Sitebuilder crashing on windows 7.

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My sitebuilder crashes unexpectedly everytime I edit now that it is installed on Windows 7. Is there a fix for this?
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MajGh0st3

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Posted 7 years ago

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Nicole3145

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I am having the same issue ! I get a few clicks in when trying to change images but then it freezes up and I have to use task manager to shut it down and then start all over again. I upgrade to Gold PKG thinking I needed more power.. but nothing has changed. My website is nickieswebsite.com
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Nicole3145

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They gave me access to SiteBuilder 2 and it works great. They suggested I use Mozilla/Firefox and that has helped even more. So I guess I will stay. Plus with this I can edit my site at home or at work even on my cell phone if I have too...
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Nicole3145

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ooops I mean Sitebuilder Plus
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Ehsan Zaheer

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Hi Nicole3145,

Glad to hear you're up and running, thanks for the update!

Ehsan
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Ehsan Zaheer

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Hi MajGh0st3 and Nicole3145,

Welcome to the community!

I would suggest uninstalling sitebuilder and re-installing it on your computers. Would you be interested in trying Sitebuilder Plus (the online editor)?

If so, let me know and I'll get you access to that so you can see if that works better for you on your computer.

Thank you,

Ehsan
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Celeste3477

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Doesn't help - still freezes and crashes and the work is lost unless you save after every single action/change -- Is Homestead working on this crashing business not continuing? Why would it not be compatible?
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JCBling

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I run 5 towers, and 3 laptops on Windows 7 and Windows 7 Professional. All use Sitebuilder without any issues. If your computers are used for other than work, there is the possibility that there is a conflict with other software. Uninstall all software and load Sitebuilder first. Then install Virus Software, and then the remaining software. WARNING all software must be original valid licensed software compatible with Windows 7.

Check your router and do a speed test of your bandwidth. At the time of this post, 4 computers are currently in sitebuilder.

www.JCBling.com
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Nicole3145

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This is not a work computer it is for home. I only have 10 web pages and not a lot of graphics. I do not have free programs etc on my computer. I am not a gamer. All my apps are licensed and compatible.
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Nicole3145

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Already did that - control panel/ uninstall/ uninstall folder/empty recycle bin/reboot/re-install.... still the same issue...Save after every little change.. but click too fast on an image or something and the whole thing has to be shut down with task manager.... I can't even use the scrollbar to getthrough my picture thumb nails. It stops about 1/3 of the way down the bar. I don't get to see the pictures below or even try to delte some... it freezes and then use task manager to shut down.
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JCBling

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Sounds like you only uninstalled Homestead. Not the solution! It sounds like you have a software conflict. Uninstall all software and take computer back to factory settings. Then start the process by loading Homestead, then antivirus, then other software. Also sounds like very slow router speed. Windows 7 is not an issue with Homestead.
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Ehsan Zaheer

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Hi Nicole3145,

I too run Sitebuilder desktop on a windows 7 machine and haven't run into the issues you've mentioned above. JCBling's suggestion to do a clean install will most likely resolve the issue. However, sitebuilder plus is also an option if you'd like to give that a try.

Thank you,

Ehsan
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Nicole3145

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Ehsan, I do not have as many options when I go through SB online. Is SB+ different then the web version or Site Builder?
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Ehsan Zaheer

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Hi Nicole3145,

I apologize for the delay - Yes, Sitebuilder+ is almost identical to the desktop version. Looks wise, it's a little different, we've consolidated the menu a bit, and some of the older outdated elements are not available, but it is far more advanced then the older 'Lite' version.

Thanks,
Ehsan
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Nicole3145

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Yes how do I get it then !!
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Ehsan Zaheer

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You got it!.. Next time you log into your account and click the Edit Site button, Sitebuilder Plus should load for you automatically.

*Mozilla Firefox seems to work best for most users

Let me know if I can offer further assistance.

Thanks!

Ehsan
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Jim6699

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I too have the problem of frequent (not always) hangs on Win 7 on a big tower. I don't recall if it is also hanging on my laptop which is used for Homestaed SB occasionally too. I will report if it does. To suggest everyone with the problem uninstall all software back to factory settings is extreme. If this was the approach suggested by all software providers it would be chaos. Some people have a lot of stuff going on and would like to avoid the time/effort and potential unknown consequences of major changes unless they are known to be required.

There appear to be enough people with these symptoms to warrant a look to see if the problem can be identified. Suggesting that all switch to online sitebuilder is a workaround, not a fix.

Is this a guess or does somene KNOW something? What does the router have to do with this problem?
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JCBling

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If Homestead were the problem with windows 7, this community would be flooded to overload with complaints. Lets be logical. Maybe Homestead has 30,000 users and half of them use windows 7. It makes the amount of complaints trend toward a problem on a persons computer. Many people use their computer as a social toy, loaded with free stuff, that can effect the workings of other programs.

My solution is extreme. If you are trying to make money on the internet, Homestead should be the priority software. All other softeware must be bought and licensed and no free downloads. Routers with low data transmission speed can also impede communications.
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Nicole3145

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I am not doing this to make money... it is a small personal website. I am NOT taking the HDD back to factory settings. It would be easier to move my site to a new host than to do that..
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Jim6699

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Noone suggested that Homestead is the 'problem with Windows 7'. The question is, how stable and well tested is Homestead on Win 7 under this condition or that...which so far is undefined...and beyond that, does HS care or look into it, or do they just say it is a 'user problem'.

Re: the assertion on the number of people who use Win 7 and Homestead ... is this based on fact or assumption? Does it include only those who run on the PC based version, rather than networked version(s?) What is the % who use this combo vs the HS online web tools?...just curious. Are these just personal estimates or are they for real and based on facts?

Per "flooding this community with complaints/reports"... remember this is sometimes described as an intermittent problem. It was first reported 6 days ago. I have been running HS SB on many computers and all Win versions for years. This particular hang just started a few weeks ago. Something probably changed. I thought it might just be me or would soon be found and fixed by HS, and since intermittent and I could work around often losing valuable time/work, I hoped it would 'go away'. Many people will do this.

People/users also will avoid reporting stuff if unless they think it will help resolution etc. How confident are HS users in this? The response to reload your system from scratch hardly engenders confidence that taking the time to report it is worth it. More people will just think about walking away from this type of 'support'. I know I have.

Users will often tolerate intermittent problems hoping that 'others' will report, track, fix etc, as is the case with many software products. Reporting takes time and effort ($$$) and if others will do it for me well...I didn't bother until I just came across the first report. (BTW, Homestead SB software appears to not have any built in reporting, diagnosing failures etc (Do They?))

The suggested 'solution' of a full reload and dedicated computers is not practical for many users of Homestead ... in fact I think their 'intended audience' ("joe and jane sixpack") h... and since, so far, appears to be a radical suggestion that is not proven to work for the people who have reported the problem (Is it?) ...why bother?

Is HS suggesting that anyone who plans to use SB dedicate a computer to it? I hope not. The mixed environment is a fact of life of most PCs in the world we live in and will likely only get 'worse' rather than not. HS is hardly a platform for most 'professional' web developers other than for quick and dirty small sites (I am not knocking it, as it does have its place.)

The most disturbing thing about this and other situations I have seen with this and other Intuit products is the tendency to not regard it as a software problem but some isolated case caused by the user. Often, workarounds rather than fixes are proposed.

Re the router suggestion...SB update works OK some of the time and probably on other computers on the same router and has just shown up recently etc etc (sure there may be an intermittent network problem sometimes...even now with the heavy Christmas load etc...but this is just speculation and in my case is not likely the problem.)
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JCBling

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I am not a Homestead representitive. I am a personal user for over 9 years. During this period of time, I have used Homestead on every possible combination of Brands and Operating systems without errors. In my personal opinion, Homestead has not failed at all, after I developed the procedures mentioned for our business.
I am only suggesting what has worked for our company for 9 years.

PS. I live in a town of 169 people. The main phone office is 75 miles away. I can work with Homestead Sitebuilder and click publish. This transmission goes thru 3 switching staions to the main office, uploaded to satellite, download by satellite to Homestead and uploaded to the web all in 2.7 seconds. All error free without problems. What a Country.
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Jim6699

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The fact that some (even many) users have had no problems is anecdotal information. Others have had different experiences. Obviously if everyone had them, HS would know and need to act immediately. This is seldom the case for widely used systems/tools, which would never be released for use if this was the case. More commonly, some users have some problems some times.

I am a long time HS user too, on many computers and most Win versions since Win 95. While it has often worked well, and is very user friendly when it does, there have been some problems, notably when moving to new Win versions. As much as I (still) like HS, (IMO) it has not improved/grown much over the years and stability continues to occasionally be a problem.

I don't think anyone in this thread mentioned anything about network issues. I too am in a rural location with long lines to central office etc. I use the net a lot. I don't attribute any of these stability problems to networking, but always realize I could be wrong.

IMO, the OP's web site looks pretty basic and should be something that HS and similar products can handle with minimal fuss.

Merry Christmas and Happy Holidays to all... ;-)
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Supertx

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I have used HS for years, but a few months ago, SiteBuilder would hang on loading. Uninstalled and reinstalled several times with the same problem. I talked to tech support and they had no help at all other than using the online editor. Seems to me there is clearly a problem that is not being addressed.
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Martin

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There is clearly a problem, that is for sure. I have been using site builder desktop since 2006 and only in the last couple of months have I started having problems. Problems with all of my machines including those using Vista and up. Someone higher up than those who are in charge of this forum needs to be told.
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Jim6699

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The problem management and testing processes are questionable ...
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Anne8996

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Glad I am not the only person having trouble with this. I haven't updated my website for a while & now find it takes forever to make changes. Even adding a text box and moving existing elements on the page. When you type in the text it takes a really long time before it appears and then if you have to make corrections even more time. I just want to get it done!
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Bill5273

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JCbling sounds like his equipment is working fine and the rest of us are dumbasses. EVERYTHING else on my laptop works great EXCEPT anything and everything Homestead related. I can't even connect the website to download the 'effin software. He sounds very much like he's on the payroll. I've used this software for 6-7 years and never had any issues either until I got a Windows 7 PC. It didn't work from Day 1 of the new computer. I'm as geeky as they come but I can't see any reason why i should waste anymore of my time with this when can switch to something that works without having to put myself through this crap.
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Jim6699

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Per my comment a month ago, I confirmed a similar 'hang' problem (as my Win 7 tower) on my Win 7 laptop (a BIG one...) By now, I have learned to recognize, kill and restart HS SB to 'recover' from it. So far it hasn't destroyed anything, and all it means to me is a lost 10-20 minute$ of productivity approc$imately every hour or $o.
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Supertx

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It just keeps getting worse. Since I had to give up on Sitebuilder, I've been trying to work with the online SB Plus. Buggy, buggy, buggy. I just destroyed three pages because of it. Every time I try to add a link, it copy-pastes all this text and ruins the page. I know how to do it- I have done it hundreds and hundreds of times. (In other words, it's not me, it's you!)

Considering the lack of help, I may have to move my HUGE site after all these years. Sad, because this should be fixable.
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Pastor David9451

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I am have the same problem with site builder using win 7 Pro. I constantly freezes.
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Ehsan Zaheer

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Hi Paster David9451,

Sorry about the delay in response - It looks like you've already spoken with someone else and now have access to Sitebuilder Plus.

Is that working better for you or are you still having trouble using the editor?

Thank you,
Ehsan
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Troussaux1966

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I am having the same problems always crashing when I do one simple thing like opening a page, adding a picture, changing a text bow, trying to publish to my website.etc etc. Sometimes I haven;t even done anything!! PLEASE don't ask me to uninstall all my software and put my computer back to factory settings.. I don't even know what you are talking about...!!!

I have a business to run and only want to pay for a site that publishes my work - and not one that continually frustrates me and doesn't work.

I am retired, not a gamer and don't have any films or music etc on my computer - why does your site not work?? .
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Ehsan Zaheer

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Hi Troussaux1966,

I apologize for the delay in response and sorry about the issues you're been running into.

Would you like to give sitebuilder plus a try? It's the online version of sitebuilder and does not require you to download or install anything on your computer.

Please let me know if you'd like for me to change your account over to be able to use that versus the downloaded version you're currently using.

Thank you,
Ehsan
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Troussaux1966

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OK Ehsan, I'll give it a try. Let me know when it's changed.
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Ehsan Zaheer

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Hi Troussaux1966,

I've made the change, sorry for the delay.

Thank you,
Ehsan
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Michelle1994

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I am having the same problem!! It is wasting hours of my time today, productivity and profit. I have been with Homestead for 13 years! I've never had this kind of issue, until now that I have a new HP desktop running Windows 7. THIS IS UNACCEPTABLE HOMESTEAD! SHAME ON YOU!!!!
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Ehsan Zaheer

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Hi Michell1994,

Welcome to the community - I apologize for the delay in response.

It looks like you've already spoken with another representative and now have access to Sitebuilder Plus.

Let me know if I can offer further assistance.

Thanks!

Ehsan
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Russel0032

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Same issue here....Win 7/HS Sitebuilder Ver 1...continual crash on edits. I'm not a novice user. Is SiteBuilder + a local or online app? If it works, how do I get it?
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Ehsan Zaheer

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Hi Russel0032,

Welcome- Sitbeuilder Plus is an online version of the editor. I took a look at your account and you currently do not have access to it, would you like for me to change your account over to Sitbeuilder Plus so you can give that a try?

I look forward to your response, thanks!

Ehsan
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Russel0032

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I prefer to do my edits locally. Are the same edit options available with the online version?
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MajGh0st3

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I too had this happen. I contacted Homestead directly and they did some work on their end and told me the next time I log in I should not have no more problems with Windows 7 crashing my Sightbuilder. Later that day I logged in and sure enough no crashing with Windows 7 any more with my downloaded Sightbuilder. I didn't have to do anything on my end.

I have since learned that we can also use the new "cloud" version of Sightbuiler... Sightbuilder Plus. I can use it on the go from any computer without having to download anything. I would recomend that you keep the Sightbuilder downloaded on at least one computer becasue Sightbuilder Plus only knows what is published to the Internet. To have archives or backups you have to have your Sightbuilder on your computer.
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Troussaux1966

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Hello Ehsan,

I wrote to you 5 days ago and you said that you would update my website to Sitebuilder Plus, Did you update it? It still seems to be exactly the same.

If you didn't get around to updating my site, would you please do it as I don't feel confident enough to do it myself.

Thanks
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Ehsan Zaheer

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Hi Troussaux1966,

I'm so sorry for delay, I'm not sure how I missed your reply to my comment above - I didn't want to make the change until I had your confirmation.

It has been changed over now, when you sign in and go to websites manager, click edit and Sitebuilder plus will load.

Thank you for your patience!

Ehsan
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S

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This problem is not isolated to Windows 7. I have used Desktop since the late 1990's on various OS and with minor changes has worked fine. I have used it on Vista for at least 4/5 years and also worked fine until HS Rep switched my site to Plus at the end of 2012 saying Desktop was obsolete and no longer supported (BTW my call to Customer Support had nothing to do with Desktop - totally unrelated issue on Storefront). Per instructions, I finally deleted it from HD. Recently downloaded and now I cannot get the Desktop to work again - just keeps freezing up as described above.
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Ehsan Zaheer

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Hi Sally,

Sorry for the delay - Are you able to install Sitebuilder Desktop and it won't launch? Do you receive any error messages when it tries to launch or when you try and install it?

Thanks,
Ehsan
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S

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Hello Ehsan -
I was able to finally download - but originally the Error was 'unable due to HD space'...which needless to say was not really the problem. The message further says to contact Customer Support. It has downloaded on the third try but just freezes up - had to hard boot system.

I very much want to participate in the forum and look forward to this new environment moving forward but I do have a concern. Spoke with the office this past week regarding an issue in Storefront. We also spoke about Sitebuilder Plus and Desktop. I again was told that Desktop has not been worked on/updates for a year and is indeed phasing out - and the comment was rather adamant. The CS Rep was indeed surprised that there was any discussion on the Forum regarding this.

I did ask the rep to please bring the issue up as it is very confusing to be on the community with discussion of moving forward with Desktop and the Office saying you should be using Plus with the demise of Desktop eminent. He also said some of the issues with Plus have been corrected i.e. erratic copy/paste and font issues, but I still have those issues with Plus and according to many posts here (being the forum in general) - other customers of Homestead do as well.

This is the time of year that I spend building pages for the 3rd/4th quarters of the year and have not really done anything because it has been so complicated and torn between whether it is worth my time to pursue Desktop (even though creating a page in Plus takes 2-3 times longer).

Just very confused on what the direction is and so sorry your post won my reply! ;) I do sincerely thank you for your continued assistance.

Sally
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Ehsan Zaheer

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Hi Sally,

Don't be sorry, we're to help!

If you haven't already, please uninstall the version of sitebuilder you currently have on your computer.

Then I'd like for you to download Sitebuilder from this link and try to install it.

Let me know if this works or if you continue to have trouble installing Sitebuilder Desktop.

Also, i'd like to apologize for any confusion from our end - There has been no decision made regarding Sitebuilder Desktop. I completely understand how it can be confusing for you and other users to be told one thing here and another over the phone or chat.

I have brought this up with my superior to ensure there is no more confusion going forward.

I really appreciate you bringing this to my attention and look forward to helping you get your Sitebuilder Desktop installed in running.

Thank you,
Ehsan
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S

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Hello Ehsan -

Thank you for your response and link info. This is where I downloaded Desktop (Chris shared the link several weeks ago). I downloaded from the top 'download' button (for 7 or Vista). As mentioned I was able to finally download and sync. The experiment was to see if Desktop corrected the erratic italic that the Plus conversion created (it did not).

I do see the other various links for download (Vista and lower, as well as the zip file) - I have not tried these yet....very confusing so many different options. Are you saying to just continue down the list?

I did notice in another thread that there was an upgrade made to Desktop? I will also try launching my current Desktop to see if it upgrades and if I can correct the Italics all over the website (which is quite a mess and continues to occur even on brand new pages in Plus). :(

Thanks again,
Sally
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Ehsan Zaheer

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Hi Sally,

Thanks for giving that a try and sorry it didn't resolve the issues. There was an update and it was supposed to fix the installation problem that some users had with Windows 8 Machines.

Using the download link in your online account should download the correct version of sitebuilder for you - Do let me know if your desktop updates and if it continues to give you problems.

Here's the .zip file that has the install files, you may have already tried this one.

Thank you,
Ehsan