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Dear Customer Service, Apparently Google will be doing the following: In 4 weeks Google is making a change in their Chrome browser that will mark every website that does not have an SSL certificate as "Not secure." It will say "Not secure" right in the URL bar at the top of the browser. Would you let me know how I can obtain SSL certification. Thank you, Ray
Posted 5 months ago
Drew N, Community Manager
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258,974 Points
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6,620 Points
Drew N, Community Manager
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258,974 Points
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6,620 Points
Hey Drew -
Thanks for the detailed response and sorry for the delay (not getting the email updates again :( so did not know you responded).
On Websitebuilder? Just so I understand, I can use the redirect feature to redirect the old pages in Sitebuilder Plus?
Look forward to your findings in BC because my dashboard is more integrated that ever before and showing the store for 'encryption everywhere' option yet for other procedures does direct me back to HS which tells me it does see my relationship with HS. Do not want to try and switch until I know it is not an error (on BC) as just switching I suspect will cause enough issues...definitely appreciate your assistance.
Thanks for the detailed response and sorry for the delay (not getting the email updates again :( so did not know you responded).
On Websitebuilder? Just so I understand, I can use the redirect feature to redirect the old pages in Sitebuilder Plus?
Look forward to your findings in BC because my dashboard is more integrated that ever before and showing the store for 'encryption everywhere' option yet for other procedures does direct me back to HS which tells me it does see my relationship with HS. Do not want to try and switch until I know it is not an error (on BC) as just switching I suspect will cause enough issues...definitely appreciate your assistance.
Drew N, Community Manager
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258,974 Points
You should be able to use the redirect yes. I have tested it and it seems to work very well.
I will let you know when I hear.
I will let you know when I hear.
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6,620 Points
Hey Drew -
Any word on implementing the 'whole site' SSL within BC? FYI...they claim all new sites are already set up that way which I would guess means any sites coming in from HS as well.
Any word on implementing the 'whole site' SSL within BC? FYI...they claim all new sites are already set up that way which I would guess means any sites coming in from HS as well.
Drew N, Community Manager
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258,974 Points
I have not been given an official word yet, but I did enable the free one on my test store and it is showing as secure now. The problem with our contract was that it prohibited the use of SSL, and I have not heard of a change yet, but there it is.
The other issue that needs to be investigated is that switching to https can mess with stats and ranking. http and https are often considered different. BC has an article, but I haven't been able to read it yet and see if things can be done.
The other issue that needs to be investigated is that switching to https can mess with stats and ranking. http and https are often considered different. BC has an article, but I haven't been able to read it yet and see if things can be done.
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6,620 Points
Again sorry for the delay but as before, I have stopped received update notices to my posts.
Yes, I have read some of BC info and I think there are several areas to address (maybe even the 'return to' page for PP (and maybe Stripe). As you see, I do believe it all needs to be re-indexed hence the reason to move forward now rather than later and too close to the holidays. A bit nervous in moving forward for all the issue that may occur.
I think on BC's side, this free whole site SSL has no warranty and I also believe I cannot upgrade to 3rd party as HS customer but have not tried that direction.
Biggest question is does our domain name stay 'custom' on the checkout (and other previously secure pages that had https://store-xxxxxx.mybigcommerce.co...) now that all pages would be SSL?
Yes, I have read some of BC info and I think there are several areas to address (maybe even the 'return to' page for PP (and maybe Stripe). As you see, I do believe it all needs to be re-indexed hence the reason to move forward now rather than later and too close to the holidays. A bit nervous in moving forward for all the issue that may occur.
I think on BC's side, this free whole site SSL has no warranty and I also believe I cannot upgrade to 3rd party as HS customer but have not tried that direction.
Biggest question is does our domain name stay 'custom' on the checkout (and other previously secure pages that had https://store-xxxxxx.mybigcommerce.co...) now that all pages would be SSL?
Drew N, Community Manager
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258,974 Points
In my test, the domain was on for the entire checkout process. I did not actually run a credit card, I have a store credit that covers the cost of testing, but I always saw my domain name.
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202 Points
Is there any reason embedded HTML would stop working once SSL is obtained? My booking integration won't work now. I've tried working with Vagaro who supplies the HTML/Booking services, but they keep pointing back to Homestead is likely changing the code. The site I'm working on is www.thebarbershopdenver.com
Todd H, Social Media Specialist
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19,984 Points
I am very sorry, but this is a known issue with some of the elements not loading securely. Our development and leadership is very aware of this issue and we are hoping to see it resolved very soon.
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202 Points
Thanks Todd. Any idea what the ETA might be? I'll have to move the website to another hosting company if it isn't resolved in the next few days.
Todd H, Social Media Specialist
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19,984 Points
I do not have an ETA, I am sorry.
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202 Points
More issues with SSL. Now my pages load this since securing the site. 
Todd H, Social Media Specialist
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19,984 Points
That is the HTML box from the issue we were previously talking about. I do see that the HTML is your Google analytics code. Since you already have your Google analytics code added in the Analytics option, you can remove this HTML box safely and it should not interfere with the way Google is tracking your visitors.
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202 Points
Thank you!