SiteBuilder was unable to launch.

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When I click on the HomeStead SiteBuilder icon, I get a pop-up saying:
SiteBuilder was unable to launch.
SiteBuilder could not launch.
Contact your system administratoror SiteBuilder support for assistance
Please contact support@homesteadsupport.com

I have tried re-loading SiteBuilder, starting SiteBuilderLPXLauncher.exe directly, updating Java, and other fixes.

I have sent emails to HomeStead twice with no reply.
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Mark5665

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Posted 2 years ago

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Drew N, Alum

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We do not have email support. will look into that message. What Windows version are you using and did it previously work on this computer? or is the computer new and never had Sitebuilder installed?
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Mark5665

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It's Windows 10 Home, which I was using as soon as it came out. Was using Homestead SiteBuilder back in Windows 7 and into Windows 10. worked fine when it worked. Did have some problems with updates, cured by uploading newest Java. Didn't work this time.
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Drew N, Alum

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When you say Java, are you installing Java, or doing the Microsoft J# 2.0 repair per this topic?
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Mark5665

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I've tried both. No help. Had some trouble getting MS J# to load. I think I'll try again, though I don't think that's the problem.
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Mark5665

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Reloaded MS j# 2.0, no help. What next?
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Drew N, Alum

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Try this step by step. You do need to manually delete some files. Uninstall doesn't do it completely

https://community.homestead.com/homestead/topics/how_do_i_do_a_complete_re_install_of_sitebuilder_de...
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Mark5665

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Did all that, no change.

Just noticed I left out a error message (because you can't copy-and-paste text from popup boxes):

SiteBuilder requires permission to write to its install directory. 

Near as I can determine, Permission is given.
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Drew N, Alum

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and you are the admin on this computer? I am still considering the next step.
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Mark5665

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Yes, I'm the admin, and I performed the attempted repairs as the admin.

Thanks for the help, BTW.
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Drew N, Alum

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Make sure step 3 in this topic is enabled. Some of these legacy programs get disabled with updates.
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Mark5665

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Didn't help. Also made sure NET 4.7 turned on.
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Maurine1445

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Having a similar problem.  Getting a message "SitebuilderLPX.exe has stopped working   Hang on while Windows reports the problem to Microsoft".   After looking at all of the tips and hints I went to the following page:  https://community.homestead.com/homestead/topics/windows-10-and-sitebuilder-desktop and read the part about J#.  d/l'd the J# setup and did the repair.  The loader now takes me to the log-on screen.    Couldn't tell if you've tried this from reading all of the comments.  Hope this helps. 
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Drew N, Alum

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.NET 4.x does not include the .NET 2.5 which is required. The .NET 3.5 must be enabled to have Sitebuilder desktop work. I have only seen this behavior when one of these 2 Microsoft programs isn't running. I am doing some further testing on a Windows 10 machine.
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Mark5665

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IT'S UP AND RUNNING!

Thanks ever so much for your help. Next step was to reload Windows and hope for the best.
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Drew N, Alum

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Fantastic!
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Maurine1445

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Glad it helped Drew.  I found that fix because the last thing I wanted to do is do a reinstall so I thought I'd try any and everything else first.  Next plan is to do a little research and find out what the heck "J#" is all about.  Then, if I can just find a way for the rest of the Sitebuilder load to take less than 7 minutes I'd be really happy.  Waiting for the load to complete is like watching a snail climb a tree. 

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