Sitebuilder Plus media players have been updated to HTML5

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  • Announcement
  • Updated 3 years ago
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We have updated the media players in Sitebuilder Plus to be based in HTML. This change will enable an easier experience for both you and your customer. The same features will be available as previously, but they should now work uniformly in all browsers, desktop and mobile. Also, there will no longer be a need for your visitors to have a browser plug in installed.

You may notice that the player looks a little different in various browsers. This is normal and will not affect functionality.

Supported formats will be:

Audio: ogg, wav, mp3, mp4, aac

Video: ogv, webm, mp4

Important Note: The old players will remain on your site and will work as they have been. If you want to take advantage of the new players, then you will need to remove the old element and add it back as a new media file.
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Homestead FAQ, Employee

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Posted 4 years ago

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mike2301

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This reply was created from a merged topic originally titled problems with website audio running in Chrome.

Audio files play automatically when the website is opened in Chrome ( do not have the problem in Internet Explorer) . All the audio files will play simultaneously even though they are suppose to play only when clicked on. I have brought this issue to Support but no resolution after months of waiting.
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William S

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Hello,

We have just updated the audio players to HTML5 players. They can be added from the same location, and they will fix this issue.
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Mike

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This is good news. Looking forward to trying it out!
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James Gary Grant

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This reply was created from a merged topic originally titled MUSIC.

PUBLISHED MUSIC WILL NOT PLAY!
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William S

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Hello,

Have you tried adding the new HTML 5 audio players? You can find them in SiteBuilder Plus, under the YouTube Video as Audio Player.
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Bonnita3846

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Does anyone know if there is an update to sitebuilder to work in W10. My comp just updated, and now my sitebuilder won't work.
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William S

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Yes, you can fix SiteBuilder Desktop by following the official reply to the article below.

https://community.homestead.com/homestead/topics/windows-10-and-sitebuilder-desktop
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Peter9793

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This reply was created from a merged topic originally titled Chrome causes all audio files to play simultaneously..

All audio files open and play at once when any of my webpages are selected using Chrome. As many as 5 audio files play at the same time. It sounds incredibly bad and it makes me look bad. Safari and Firefox work correctly. how do I fix this?
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Drew N, Alum

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This is a known issue and to resolve it, you will need to delete the current element and add the file back to the page. Make sure they are in one of the supported formats listed at the top of this page.
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justlydia18004

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This reply was created from a merged topic originally titled How can I get the sound player to stop playing automatically.

When i click on the preview, all of the sound players play automatically, while at the same time hiding the sound player. This happens even though I left the PLAY AUTOMATICALLY and HIDE SOUND PLAYER boxes blank.
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Drew N, Alum

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This is a known issue and to resolve it, you will need to delete the
current element and add the file back to the page. Make sure they are in
one of the supported formats listed at the top of this page.
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Mike F., Alum

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This reply was created from a merged topic originally titled What video and audio file types will SiteBuilder accept?.

SiteBuilder will accept the following media files:

Video:


Audio:
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Richard8458

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I am using the new video player, there are no old ones on my site.  The video is an mp4 format, which is supported according to this post.  I have two videos on this page.  They both start playing automatically when the page is opened.  They shouldn't play unless clicked.  Can't have two videos playing at once.
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Luke5207

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Our  video player is not accepting my videos. error html5 required. They are mp4 files. How do I get this fixed. Is there an update I am missing.
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Drew N, Alum

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How are you adding the video? You should go to Insert and hover the mouse over YouTube and add the video player. Sitebuilder Plus is HTML5.
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Luke5207

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We tried that and it still is not accepting. Also used Handbrake and that did not work. Any ideas is appreciated. I had no problems until the change.
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Drew N, Alum

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Can you use file manager to upload the mp4? Then I can take a look at what is happening.
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Luke5207

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File Manager rejects with error message.
html5 required. My file is an mp4  Working on the issue.
If you have any ideas like to review them.
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Drew N, Alum

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Can you try to email the file to me? hscommunitysupport@endurance.com. This is an unmonitored email, so please tell me that you have sent it so I can go look. How large is the file?
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matth3356

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Uploaded a video to our website and it works great on google chrome, Internet Explorer however, just shows a black field with invalid source. How do I resolve?
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Drew N, Alum

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It looks like Webm format is not directly supported by IE. I didn't know that. It is always best to make everything mp4. I don't know anything that doesn't support mp4
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matth3356

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I tried an MP4 version and I receive this popup message:
Sitebuilder.homestead.com says: Only HTML5 media files are allowed.
Any ideas about what I'm doing wrong?
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Drew N, Alum

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Make sure you use the media player, by clicking Insert, then hover your mouse over Youtube. Do not go to More.
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matth3356

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I have confirmed that I am using the media player (Not youtube or Audio Player). Still no luck.
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matth3356

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Downloading a converter and re-saving the original MOV file to MP4 format. Will try with a fresh file.
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matth3356

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No luck.
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Drew N, Alum

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Ok. Let us know if that does it
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Drew N, Alum

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Have you uploaded the video? Use the import button in the file manager. I'll take a look, but you need to upload it first
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matth3356

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The video in question is up on our site. pmdiwa.net It works on Google Chrome, but not on IE. I took down the MP4 video as it was just blank screen with audio. Do you want me to put it back up?
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Drew N, Alum

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No, but what is the name of the mp4 and which page is it on now?
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matth3356

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The video is on the Industrial Vacuum solutions page, It's the HTML5 file. The MP4 has been taken down as it did not work.
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matth3356

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I'll try posting the MP4 again, one moment.
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Drew N, Alum

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I downloaded the mp4 and it won't play off my computer either, so I think the problem is in the conversion from webm to mp4. Can you play the mp4 on your computer?
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matth3356

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Yes, it plays on my computer just fine.
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matth3356

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I'll play with the file some more. Thanks for your help here!
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Drew N, Alum

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I converted the webm using an online converter and it gave me  good file. I am uploading it now. It will take a few minutes
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Luke5207

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What converter did you use? I had the same problems.
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matth3356

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I was using a program called Adapter from Microplant. I found the software while searching for a way to convert .Mov files to .MP4. Did you try posting a MPEG5 file? It's just strange that it'll work on Google Chrome but not on IE. @Drew, I'll try your converter... maybe that'll help. 
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Drew N, Alum

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I already uploaded the mp4 to the root folder for you.
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matth3356

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I'm sorry, where can I access the root folder?
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Drew N, Alum

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It is the list of files that display when you add a media player to the site. Where your pages reside. You can also see it in the file manager.

You should see it as img_2244.mp4
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matth3356

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Thanks!
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Drew N, Alum

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You're welcome
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matth3356

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Same issue as before unfortunately. Video screen is blank but the play bar runs and you can hear audio... I also see a img_2244.webm file, is that the original?
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Drew N, Alum

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Yes, that is the original. Please leave the files there and I will do some more testing to see if I can figure it out.
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matth3356

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Do you want me to re-post the MP4? I can leave it up overnight if that helps.
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Drew N, Alum

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You don't have to. I can do what I need to do.
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matth3356

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I put it up and turned off auto-play. Thank you again for all of your help with this. If you are ever in the Seattle area I owe ya coffee. 
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Drew N, Alum

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Ok. It seems to be working now. I noticed that for a 23 second video it was huge at 16mb. I used the same converter, but placed some additional parameters to fit the web better. I set the bitrate at 1000kbs, the frame rate at 30fps and the audio to 96kbs. This resulted in only a 3mb file and standard settings the web can interpret easily. I am not sure what you had it set for before, but it must have been extremely high quality. Take a look and see if you notice a big difference.
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matth3356

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You sir, are my hero! Thank you so much for the help with this. The video was taken on an iphone at standard settings. I guess I'll need to turn these settings down if I take more. I'm saving the link for your file converter, with that and your instructions, I shouldn't have this issue again.
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Drew N, Alum

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You're welcome. Happy to help!

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