Sitebuilder Plus. Payment forms not displaying

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  • Announcement
  • Updated 7 months ago
Archived and Closed

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There is an issue with the payment form element not loading on the published version of a couple of Sitebuilder plus sites. Our engineers are currently working on a resolution, thank you for your patience and understanding while we get this resolved. 
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Michelle C, Employee

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Posted 7 months ago

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Kirk Russell

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We've been trying to update our cc info, and getting rejected, but you keep sending the your late email...what now??
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Michelle C, Employee

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Hello,

I apologize, if you are receiving an error when attempting to update your card I would recommend first checking with your bank to make sure the charge is authorized. If you are still being rejected after checking with your bank please call into support 1800-710-1998 and an agent can attempt to update the card on our end. 

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