bragging to others how little I receive in spam. What is happening in last few weeks is not normal. Who do I need to talk to about this problem? From your replies I conclude that you don't even think your company has a problem. Please advise.
Drew N, Community Manager
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259,114 Points
Hi Anna, Thank you for your message. I understand you are frustrated regarding the amount of emails you are receiving that you deem as spam. I have had our technicians investigate the issue to see if there is a specific reason why you have received more spam in the past two weeks. We did not see an influx of spam going to your inbox.Unfortunately, the automated spam system Homestead has in place may need to fine tuned with filters. Our main spam filter will block emails that no one should be receiving. However, anything that is a genuine email, mailing list or anything that another customer may have signed up for is not something our spam filters can or will block.At this time, the emails that you have deemed as spam all appear to be legitamate and from legitamate companies. Some options we can do to help you with the spam are as follows:I can help you fine tune the filters moreYou can try unsubscribing from the emails. This will work for those that are actually real companies whose mail you just don't want. Some people use unroll.me but that is not something affiliated with Homestead or any of their sister brands.You could use a mail client (Outlook, Thunderbird, Gmail) to check your email, each of which has some built in server filters. If you use a client like Thunderbird or Outlook, then you can also utilize anti spam software.We are definetly willing to help you with whichever option you choose but unfortunately, the emails you currently are receiving are not deemed as spam by our system as they are legitamate companies with legitamate mailing lists that your email was signed up for.
(Edited)
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414 Points
Drew, thank you for your efforts but I didn't sign up for any of the emails I consider spam ad now filter them to be blocked and moved them to spam folder. Again, I would like to know what was changed in email operations at Homestead that is allowing now those emails. I have never received them before.
Drew N, Community Manager
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259,114 Points
Nothing at all has changed except for the Webmail interface which has no bearing on the spam filter. The spam filter is the first place incoming messages reach. Messages are filtered there before they even make it to our servers for distribution to the inbox.I am not sure how this happened at this particular time, but from what the mail folks said, there is a decent change that unsubscribe will work.
Drew N, Community Manager