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I have contacted Homestead chat multiple times. The most I can get it "their working on it" and nothing else!
We were working on a 2nd site using the new new builder and can no longer access this site unless I clear my browser files EVERYTIME. Then I might be able to choose between the live site and the new one.
When I click on the new site it is back to "Choose your site" using SiteBuilder Plus instead of the newer version so I do not see the design we were working with.
our administrator was hoping to get some additional work done on the new website before an up and coming board meeting but Homestead has left us hanging for almost a full week now!
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416 Points
Posted 2 years ago
Drew N, Community Manager
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260,764 Points
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416 Points
Correct! The site allowed the e-mail to be edited so I wanted to change it to our generic work e-mail. That is when the issues started. Contacted help via Live Chat and they told me I needed to change the e-mail back. Changed my e-mail back and no change.
Contacted help via Live Chat again and my issue was escalated but they could not give me any timeline. This was Thursday, 6 days ago and it still has not been fixed!
Curious what is going on, and why they seem to be dragging their feet to get this fixed?
Drew N, Community Manager
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260,764 Points
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416 Points
I have it changed back to the original right now. I was told by help desk not to change it away from the original.
FYI, it was escalated to the developers Thursday.
Drew N, Community Manager
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260,764 Points
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416 Points
Hello Drew,
I have changed it to the generic work e-mail we wanted to move it to. *Crosses fingers*
Drew N, Community Manager
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260,764 Points
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416 Points
Thank Drew,
Logged in and it asked me to choose a new Website, but it was pointing back to Sitebuilder plus instead of the new Website builder.
Clicked Homestead at the top left to get out and the newer page we were working on returned with Website Builder so it looks like we are good to go!
Why is it that the Live Chat Help Desk couldn't get this done in 6 days, but you were able to do it in hours?
Drew N, Community Manager
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260,764 Points
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416 Points
Looks like I will skip the Live Chat and come straight here from now on. LOL
Thank you for the extra steps you took!
Drew N, Community Manager
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260,764 Points
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
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