Sitebuilder Issues 10/14/2015 UPDATE

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  • Announcement
  • Updated 4 years ago
  • (Edited)
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UPDATE 10/16/2015: It appears that most of the server related issues have been resolved and are cleared up. We are still monitoring to make sure nothing else causes more disruption. The website files do need to be resynchronized with the server, so choosing Local File would be ideal to bypass this. Once you have clicked and selected for all of the files on your website, click your website name at the top right corner, click File Manager, and click the Refresh button found towards the top.
We understand smaller websites are easier to get through this if you are asked to choose either Local or Published copy, but if you do have a large website and are having issues getting beyond this screen please continue to post them here with your domain name. Thank you everyone for your diligent patience.


UPDATE 10/15/2015: Into the night we did experience more server related issues that was causing the issues to start happening again. It does seem right now that a lot of these problems are clearing up again, but our staff is monitoring closely. While this is going on, we are asking if you still having issues with Sitebuilder to post the issues here so we can make sure we are not missing anything.


UPDATE 10/14/2015:
At this moment, it does appear that most of the issues with loading Sitebuilder Plus have cleared up. This includes broken images that were displayed inside, any server errors, or even loading Sitebuilder Plus.

If the Sitebuilder asks you to load the local or published copy, selecting Local copy would be ideal unless you specifically wish to load what is currently published.

If you run into any other problems, please post them here so we can take a look and make sure all issues are in fact cleared up.

Again, we extremely appreciate everyone's patience through this.
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Todd H, Social Media Specialist

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Posted 4 years ago

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Joyce7442

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This reply was created from a merged topic originally titled It's happening all over again!! With today"s technology? When can we sign on wi....

It's happening all over again!! This is not acceptable with today's technology! When will we be able to sign on without holding our breathe to see if we can update our site??? ANYONE out there in HOMESTEAD????
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Emil0819

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This reply was created from a merged topic originally titled how do I deal with 500 internal server error.

can't access site - 500 internal server error
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Patsy3348

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This reply was created from a merged topic originally titled web site problem.

I have been trying to update my website for the past 3 days.. It says my published files and local files are not the same... 
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Mary0182

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This reply was created from a merged topic originally titled This is day 5. This is costing my company lost revenue. When will you do wh....

This is day 5 and I still cannot get a n my sie! This is costing my company lost revenue. When will you do what you have told us you would do? Please help!
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Matt

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This reply was created from a merged topic originally titled HELP!!!! The sitebuilder is NOT working again right now!.

HELP!!!! The sitebuilder is NOT working again right now! I had to totally reload each piece into the site and now it has frozen up. I need to update my site IMMEDIATELY with some critical information for our patrons. WHAT IS HAPPENING NOW???
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Jodi4359

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This reply was created from a merged topic originally titled I cant edit my website. It doesnt do anything when i hit local . I deleted histor....

I can not edit my web site. it said the local and publish versions are different. It doesnt do anything when i hit keep local  or download published copy. I have been waiting for days while you fix it. I have deleted my history and cookies. I see some people are getting back on but i cant.
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Rebecca1996

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This reply was created from a merged topic originally titled 500 - Internal server error. There is a problem with the resource you are looking....

I can not edit my site get an internal server error
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Danny or Bambi9030

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This reply was created from a merged topic originally titled Why do I need to syncronize all of my photos before I can edit my site?.

I am unable to edit my site. I keep having to Syncronize all my photos. how come.I have had this site for some time, and I have a lot of photos
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cameronsbrown9591

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This reply was created from a merged topic originally titled Sitebuilder still inaccessible!.

JUST GOT BACK ON, THANK YOU . . . It has not been possible to access Sitebuilder for the better part of a week. Your statement to the right aside, it remains inaccessible today, 10/17/15. Is there a solution to this problem, and if so, when might I be expected to access Sitebuilder for changes to my site?
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naba0723

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This reply was created from a merged topic originally titled is there anyway I can speak with a technician about a problem I have with my web ....

when I press edit a sign comes on: "DOWNLOAD OUBLISHED COPY" OR "KEEP LOCAL" AND I CAN'T GET IT OFF
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Chuck7843

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This reply was created from a merged topic originally titled Continue to have issues with sitebuilder.

Homestead support personnel, you need to take this issue seriously.  While my site smyrnaoptimist.org does not generate millions of dollars and is not as critical as many other websites mentioned in these posts I need to make updates like everyone else and if you cannot get this issue resolved ASAP I will be forced to look for alternatives to host my site.  PLEASE fix the problem!
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Mary0182

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I so agree with you. We need reliability!
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Claude9515

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http://gsbar.net  also http://1clickresults.com    Extra large site

Going fine for the last few days
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Jeff1172

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It's not working again.
Asking me to keep published copy or local copy.

I'm not going to waste my time clicking through over 500 pictures.

This is getting very ridiculous, it's been about a week since we've had problems with your service.
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Drew N, Alum

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Jeff1172,

Log out of Homestead and clear the browser history. Then log in an try again. Try to make all the edits you can. Some people are seeing this error recur after publishing. Let us know if that is the case.
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Health Care9421

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Just did all you recommended and after 3 weeks still cannot get sitebuilder plus to download - either published or local copies. We cannot edit our website www.hcfat.org. We will have to terminate our use of intuit website hosting if this is not corrected ASAP. Why has this not been fixed after many weeks of problems?
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Drew N, Alum

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Health Care9421, we are sorry, some accounts are proving difficult. You should be able to get in now without the sync. Let us know if that is not the case.
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Jeff1172

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(Edited)
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Patricia6295

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Hi Drew, It's not clear that you've seen this that I added yesterday to our last conversation, so am trying again.

I just tried to get into my account for the first time after your previous response and had the same  message that files need to be synced. Any end in sight for this problem?

Thanks.  www.pmheimerl.com
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Drew N, Alum

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Patricia6295, I am sorry. Do you need me to try to fix it again? It may work once and then revert, but if so, I'll tag the account. Engineers are working, but I won't expect to hear from them until Monday, even if they fix it over the weekend permanently.
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Patricia6295

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Yes, please. I never got in after your last fix, so maybe I waited too long? Thanks.
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Drew N, Alum

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Ok. Try again anytime
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Patricia6295

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Hi Drew, I got in okay yesterday and was able to do some editing, although the page spontaneously reloaded a couple of times. Still seemed to hold the changes. Today it's telling me synchronize all my files again. I really really hope this gets permanently fixed soon! Please fix it again for me: www.pmheimerl.com
Thanks!
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Drew N, Alum

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Patricia6295, A fix was placed last night, but might require one more sync. I have cleared it, so you should not see it again. If you do, please let us know here and we'll look again.
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Jane3939

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Week three and I still have to click through 1000+ files to edit my site.
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Drew N, Alum

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If you log out of the account, I can clear it from this side and it will bypass the message most times. At this time, it may come back though. We are still looking at why some accounts persist.
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Rebecca1996

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I've logged out. Heads up today and Friday are my days to update. Don't want this problem Friday.
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Jane3939

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I'm logged out
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Drew N, Alum

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Rebecca1996,

I have cleared it. I do apologize but until we track down the issue with some accounts, I can't tell you when it will stop. We don't want to see the issue any more either, so we are looking at it
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Drew N, Alum

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Jane3939

Clear your browser and try again please.
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Joyce7442

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Just did it still getting Local or Published


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Drew N, Alum

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Joyce7442,

That may be that I published. I meant check the live site for the ad.
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Joyce7442

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Yes it is there.  Thank so much. 

Joyce, over and out!!

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John0701

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I just tried to edit our site and the Local and Published message is happening again. Had been working fine for a week until today. In fact, it worked fine this morning when I got on.
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Drew N, Alum

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Log out. I'll clear it again and report it to the engineers. We'll see what they say about it. I'll let you know when you can log in again
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John0701

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Sounds good. Thank you. If you'll please be sure not to choose the Local version. One of my pages (Comments) has too much text on it and it's all messed up, so only the published version can be used. Thanks!
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Drew N, Alum

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Ok. Give it a try and tell us if you have the issue again.
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John0701

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I'm in with no problems now. Thank you!!!
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Drew N, Alum

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We are closing this update as there is a newer one that can be found at the link below.

https://community.homestead.com/homestead/topics/sync-files-message-in-sitebuilder-10-26-2015-6-15pm...

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