Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This workaround is no longer relevant, this specific issue has been resolved.
We are aware of an issue with our site statistic program for Sitebuilder Plus. You will get a warning/error that says the connection is not private. We do have a resolution for this, it will just take some time to write it into the code. In the meantime, you can manually apply this fix by adjusting the URL that the statistics tool brings you to.
When you click on "View Stats", it will redirect you to a webpage and the address bar will display a URL that starts like this:
You just need to make two small adjustments. Change the first "v" to a "t" and add "v8/" after the ".net/" part of the URL. It should look like this:
DO NOT COPY THIS EXAMPLE. This is just to demonstrate what the beginning of your address bar should look like once you've successfully made the changes.
Making these changes will bring the stat tracker up and functioning for you. You will also see the stats from the past week that you have not been able to see the stats. No data has been lost.
This is by no means a permanent fix we expect you to do from now on, but until we are able to get this written into the code, this is a workaround to still be able to use your stats.
The other suggestion I will give is to use either Google Analytics to track your site stats (this is one of the best programs out there for this) or consider rebuilding your site in our newer builder, Website Builder. Not only will you have a better quality builder to create your website on, but it will be mobile friendly, responsive, and provide a free SSL. The statistics for this builder is also a more updated program. If you have any questions regarding how to get started in this builder, I would be happy to assist you.
When you click on "View Stats", it will redirect you to a webpage and the address bar will display a URL that starts like this:
https://v8.prnx.net/VisitsPerDay.asp?You just need to make two small adjustments. Change the first "v" to a "t" and add "v8/" after the ".net/" part of the URL. It should look like this:
https://t8.prnx.net/v8/VisitsPerDay.asp?DO NOT COPY THIS EXAMPLE. This is just to demonstrate what the beginning of your address bar should look like once you've successfully made the changes.
Making these changes will bring the stat tracker up and functioning for you. You will also see the stats from the past week that you have not been able to see the stats. No data has been lost.
This is by no means a permanent fix we expect you to do from now on, but until we are able to get this written into the code, this is a workaround to still be able to use your stats.
The other suggestion I will give is to use either Google Analytics to track your site stats (this is one of the best programs out there for this) or consider rebuilding your site in our newer builder, Website Builder. Not only will you have a better quality builder to create your website on, but it will be mobile friendly, responsive, and provide a free SSL. The statistics for this builder is also a more updated program. If you have any questions regarding how to get started in this builder, I would be happy to assist you.
Elyzabeth , Official Rep
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48,416 Points
Posted 1 year ago
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132 Points
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162 Points
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164 Points
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828 Points
Week..Month # 2.5 of this ..no stats...your possibly being hacked...any success on your on going repair???
Elyzabeth , Official Rep
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48,416 Points
In no way are we being hacked. It is just a different URL that needs to be updated in our code. We are still working on editing the code. In the meantime, you can still see your sites by following the instructions above.
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258 Points
I am now looking for a new company to host my website the service with Homestead is terrible now used to be good but that is in the past.
Elyzabeth , Official Rep
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48,416 Points
I'm sorry that you feel that way. We have tried to make this as easy as possible until we are able to get the code updated on our end. You can bookmark the link once you make the changes above, then it is a simple click to view your stats.
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258 Points
I have no idea what you are asking me to do can you put this in simple words, please? I have been with you folks for a very long time .
(Edited)
Elyzabeth , Official Rep
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48,416 Points
If you scroll up to the post that you commented under, you'll see the step by step instructions to view your stats. There are just a couple of changes you need to make in the address bar of the stats page.
Once you are in your stats page, you can bookmark that page in your browser (usually a star in your address bar that you click to bookmark), so you can just click on that bookmark to view your stats in the future.
Once you are in your stats page, you can bookmark that page in your browser (usually a star in your address bar that you click to bookmark), so you can just click on that bookmark to view your stats in the future.
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258 Points
but how do I make my site say it is secure. Who want to visit a site that says not secure?
Elyzabeth , Official Rep
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48,416 Points
To make your site secure, you'll need to follow these instructions:
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
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150 Points
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850 Points
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850 Points
My question was merged here (and closed with no reply). Can I be certain that visitors to my site are not getting a similar message about security problems and danger?
Elyzabeth , Official Rep
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48,416 Points
Your customers aren't checking your site statistics, so no, they would not be getting that error.
Currently, Sitebuilder Plus sites are experiencing an outage, so they are currently not loading. We are working on resolving this as soon as possible
Currently, Sitebuilder Plus sites are experiencing an outage, so they are currently not loading. We are working on resolving this as soon as possible
(Edited)
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252 Points
My site doesn't have a view stats button. Any thoughts as to why would be greatly helpful?
Elyzabeth , Official Rep
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48,416 Points
Bill, you aren't using the same builder as the customers who have the "view stats" button referenced in this post. To view your stats, log into WebsiteBuilder and click "Stats" on that left panel.
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252 Points
Elyzabeth, you're awesome. But, sent a screenshot email. I'm not seeing a stats panel. Thank you, so much for your help, and yes you're awesome!
Elyzabeth , Official Rep
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48,416 Points
Hmm, is it possible you were just in Websites Manager in your account and not the builder? You have to actually log into the builder for your website, and look on the menu on the left:
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252 Points
YOU are amazing! I bow to your awesomness.
Elyzabeth , Official Rep
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48,416 Points
Ha! Well, you are too kind. I'm happy to help!
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252 Points
You've been amazing! I genuinely and greatly respect and appreciate your expertise and help.
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252 Points
When I clicked on View Stats it came up that there was a problem with the site's security certificate.
Elyzabeth , Official Rep
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48,416 Points
Hello,
If you scroll up to the post that you commented on, you'll see the information regarding this issue as well as instructions to view your stats
If you scroll up to the post that you commented on, you'll see the information regarding this issue as well as instructions to view your stats
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252 Points
I did that but the stat tracker did not come up. This is the screen I received:
Login Web Analytics ViewerPartner ID :
User :
Password :
Display password (clear text)
Submit
Login Web Analytics ViewerPartner ID :
User :
Password :
Display password (clear text)
Submit
Elyzabeth , Official Rep
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48,416 Points
You need to only make the 2 changes I mentioned. The screen you are mentioning shows up if you've deleted the information in the URL pertaining to your site or if you just copied and pasted the example URL into an address bar. Neither of those options will work. Click View Stats and make the changes in the address bar
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252 Points
I didn't copy and paste it, but you're right, I made the changes and then deleted everything after the question mark so it would look like your example. When I left everything after the question mark, my stats came up. Thank you!
Elyzabeth , Official Rep
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48,416 Points
Perfect, I'm glad that worked for you!
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210 Points
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510 Points
My site is also not secure.
Elyzabeth , Official Rep
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48,416 Points
Hello,
If you are referring to your sites actually not being secure (using HTTPS), then you'll need to follow these instructions to resolve this issue:
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
If you are referring to the error you get when you click "View Stats", please scroll up to the post you commented under to see more information and instructions
If you are referring to your sites actually not being secure (using HTTPS), then you'll need to follow these instructions to resolve this issue:
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
If you are referring to the error you get when you click "View Stats", please scroll up to the post you commented under to see more information and instructions
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154 Points
This reply was created from a merged topic originally titled ERROR CODE - DLG_FLAGS_SEC_SEC_CERT_CN_INVALID.
When in Sitebuilder, it says I have had no visits in the last 7 days, which I know is incorrect. When I click on View Site Stats - Msg is This Site in not Secure - Host name in the webiste security certificate differs from the website I am trying to visit - ERROR CODE - DLG_ FLAGS_SEC_CERT_CN_INVALID. Is this something NEW? or is it related to your posted issues you're dealing with ???
When in Sitebuilder, it says I have had no visits in the last 7 days, which I know is incorrect. When I click on View Site Stats - Msg is This Site in not Secure - Host name in the webiste security certificate differs from the website I am trying to visit - ERROR CODE - DLG_ FLAGS_SEC_CERT_CN_INVALID. Is this something NEW? or is it related to your posted issues you're dealing with ???
Elyzabeth , Official Rep
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48,416 Points
Hello,
Here is the information about this issue and the workaround we have available
Here is the information about this issue and the workaround we have available
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196 Points
I get this same message, There is no way around it and no way I can scroll to the top of the page to see any instructions to work around it
Elyzabeth , Official Rep
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48,416 Points
Hello,
Just so I can understand the issue, what is preventing you from seeing the instructions? Since you are commenting here, you are on the post. You would've had to scroll past the instructions to get to the comments. What device are you using to view this?
Just so I can understand the issue, what is preventing you from seeing the instructions? Since you are commenting here, you are on the post. You would've had to scroll past the instructions to get to the comments. What device are you using to view this?
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196 Points
Elyzabeth, I found the instructions. did like it said changed the first V to a t. and add v8 after the .net it says This site can not be reached. What did i do wrong?
Elyzabeth , Official Rep
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48,416 Points
Just to make sure, did you make sure to add the additional "/" as well?
Also, please make sure you didn't delete the rest of the information in the address bar
Also, please make sure you didn't delete the rest of the information in the address bar
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196 Points
Elyzabeth, i added the additional / it says this site can not be reached.
https://t8.prnx.netv8//VisitsPerDay.asp? of course there is more, but this is what i've changed. the first V to a T then add v8 behind the .net with the extra / still telling me that this site can not be reached
https://t8.prnx.netv8//VisitsPerDay.asp? of course there is more, but this is what i've changed. the first V to a T then add v8 behind the .net with the extra / still telling me that this site can not be reached
Elyzabeth , Official Rep
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48,416 Points
If you'll see in the example I gave you in this post, there are not two "/" together, but on either side of the "v8"
It should read .net/v8/
It should read .net/v8/
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184 Points
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828 Points
Stats still broke...have to look at my calender week 6 or 6/7 I believe??? Any Progress???
Elyzabeth , Official Rep
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48,416 Points
I definitely understand your concern, we will provide an update when we have one. In the meantime, you can still view your stats by following the instructions above. The stat tracker is not broken, the button for it is just not bring you to the correct URL. The instructions above show you how to edit that URL
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232 Points
I have tried to use your "fix" without success. Iam not allowed to enter. Can I use a different statistics program for my sites. I would rather not use Google Analytics.
Elyzabeth , Official Rep
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48,416 Points
You can use a different stats program.
If you would like to use this stat tracker, please send me a screenshot of the URL you are fixing and we'll see if we can troubleshoot why it isn't working.
If you would like to use this stat tracker, please send me a screenshot of the URL you are fixing and we'll see if we can troubleshoot why it isn't working.
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154 Points
Has this been fixed yet. I am still unable to access my stats info and continues to stay this site is not secure.
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110 Points
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1,922 Points
I am unable to change this URL as Elizabeth suggests. t is not in a form to edit. Can you explain further?
Elyzabeth , Official Rep
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48,416 Points
I'm sorry, what do you mean "t is not in a form to edit"? You just need to delete the first v in the URL and change it to t. Then, add v8/ after .net/
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530 Points
is there an ETA on when this will be fixed? It's been over a month..
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510 Points
The instructions for making my website secure are too convoluted for me. I am not IT savvy. Will this be fixed by Homestead???? Please assist. Thank you
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828 Points
A month...TRY 7-8 WEEKS!!!!!
Elyzabeth , Official Rep
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48,416 Points
Alice, if you are having trouble with the instructions, you can certainly call to have someone walk you through it. 1-800-710-1998.
There is not an expected resolution time, but they are getting this changed as soon as possible. In the meantime, you can still see your stats using the instructions above.
There is not an expected resolution time, but they are getting this changed as soon as possible. In the meantime, you can still see your stats using the instructions above.
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510 Points
Hi Elizabeth, I have been trying to call Homestead to assist but they are closed when I can call. I work days and commute 3 hours during the week.
I have 2 websites that are showing not secure. When I tried to work with Cloudflare, they want a fee for more than 1 website.
I don’t feel that this is right.
Please assist
Thank you
I have 2 websites that are showing not secure. When I tried to work with Cloudflare, they want a fee for more than 1 website.
I don’t feel that this is right.
Please assist
Thank you
Elyzabeth , Official Rep
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48,416 Points
Hello,
If you are able to call right now, we are open and don't have any hold time. It should not charge you for multiple sites. You just have to make sure you're choosing the free option.
If you are able to call right now, we are open and don't have any hold time. It should not charge you for multiple sites. You just have to make sure you're choosing the free option.
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510 Points
Hello, I do not have access to a computer now. Only a cellphone
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510 Points
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2,756 Points
Hi,
I read the posts today where it said that this problem has been solved, but my site stats have been frozen since 5:00 a.m. (10 hours ago).
Just checking to see if the problem is still ongoing or if there's something wrong on my end. Thanks.
I read the posts today where it said that this problem has been solved, but my site stats have been frozen since 5:00 a.m. (10 hours ago).
Just checking to see if the problem is still ongoing or if there's something wrong on my end. Thanks.
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224 Points
Mine is frozen too!
Very frustrating...
Very frustrating...
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224 Points
Is anyone else having this problem?
I called earlier today to report the problem.
My concern was not taken seriously. They said that visits to your site could take awhile to show up on statistics. I told them that it never takes this long and I suggested that there may be a problem with their "fix". I got no help or answers from the girl that I spoke with.
Can someone from Homestead please respond??
I called earlier today to report the problem.
My concern was not taken seriously. They said that visits to your site could take awhile to show up on statistics. I told them that it never takes this long and I suggested that there may be a problem with their "fix". I got no help or answers from the girl that I spoke with.
Can someone from Homestead please respond??
Elyzabeth , Official Rep
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48,416 Points
Hello,
We resolved the issue where the "View Stats" button wasn't redirecting to the proper URL and https visits weren't tracking. With those updates, it seems that there is an issue with the stats on non-secure sites.
If you follow the process to secure your domains through Cloudflare, your stats would start functioning:
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
We will continue to troubleshoot this on our end.
We resolved the issue where the "View Stats" button wasn't redirecting to the proper URL and https visits weren't tracking. With those updates, it seems that there is an issue with the stats on non-secure sites.
If you follow the process to secure your domains through Cloudflare, your stats would start functioning:
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
We will continue to troubleshoot this on our end.
(Edited)
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2,756 Points
Thanks for your reply, Elyzabeth.
I've got my fingers crossed. :-)
I've got my fingers crossed. :-)
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182 Points
My stats have not updated correctly the last 3 days, it appears to me that there is still an issue...my visitor numbers are way to low, not reflective of my previous history.
Elyzabeth , Official Rep
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48,416 Points
Hello,
We resolved the issue where the "View Stats" button wasn't redirecting to the proper URL and https visits weren't tracking. With those updates, it seems that there is an issue with the stats on non-secure sites.
If you follow the process to secure your domains through Cloudflare, your stats would start functioning:
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
We will continue to troubleshoot this on our end.
We resolved the issue where the "View Stats" button wasn't redirecting to the proper URL and https visits weren't tracking. With those updates, it seems that there is an issue with the stats on non-secure sites.
If you follow the process to secure your domains through Cloudflare, your stats would start functioning:
https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https
We will continue to troubleshoot this on our end.
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530 Points
The issue isn't completely solved. The numbers for my sites are mostly at zero which I know is completely wrong. Please look into this
Elyzabeth , Official Rep
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48,416 Points
If you will look at my comment that you responded to, you'll see I did mention that in resolving the previous issue, the stats for people with non-secure sites stopped working and we are looking into this. For a quicker resolution, you can follow the instructions above to secure your site
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684 Points
I have followed your suggestion for a temporary fix of changing the v to a t and adding the v8/ but, that is already there and it still doesn't work. What I get now is:
This is what the link looks like. As you can see it already contains the changes you recommend:
https://t8.prnx.net/v8/VisitsPerDay.asp?Graph=StackedColumn3D&pn=8&user=1757912264&pw=hs...
I am with everyone else on this issue; it is frustrating, non-professional has been unresolved for too long....it needs to be fixed!
Microsoft VBScript runtime error '800a000d'
Type mismatch: 'CDate'
/v8/handle_params.asp, line 311
This is what the link looks like. As you can see it already contains the changes you recommend:
https://t8.prnx.net/v8/VisitsPerDay.asp?Graph=StackedColumn3D&pn=8&user=1757912264&pw=hs...
I am with everyone else on this issue; it is frustrating, non-professional has been unresolved for too long....it needs to be fixed!
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684 Points
Also, I tried doing the Cloudflare thing and found it complicated. So much so I couldn't complete the instructions.
Elyzabeth , Official Rep
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48,416 Points
Hello,
The workaround of making changes in the URL for the original issue is no longer needed.
If you are having trouble securing your site through Cloudflare, you can definitely give us a call and one of our web advisors can help walk you through this process.
1-800-710-1998
The workaround of making changes in the URL for the original issue is no longer needed.
If you are having trouble securing your site through Cloudflare, you can definitely give us a call and one of our web advisors can help walk you through this process.
1-800-710-1998
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224 Points
I secured my site through cloudflare a couple weeks ago.
The stats started working fine.
Now, since last night they are not working again!
Can someone please tell me what is going on?
The stats started working fine.
Now, since last night they are not working again!
Can someone please tell me what is going on?
