So after 20 years of being with Homestead, I am still having issues with saving and publishing pages. When will this issue finally go away?

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I am not able to save and publish. This problem has come and gone and returned for the 20 years that I have been with you.
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Jay5127

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Posted 3 weeks ago

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Michelle C, Employee

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Hello,

I see you called into support to get assistance with this. 
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Jay5127

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Yea. They suggested that I move my websites to their Cloud platform. I deeply dislike the new platform. I would like to start out with a blank page rather than one of their page designs. That simple option is not available. As it is I am deciding whether to stay with Homestead or move on.
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Michelle C, Employee

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For troubleshooting purposes have you tried to log in from a different device?
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Jay5127

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I finally regained access to my website but still cannot save and publish. I don't like being forced to use a template on the new Cloud technology that has nothing to do with my content. And since I cannot save and publish what is the use of continuing with Homestead.
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Michelle C, Employee

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You are still not able to save and publish with an incognito window? 
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Jay5127

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I re-gained access to the website after doing a Deep scrub. The saving and publishing issue remains. I was told by one of your managers that it is because the technology that I originally purchased is now considered outdated by Homestead. The issue with transferring to the Cloud technology is that I am forced to start with a template that has no connection to the content of my websites. Under the "old" technology, one could start with a blank page. A major oversight with the new technology.
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Michelle C, Employee

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I do understand that you would like a blank page option and I can send some feedback about that request. The templates are in place to assist customers who have no idea where to start, this provides a layout you can choose to follow or stray from slightly and still produce a nice website. Blank pages are mostly used by web developers who are a little bit more skilled in building sites and as Homestead focuses on small business's this unfortunately was not implemented in the new builder. However, once you have chosen a template, you can delete any default pages and get a blank page by going to pages, add a page and select add blank page.
(Edited)

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