Merged
This conversation has been merged. Please reference the main conversation: Reports of customer websites not loading
What is going on please?
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5,960 Points
Posted 2 years ago
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1,160 Points
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5,960 Points
Hello? Are we on a sinking ship? Probably just went underwater and took my last gasp of air? Hello?
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They don't take us seriously? This is my job 24/7. It has to work always! Where is Drew? Hello?
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1,160 Points
No they sure dont. i only have one site with them but i still need it up and running. Not sure where Drew is.
susan2829, Champion
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43,192 Points
Martin my friend, you know the hours for support. I would imagine though that they have some sort of set-up for when the sites go down that triggers engineering that there is an issue.
susan2829, Champion
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43,192 Points
Drew is on vacation - Todd is filling in for him. And here are the hours:
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri
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5,960 Points
That is all god and well Susan. It always somehow happens at the most inopportune time? Mine have to work 24/7. No choice.
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744 Points
I'm down too. www.openyoureyespeople.com
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5,960 Points
We are all down! This is unacceptable!
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744 Points
still down. unacceptable Homestead!
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1,160 Points
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well lets hope they get this fixed ASAP
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5,960 Points
Yes, what a joke. Hoping to retire in about 10 years. Meanwhile I deal with class A really bad service!
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1,160 Points
I guess i will look into transferring my site. im not a site builder so not sure how to do it. maybe i will check to see if i can find someone that knows how and that doesnt charge an arm and a leg to do it haha
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5,960 Points
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My site is down also. Does this happen often? I have only been using homestead for about 8 months.
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Pretty rare, usually we are up and running pretty quick. This outage is totally uncalled for!
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5,960 Points
Hello Drew? Anyone? Hello?
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2,546 Points
I've been with Homestead for over 15 years and this doesn't happen very often. Personally, I think they're a great company and they always try their best to accommodate their customers.
Sh*t happens. The Internet isn't perfect. This is life. Our sites will be up soon, I'm sure (so says my crystal ball).
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810 Points
I've been with homestead for 7 years. With really good traffic it happens, but only a few times has there been a long period of downtime. Usually if it happens its only a few minutes - 1/2 hr. This is over an hour which is sorta kinda rare, but frustrating because it happens at night after businesses hours. On the plus side, I'm hoping our customers are sleeping although we're up dealing with this.
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5,960 Points
My customers are spread out worldwide HELLO? Time of day really?
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susan2829, Champion
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43,192 Points
