SSL certification (how to obtain)

  • 0
  • 1
  • Question
  • Updated 4 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Dear Customer Service, Apparently Google will be doing the following: In 4 weeks Google is making a change in their Chrome browser that will mark every website that does not have an SSL certificate as "Not secure." It will say "Not secure" right in the URL bar at the top of the browser. Would you let me know how I can obtain SSL certification. Thank you, Ray
Photo of raymond2122

raymond2122

  • 70 Points

Posted 5 months ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 258,974 Points 100k badge 2x thumb
If you use the new Websitebuilder or Sitebuilder Plus, you can do this right now using these instructions. If you use Sitebuilder desktop, then we are still working on a solution. You can publish the site with Sitebuilder Plus and use this method, but you would not be able to use Sitebuilder desktop until we have a working solution.
Photo of S

S

  • 6,620 Points 5k badge 2x thumb
Hello Drew -

It has been a while! Hope you are well? I have so many questions regarding the 'SSL' and HS/BC websites. Received an email from BC today about going 'whole site https' and see it is set up in my dashboard there (on BC). I know we have discussed this in the past. Is it now truly available to HS customers there? (I know in the past there was an issue on HS side preventing us from utilizing that feature in BC.)

Now I see your instructions (available for both Sitebuilder Plus and Website Builder) and seems straightforward (truly do not fully understand the DNS part and confident you will be able to assist).

I have been planning to 're-build' my main (....online.com) website on the new Websitebuilder but was very hesitant regarding SEO Ranking (loss) and re-indexing.

So here is a multitude of questions and maybe some are irrelevant.
  1. I see there are redirects available in the new Websitebuilder. If I build the new site (obviously I have to change the domain name while building it...correct?) can I use the 'redirect' function for pages in the Sitebuilder Plus that I will not be building out in the new Websitebuilder? Or do I need to create those pages on the new platform first?
  2. At what point do I create the cloudflare account (after the new Websitebuilder site is live?
  3. I think the site association also needs to be changed? At this point I would love the change that 'p*l*p*' as that was an error from the very start of my custom domain?
  4. How does all this impact BC with the domain etc? 
  5. If I initiate the wholesite 'https' on BC do I keep my custom domain on all pages including 'cart and form submissions' rather than the current  'https://store-xxxxxx.mybigcommerce(dot)com'
I am so confused by the connection (or disconnect) of the HS sites with BC including changing from SiteBuilder Plus to Websitebuilder.

Your input is greatly appreciated!
Photo of Drew N

Drew N, Community Manager

  • 258,974 Points 100k badge 2x thumb
I am very well thanks. Unfortunately, I don't have all the answers for you yet, but here is what I do know.

I am still waiting for a final word on procedures for SSL on the Storefront. Hopefully we get the info from BC soon.
We are also working on better and more permanent integration for Homestead websites, both Sitebuilder and Websitebuilder.
Answers
1) Yes, you may use the redirect to send an old page to a new page. Additionally, with Websitebuilder instead of a page not found, if there is a missing/broken link, they will be redirected to your home page.
2) Yes, I would build the new site and then move the domain to the new site. Once done, then you can get Cloudflare set up. By the time you are ready, we might have different instructions as we are moving towards the integrated solution.
3) In Websitebuilder, when you associate the domain to the site, the .homesteadcloud.com address is disabled, so only the domain brings up the site. The name you give the new site will only be used until you move the domain.
4) BC should not be affected as long as when you switch nameservers you have verified that the DNS in Cloudflare matches the DNS you currently have.
5) I am still not sure, that is the type of information I am still waiting on.
Photo of S

S

  • 6,620 Points 5k badge 2x thumb
Hey Drew -

Thanks for the detailed response and sorry for the delay (not getting the email updates again :( so did not know you responded).

On Websitebuilder? Just so I understand, I can use the redirect feature to redirect the old pages in Sitebuilder Plus?

Look forward to your findings in BC because my dashboard is more integrated that ever before and showing the store for 'encryption everywhere' option yet for other procedures does direct me back to HS which tells me it does see my relationship with HS. Do not want to try and switch until I know it is not an error (on BC) as just switching I suspect will cause enough issues...definitely appreciate your assistance.
Photo of Drew N

Drew N, Community Manager

  • 258,974 Points 100k badge 2x thumb
You should be able to use the redirect yes. I have tested it and it seems to work very well.
I will let you know when I hear.
Photo of S

S

  • 6,620 Points 5k badge 2x thumb
Hey Drew -

Any word on implementing the 'whole site' SSL within BC? FYI...they claim all new sites are already set up that way which I would guess means any sites coming in from HS as well.
Photo of Drew N

Drew N, Community Manager

  • 258,974 Points 100k badge 2x thumb
I have not been given an official word yet, but I did enable the free one on my test store and it is showing as secure now. The problem with our contract was that it prohibited the use of SSL, and I have not heard of a change yet, but there it is.

The other issue that needs to be investigated is that switching to https can mess with stats and ranking. http and https are often considered different. BC has an article, but I haven't been able to read it yet and see if things can be done.
Photo of S

S

  • 6,620 Points 5k badge 2x thumb
Again sorry for the delay but as before, I have stopped received update notices to my posts.

Yes, I have read some of BC info and I think there are several areas to address (maybe even the 'return to' page for PP (and maybe Stripe). As you see, I do believe it all needs to be re-indexed hence the reason to move forward now rather than later and too close to the holidays. A bit nervous in moving forward for all the issue that may occur.

I think on BC's side, this free whole site SSL has no warranty and I also believe I cannot upgrade to 3rd party as HS customer but have not tried that direction.

Biggest question is does our domain name stay 'custom' on the checkout (and other previously secure pages that had https://store-xxxxxx.mybigcommerce.co...) now that all pages would be SSL?
Photo of Drew N

Drew N, Community Manager

  • 258,974 Points 100k badge 2x thumb
In my test, the domain was on for the entire checkout process. I did not actually run a credit card, I have a store credit that covers the cost of testing, but I always saw my domain name.
Photo of Kyle0763

Kyle0763

  • 202 Points 100 badge 2x thumb
Is there any reason embedded HTML would stop working once SSL is obtained? My booking integration won't work now. I've tried working with Vagaro who supplies the HTML/Booking services, but they keep pointing back to Homestead is likely changing the code. The site I'm working on is www.thebarbershopdenver.com 
Photo of Todd H

Todd H, Social Media Specialist

  • 19,984 Points 10k badge 2x thumb
I am very sorry, but this is a known issue with some of the elements not loading securely. Our development and leadership is very aware of this issue and we are hoping to see it resolved very soon.
Photo of Kyle0763

Kyle0763

  • 202 Points 100 badge 2x thumb
Thanks Todd. Any idea what the ETA might be? I'll have to move the website to another hosting company if it isn't resolved in the next few days. 
Photo of Todd H

Todd H, Social Media Specialist

  • 19,984 Points 10k badge 2x thumb
I do not have an ETA, I am sorry.
Photo of Kyle0763

Kyle0763

  • 202 Points 100 badge 2x thumb
More issues with SSL. Now my pages load this since securing the site. 
Photo of Todd H

Todd H, Social Media Specialist

  • 19,984 Points 10k badge 2x thumb
That is the HTML box from the issue we were previously talking about. I do see that the HTML is your Google analytics code. Since you already have your Google analytics code added in the Analytics option, you can remove this HTML box safely and it should not interfere with the way Google is tracking your visitors.
Photo of Kyle0763

Kyle0763

  • 202 Points 100 badge 2x thumb
Thank you!

This conversation is no longer open for comments or replies.