Sitebuilder doesn't open with new windows 8.1. A problem everyone will soon be calling about.

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Sitebuilder doesn't open with new windows 8.1 Uninstalled and reinstalled and no solution.
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Jay6408

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Posted 6 years ago

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Drew N, Alum

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Good morning,

I haven't seen this yet, but did you get a new computer or a new update? What is happening when you try to install Sitebuilder?

Thanks

Drew
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David7674

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Same problem here. Just spent a frustrating 30 minutes chatting with a support person at Homestead. According to him, they are not fixing SiteBuilder so that it works with Windows 8+. Rather, they are making everyone with Windows 8+ switch over to the online "Sitebuilder Plus." He insists that it is much more advanced that SiteBuilder was and has more features. Of course, he also happened to mention that, when you "switch over" to the online version, you will probably loose any unpublished content (like all those page templates you worked on). He suggested I find a computer with Windows 7, install SiteBuilder, then publish everything I want to save, and then contact them to "move me over" to the online version. Might be time to shop elsewhere.

David
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Mike F., Alum

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SiteBuilder Plus does indeed seem like it's going to be the way of the future. The trend on nearly all popular website building software is to move to the cloud. I would recommend that anyone using the desktop version switch to the Plus version to avoid issues like this. When you convert to the Plus version, the system will sync and you'll have access to everything from the last time the site was published.

Unfortunately if there are unpublished files on a computer that can't start, or reinstall SiteBuilder, then those changes might be lost. The only option in that case would be to copy the data files into a different computer that has the SiteBuilder desktop installed and publish from the other pc.

Mike
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Reported

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Good. Desktop sitebuilder is crap. Worthless in comparison.
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Reported

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LOL! Well, what I mean was, it was okay about 3 years ago but in 2013 nearly 2014. NO NO NO to desktop version.
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Ann1086

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How do we get switched to Sitebuilder Plus? I am stuck with a website that needs updates and can't get anything done. All I can get to is Sitebuilder Lite?
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Mike F., Alum

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Just log into your account on www.homestead.com and go to the Websites Manager page. There will be a blue "Edit" button near the center of the page which will launch the program.

Mike
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Kenneth0451

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I have done this and only Lite is available.
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Drew N, Alum

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Your account needs to be converted by one of us on the backend. If you would like to switch please post here that you would like to, then log out of your account. I will let you know when I have it completed.

Drew
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Kenneth0451

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Please convert my account now. I am logging out. I will stay logged out until tomorrow.
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Drew N, Alum

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Your account is ready. Just login at Homestead.com and go to websites manager and click edit site.

Plus is going to look different, but it does work the same way. It might take a bit of getting used to. Select the page to edit by clicking on the page name next to View page. Add elements using the Insert button.

Drew
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David7674

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Just call or chat with support. They will switch you to that. I've used it a little, and it's better than my low expectations. Make sure you have published everything you want to keep. I ended up pulling out an old laptop, with Windows XP on it, installed SiteBuilder LPX (never used the lite version), updated all my files and published everything. Then I chatted with support for less than 5 minutes. The switch was almost instantaneous.
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Jeff2124

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The online version is not as good. I don't want to have to connect every time I am working on a website. I do a lot of designing in the car, on the go etc... I was able to do that with sitebuilder. Looks like it's time to leave Homestead behind and get a new provider. Homestead is more expensive than others and the only reason I stuck with them is because I love sitebuilder. Bad move Homestead, Bad Move.
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Jerry3117

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This is a bummer. You think with the amount of money we are paying that a simple one paragraph email would have been sent stating that Sitebuilder will not work with Windows 8.1 unless you switch to the Plus version. It would have saved me hours of research, uninstalling, re-installing, etc.
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Mike F., Alum

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Hi Jerry3117,  At this time I'm not sure if it will ever work with 8.1 as we released the newer Plus version about 3 years ago.  One of the main reasons is that since it runs in your web browser, and there is nothing to install, it works on more computers including Macs.  Our management team has not yet made a firm decision about the future of the Desktop software but demand for it is rapidly dwindling.

Mike
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Dian Sirkin

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Can you please give me access to sitebuilder plus? My desktop sitebuilder worked fine until I just upgraded to Win 8.1 and I really have to update my website. I will try to reinstall (I just uninstalled), but in the interim, I will try the plus.
Hope you find a fix fast!
I have Windows 8.1 (64bit), use IE 11 and Google Chrome as browsers.
Thanks,
Dian
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Drew N, Alum

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You can now login to Homestead.com and click on websites manager. You will see a blue button that says edit site.

Thanks

Drew
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Dian Sirkin

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Thanks, Drew for your fast response. I am still pondering the Sitebuilder download problem. Does it have anything to do with Microsoft java Vm?
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Drew N, Alum

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Microsoft Java virtual machine was discontinued and order not to be placed on Windows 7 and later versions.

We have an alternate desktop version to work with it, but I would try Plus and see, as desktop isn't been worked on any longer.

Drew
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Dian Sirkin

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Thanks, Drew for the information re Java. I just used Plus and had no problem. I think this will suffice for me.
You have been very helpful.
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Drew N, Alum

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I am glad and you are welcome.

Drew
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Dawn2506

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If I login with my client's account I get site builder plus - if I login with my own account it reverts me to the desktop sitebuilder HOW is this possible - I want to use the plus version for ALL editing and creating - I'm using the same computer so why is my clients routing to the plus and mine routes to the desktop/installed sitebuilder which I HATE! - I've been a Homestead subscriber for almost 10 years!
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Drew N, Alum

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Sitebuilder desktop vs Plus is a setting we have to switch for you on the account. I would be happy to do so for you, but you will want to publish anything you need to from Sitebuilder and then exit Sitebuilder desktop. Post here that you are done, and I will switch your account to Sitebuilder Plus and let you know when you can start using it.

Thanks

Drew
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Dawn2506

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Everything that is on this account has been saved/published previously there isn't any new content to do that with - please go ahead and make the switch - thank you so much - I have closed/logged out
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Drew N, Alum

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Ok, you are good to go with Plus. Occasionally, when switching from desktop to Sitebuilder you might need to slightly adjust some elements. It usually isn't necessary, but if you see something that is just a little off, that is the most likely reason.

Thanks

Drew
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Tanina6517

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I can't seem to find site Builder plus to switch to? I am on 8.1 & need to update my site.
I have gone to Website manager, clicked on blue edit button BUT Am not offered PLUS just the old version which wont work?
HELP!
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Mike F., Alum

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We'll have to make that change on our end for you. Just reply here to confirm you are ready to switch and it will be very quick.

Mike.
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Tanina6517

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Does it cost me any more? If not then yes please
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Mike F., Alum

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There's no price increase. I'll go ahead and make the change. Just log out wait about 2 minutes and log back into www.homestead.com and go to the Websites Manager page. There will be a blue button in the middle of the page that says "Edit" and it will launch the online version.

If this post helps, please give a "Star" and complete this survey to rate me.

Thanks!

Mike
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PaulGouda

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I have the same problem. Very frustrating. I use a laptop, window 8 and now 8.1. Trying to access the site builder on the so called plus version on line is a very unpleasant experience. Only one attempt was successful in 2 weeks. I spend an hour this evening to no avail and gave up. Going to website manager - site editor takes me for a second to "verifying files are up to date, then back to "getting started" windows, no access to the selected site. I loved this site for a decade when I had my older laptop and used the downloaded software. I could work offline, save and publish later and had no online-related problem such as traffic or glitches. In fact, it was the real "plus" version. It had more. The online version deleted such basic options as page hit counter. Some sites would need it to show the visitor that there is traffic. Too bad they couldn't come up with a version for windows 8 and yes, I too will start shopping around next week for another site.
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Mike F., Alum

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Sorry for the inconvenience. I'm not sure what Microsoft did with their new OS upgrade or their IE 11 browser, but both of these have caused problems. At this time, the best work around is to use the web based SiteBuilder Plus and the Firefox web browser.

If this post helps, please give a "Star" and complete this survey to rate me.

Thanks!

Mike
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Hank Tokarz

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Why does Sitebuilder work in Win 8 but not 8.1? A version upgrade with the same OS & no one at Homestead can figure out how to get this to work on Win 8.1? Sitebuilder Lite sucks! Doesn't have anywhere near the features we need that Sitebuilder has.

C'mon software developers. Fix this problem.

We pay our good hard earned money to do business with Homestead.
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Mike F., Alum

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Hello Hank, the best resolution is to switch to SiteBuilder Plus, which runs in your browser similar to SiteBuilder Lite, except it has more features like the desktop version. It's free upgrade and designed to work with the new operating systems. Just reply here if you want us to upgrade the account. There is no cost for this.

Mike
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Hank Tokarz

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Hello Mike- If that's the only option I have then yes I would like SiteBuilder Plus. Will that work the same way the desktop version did? For example I wanted to add a graphic or banner to my web site which will display as a badge. Will I be able to do this with Plus? Are there any noticeable differences with the desktop version & Plus?
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Drew N, Alum

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Your account is ready. Just login at Homestead.com and go to websites manager and click edit site.

Plus is going to look different, but it does work the same way. It might take a bit of getting used to. Select the page to edit by clicking on the page name next to View page. Add elements using the Insert button.

Drew
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Lynne0875

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This reply was created from a merged topic originally titled
reinstall site builder to Windows 8.1.


Is anyone going to anything about being able to reinstall to a computer with Windows 8.1. When I try to download, it shows that I am using XP or Lower. That was the system on my old computer.

Help!!!!! I don't even see a thread that talks about 8.1???

Is anyone out there having a problem?

Thanks for your help!
Lynne
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Tina6419

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My computer is on Windows 8.1. I would like to use the desktop version if possible. I can not get to Sitebuilder Plus. The website only offers me Lite. Homestead needs to get the desktop version working. I work on my website sometimes when I do not have internet available. Please help I am not able to update my website completely.

Thanks for any help!!!

Tina
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Tina6419

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Hi Drew,

Just checking in to see if you have had a chance to look at this.

Thanks,

Tina
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Drew N, Alum

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I haven't been able to make it work. It probably has something to do with the translation of the element into HTML

Drew
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Tina6419

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Okay Drew thanks for trying. If you would please set me up with Sitebuilder Plus because I need to update my website, but I would like to be able to use my desktop version if I do not like the changes. I got a new computer and have Windows 8.1. I still have my old computer but it is not reliable. I would hope Homestead might get Sitebuilder desktop working on Windows 8.1 for the clients who would prefer to use it. Let me know when I can get on Plus. Thanks again, Tina
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Drew N, Alum

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Your account is ready. Just login at Homestead.com and go to websites manager and click edit site.

Plus is going to look different, but it does work the same way. It might take a bit of getting used to. Select the page to edit by clicking on the page name next to View page. Add elements using the Insert button.

Some of the unsupported elements might stay on the site, but you would not be able to replace them if you delete it, so be careful.

Drew
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Hank Tokarz

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I'm trying to add this html to the home page of my site
It's appearing as a red button with a white exclamation point. It's supposed appears as a WeDJ button. I've attached that for reference. Not sure why it's appearing like that. Need some help please.
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Drew N, Alum

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It sounds like it is pointing to the wrong image, or the image is not in the location specified. Was the code provided to you. If so, then you will need to seek assistance from the provider to get correct code.

Let us know if they have any specific requirements.

Drew
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Hank Tokarz

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The code was provided to me. I will check with the provider. Thanks.
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mike9643

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can't work offline? that's a very bad idea. time to start shopping around for another site host.
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Drew N, Alum

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I am sorry if you aren't interested in an online option. You should be able to get the Sitebuilder working on your Windows 8.1. We have been able to make it work in most cases.

There are not many downloadable sitebuilding software packages available any longer. Most companies are moving to the cloud to serve web building needs. I believe there are a couple, but I can't remember which ones. Since Adobe took Dreamweaver to the cloud, I have lost track.

Thanks

Drew

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