Sitebuilder Issues 10/14/2015 UPDATE

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  • Updated 4 years ago
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UPDATE 10/16/2015: It appears that most of the server related issues have been resolved and are cleared up. We are still monitoring to make sure nothing else causes more disruption. The website files do need to be resynchronized with the server, so choosing Local File would be ideal to bypass this. Once you have clicked and selected for all of the files on your website, click your website name at the top right corner, click File Manager, and click the Refresh button found towards the top.
We understand smaller websites are easier to get through this if you are asked to choose either Local or Published copy, but if you do have a large website and are having issues getting beyond this screen please continue to post them here with your domain name. Thank you everyone for your diligent patience.


UPDATE 10/15/2015: Into the night we did experience more server related issues that was causing the issues to start happening again. It does seem right now that a lot of these problems are clearing up again, but our staff is monitoring closely. While this is going on, we are asking if you still having issues with Sitebuilder to post the issues here so we can make sure we are not missing anything.


UPDATE 10/14/2015:
At this moment, it does appear that most of the issues with loading Sitebuilder Plus have cleared up. This includes broken images that were displayed inside, any server errors, or even loading Sitebuilder Plus.

If the Sitebuilder asks you to load the local or published copy, selecting Local copy would be ideal unless you specifically wish to load what is currently published.

If you run into any other problems, please post them here so we can take a look and make sure all issues are in fact cleared up.

Again, we extremely appreciate everyone's patience through this.
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Todd H, Social Media Specialist

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Posted 4 years ago

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Todd H, Social Media Specialist

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This reply was created from a merged topic originally titled Sitebuilder Plus Issues 10/13/2015.

UPDATE 10/14/2015: At this time we are still aware and working to have most of the Sitebuilder Plus issues resolved. When loading into Sitebuilder, it is important to know you will be prompted to choose Local or Published copy. Choosing local copy will load any recent changes you have made with the site, and choosing Published copy will load what is currently published. 

Unfortunately, you will be prompted to load every file with the website with either these options. Once you are in the Sitebuilder, you should be able to start making edits and are able to publish changes. However, we are still investigating the issue with Sitebuilder Plus loading broken images. Despite the images not loading in Sitebuilder Plus, published changes will display the picture as intended. If you do encounter a server error, please wait a few minutes and try again.

Our developers are still working diligently to have these issues resolved, and again, do appreciate your patience.

10/13/2015
We are currently in the process of implementing an update with Homestead. During this period, you may experience issues with Sitebuilder. As we are aware of these issues, we do ask and thank you for your patience during this time.
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Lisa007

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Tabs as in pages? Usually just the index page.
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David9661

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What voodoo do I need to prevent this blight?
After your reply stating you could access my site, I can get there with no problem.
Please advise what foot to hop on and which ear I should pull to make sure I can get access to my site without jumping through 13,040 files?
At this moment, all is well. I pray it lasts.
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Todd H, Social Media Specialist

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We've noticed that choosing the local files will get it through, and despite how redundant it has been, it's cleared things up with the server making sure it is choosing the right files. I have a macro built that helps me click this a million plus times.
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Todd H, Social Media Specialist

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Lisa007, can you check out this article about the J#, it may help but definitely let us know..

https://community.homestead.com/homestead/topics/windows-10-and-sitebuilder-desktop
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Lisa007

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Thanks, Todd. I did see that but we had already bought the PC with Windows 10. Our previous (12 year old with Vista!) crashed on us so we bought the new one. I hope you can figure out my issue because I can't see having to wait 14 minutes just for the program to open every time I need to update my site.
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Aaron2527

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Funny - the synchronization of EACH page and picture is still there - just like it was this afternoon, this morning, last night, yesterday afternoon....So what were "most of the issues" cleared up?...I haven't noticed a thing!
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Char342

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Hi Todd, www.ua342.org I am getting the synchronizing message and have tried to click through, there is too much for this to be a realistic resolve. HELP! Thanks.
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Char342

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Hi Todd, www.ua342.org I am getting the synchronizing message and have tried to click through, there is too much for this to be a realistic resolve. HELP! Thanks.
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Drew N, Alum

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Jamie5406, Clear your browsing history, then log in and try it now
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Claude9515

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Drew N,  http://1clickresult.com  Working just fine. Thanks
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Drew N, Alum

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Great
NO ITS NOT.  I just went to go in and I'm getting the asking to approve every photo again. You've got to be kidding.
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Todd H, Social Media Specialist

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I was able to load the Sitebuilder for oceanmuseum.org. It took a few moments, and the pages may take some extra time to load, but it does seem to be working as intended.
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Jane7551

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Can you fix mine? This is taking too much of my time!

Todd:


The fix worked.  But when I logged out and back in, It started asking to approve each photo again.  Whatever you did, it is only a temporary fix.  If you log out (actually I completely closed my IE) and back in the same problem returns.

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Harmar7425

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Site Builder is currently telling me I have two different versions, one local and one published. I don't even have my site published yet. I cant access my site at all through Site Builder. It won't respond no matter which one I tell it I want to use.
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Harmar7425

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Thanks! Got it. I don't have much built into my site yet...so it only took me a few presses of the button. Good Luck to you Township of Ocean NJ from Township of Harmar PA.
I am having the same problem.  But when I selected local I get an error message:  500 internal server error "there is a problem with the resource you are looking for and it can not be displayed".  
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Drew N, Alum

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Can you please log out of Homestead and clear the browser history. Then log in and try again. It loaded for me with no issues. Let us know if you still have an issue
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Mary0182

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How do I clear the browser history. This is day 5. Very disappointed with Homestead!!
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Drew N, Alum

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Do a Google search for "clear browser history (browser name)" for instructions for your favorite browser.
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Jane7551

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What is this synchronized file and how do I get out of it and to my website?
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Todd H, Social Media Specialist

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This is Sitebuilder syncing the files, you may choose either Local or Published copies. The local will load the files that were last left off in Sitebuilder, and choosing published will pull the files from the published website in case they may be slightly different.
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Jennifer2210

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Every time you log in it asks you to choose "Local" or "Published". I have been a customer for 15 years and have hundreds and hundreds of pages/files/jpegs. I can't be expected to keep doing this. And you can't even pres "enter" to choose - you have to click with a mouse only! Ridiculously backward technology. Every time I log in I get the same thing. You must get rid of this error, not expect us all to work around it.
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Drew N, Alum

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Unfortunately, You will need to click on each file one time, then it should go back to normal. We are very sorry for the inconvenience.
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David9661

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13,000 clicks???????????????
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Drew N, Alum

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Each file needs to be synced. We are sorry for the inconvenience.
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Gary L. Edelson

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Another thing is, if you need to stop because something else comes up, you have to restart from file 1
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Drew N, Alum

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Unfortunately, that is correct
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E Douglas6374

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This reply was created from a merged topic originally titled You're not letting me edit my site. "synchronized files"? WTF?.

a box shows up asking for "published" or "local" and will not respond no matter what I do.
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Todd H, Social Media Specialist

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Are you still stuck in this screen? If you are, what is the website you are trying to load?
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Phyllis1647

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This reply was created from a merged topic originally titled Nothing is fixed!!!!!!!!!!!.

Nothing is fixed!!!!!!!!!!!  When I go into edit my site this is what I get and it wants you to click on every file, picture etc. WHEN WILL THIS BE FIXED?
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Todd H, Social Media Specialist

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I'm sorry Phyllis, I know some errors starting to happen again earlier, are you still seeing these issues?
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Phyllis1647

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I am still not able to get on it keeps saying
Synchronize File  The local and published versions of this file are different. Both files have changed.
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FCDEFELICE1979

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This reply was created from a merged topic originally titled where are my photographs?.

Haven't been to the Website Manager in a few months. Not able to see most of my photographs; just boxes with "X" where they were located... what happened?
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Todd H, Social Media Specialist

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Hello FCDEFELICE1979,
This was an early issue with the Sitebuilder problem, but should be resolved. Are you able to load and work on your site without any of these problems?

Yeah, that only works if you have like 20 pictures on your site.  If you have any serious number of pictures, forget about it.  The site times out long before you get to the end 

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Bernard8974

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This reply was created from a merged topic originally titled I am unable to Edit my websites for 3 days. I was told that the problem will be f....

This is the third day I am trying to Edit my websites. Yesterday, when I called I was told that it does not take more than a few hours to fix the problem. Why don't you level with your clients and tell the truth?
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Todd H, Social Media Specialist

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Hello Bernard8974,
Can I have you try to load into your Sitebuilder at this time for me? It does seem most of these issues are cleared up, we just have to ensure the files are synced correctly to load properly.
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Mary0182

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This reply was created from a merged topic originally titled When will the server problem be fixed this is the 3rd day I cannot work on my sit....

I cannot get on my site and if I do I cannot save or publish!   Help I need to get work  done!!!
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Todd H, Social Media Specialist

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Are you still seeing this same issue?
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Becky2075

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This reply was created from a merged topic originally titled Site Builder keeps shutting down in the MIDDLE of my changes!.

Site Builder keeps shutting down in the MIDDLE of my changes! I have customers complaining about seeing things on our website that are no longer available & not knowing that we carry certain items. Well, that's because I CAN'T UPDATE THE SITE!!!! This, in addition to our email sessions logging out almost as soon as you log in, is getting to be a little bit more than ridiculous!
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Todd H, Social Media Specialist

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Becky2075,
Are you still having any problems loading and making changes in Sitebuilder at this moment? If you are, what is the site so I can take a look.
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Becky2075

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I was able to log in & work for just a few minutes, but then the site shut down again in the middle of my work. This time, I had to use the ol' standby of Ctrl/Alt/Delete to get out of it.

Our site is soonersteelinc.com
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Todd H, Social Media Specialist

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While issues are clearing up, we still have a lot of traffic loading into the Sitebuilder. I was able to load the Sitebuilder and refreshed files. Try clearing out your cache and cookies, and possibly restarting your computer and let us know if you are still having problems.
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Debra0338

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This reply was created from a merged topic originally titled Will Homestead compensate us for this mess up?.

I still am unable to edit my site or even get in.  This is day 3.
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Todd H, Social Media Specialist

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Hi Debra0338,
I see you spoke with one of our agents, were you able to get into your Sitebuilder?
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Robert9563

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This reply was created from a merged topic originally titled None of my pictures and some of my content is not showing up to allow me to edit.....

I just logged on to edit my site and some of my pictures and content are missing??? What is going on?
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Todd H, Social Media Specialist

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There was a known issue with the Sitebuilder not displaying the images, but publishing should still be fine. Are you still seeing this issue?
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Joanna9249

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This reply was created from a merged topic originally titled I am having problems editting my site..

I am having problems editting my site. None of the edits that I have made over the past month have been saved. and I am now ready to publish my editted site and it isnt working
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Todd H, Social Media Specialist

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Hello Joanna9249,
There were some issues with Sitebuilder the last few days but does seem to be clearing up..are you still experiencing any of these problems?
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Richard1482

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This reply was created from a merged topic originally titled Synchronisation of files issue.

Still can't access to amend my site. Sooooooo frustrating. They say the issues are sorted...well, not at this end. HELP!
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Richard1482

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Still no change. I keep getting that annoying sync box. My site http://oliffcollection.homestead.com/OLIFFCOLLECTION.html
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Todd H, Social Media Specialist

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Hello Richard1482,
Were you able to get into your Sitebuilder?
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Aaron2527

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This reply was created from a merged topic originally titled SO I wake up this morning, turn on Sitebuilder and.....

1) The first thing that pops up is "Oops! Your request failed due to a network or server issue. Try again,
and if it still doesn't work, call us at: 1-800-710-1998.(Error Code:
0x28)" before the page loads up
2) Half the pictures on the page are not there - publish and they are there - but not on Sitebuilder.

SO I have concluded the following:

A. Gremlins got into the system overnight and undid the "fixes" we were told about late yesterday
B. No fixes were permanently done before the debugging staff had to knock off, buy a case of Black Label and watch the Royals-Astros
C. I should just throw in the towel and look for a new site to work with.
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Todd H, Social Media Specialist

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Hi Aaron2527,
I believe your Sitebuilder should be loading fine. Can you let me know if it is not?
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Tony3127

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This reply was created from a merged topic originally titled Images Missing in Edit Mode.

When a page is called up to edit, all I see are blank squares where images are to be. When I view the page - the images are there. It is only in edit mode that they are missing.
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Todd H, Social Media Specialist

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These were some of the issues with Sitebuilder but should have been resolved. Are you still seeing this issue?
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Kimberly8004

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This reply was created from a merged topic originally titled Server Update.

Will the server update problem be fixed today? Please provide the status on this issue [10/15/15].
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Kimberly8004

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Yes, I am still have problems. I updated my website several days ago. So I saved the changes to my home (index) and resources pages and then I planned to go back and update before sending out my newsletter [which has been delayed because of this issue.] 

Currently, I can log onto the website now without have the synced file issue. Once I am into Site Builder, I can not see my changes only in the preview mode. When I go to publish the changes they do not load and therefore I am still seeing my pages without the updates/changes. For reference here are the links:

Home/Index Page

When I publish this is what I am getting - this information has not been changed to reflect the changes on the preview screen
http://pregnancyconcepts.homestead.com/index.html?_=1444940044799

This is what is on the preview screen (which is the new updated version of the home/index page - http://pregnancyconcepts.homestead.com/~local/~Preview/index.html?_=1444940835858 - this is the information that should be published


Resources Page

When I publish this is what I am getting - this information has not been changed to reflect the changes on the preview screen
http://pregnancyconcepts.homestead.com/Resources.html?_=1444941415782

This is what is on the preview page (which is the new update version of the resources page - http://pregnancyconcepts.homestead.com/~local/~Preview/Resources.html?_=1444941209708 - this is the information that should be published.


I am still having a lot of problems with site building. It is very slow and just not functioning as it has in the past.

I hope that I can get this resolved soon. Thanks for you help!
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Todd H, Social Media Specialist

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We are working diligently to clear these issues up. We do appreciate yours and everyone's patience through this.
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Kimberly8004

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Good morning Todd,

I am still having the same issue. In fact, this morning when I logged in, I was hoping that everything would have been fixed, What I discovered was that I had to sync my files again. After going through that process, I then realized that my site was still not fixed. I am still on hold with sending out my newsletter because my site contains old content. When will this matter be fixed? I am literally on hold with updating my content and days are going by and business is being lost.

Will Homestead prorate customers payments so that we are paying for only the days where our websites are functionally working?

This is a nightmare for businesses. As yes, I do think that we [the customers] appreciate you posting an update on the status of the issue. We [the customers] would appreciate it more if our websites were working properly and if the technical staff could quickly fix our issues. The delay [or the amount of time this taking] in fixing the problem kind of seems like the technical staff at Homestead has no clue of what is going on nor how to fix the problem. Just think of all of the business Homestead would lose if there was a technical problem with their website and how outraged this company would be...Homestead customers are feeling that way now. We really need to have this matter fixed with more urgency!

Please refer to the email thread above this message that contains information on where I am having problems with my website. You [or someone else on the technical team] can certainly contact me if you need additional information to help you with fixing my problem. 

I would really like these issues fixed so that I can send out my newsletter sometime this weekend. I am hoping that we [the customers] do not have to go into next week experiencing these same problems. Thanks
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Todd H, Social Media Specialist

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Kimberly8004,
I was able to load into your Sitebuilder without any issue. May I have you try again?
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Kimberly8004

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I tried and I am still having the same issue. I need the preview information to publish. So I am not sure what you are doing. I feeling like you are giving everyone this answer with no results.
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Doug4394

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This reply was created from a merged topic originally titled ARE YOU STILL HAVING PROBLEMS WITH WEBSITE???.

4 DAYS NOW AND STILL CANNOT GET INTO MY SITE
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Todd H, Social Media Specialist

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Doug, are you able to get into your site at this moment?
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Pam7190

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This reply was created from a merged topic originally titled confused.

When I go to edit my page, all of my hard work is gone, but if I preview the page I can see all of my work.  I am nervous that my work is lost.  Also, why is live chat no longer an option?
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Todd H, Social Media Specialist

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Pam, there was an issue with the Sitebuilder loading images and other work you may have put in earlier, but should have been able to preview and publish okay. Are you still having issues within your Sitebuilder at this moment?
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Chuck7843

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This reply was created from a merged topic originally titled I am still having problems loading sitebuilder. It continues to loop with the "s....

I am using Chrome and Windows 10.  When trying to edit the site I get "starting up" in reference to loading sitebuilder.  What's wrong?
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Todd H, Social Media Specialist

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Hi Chuck,
There are some residual issues with loading Sitebuilder, they are starting to clear up but if you are still having this problem, what is the website so I can take a look?
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Robin0214

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I have not been able to log in for 4 days straight. I have used 4 different browsers and different computers.  I sit for 15 minutes and I get an error message saying contact customer support.  I have contacted customer service only to be told the don't know and its being worked on.  Earlier today I was told it was resolved, NO it's not. I still can't use my website or get it to upload without getting error messages. I have used, Firefox, Chrome, Windows 10 and Safari.  Same thing on all 4. Totally frustrated as I can't work with out excess to the web site!
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Tony8305

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we're in the same boat, haven't been able to get in to transform the current site to a new design - it starts the process but then when we hit move to next step and add content it gives us this message:   

Sorry, you have experienced an unexpected server error.

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.

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Linda8685

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This reply was created from a merged topic originally titled site builder issues.

My Site wont load today. Yesterday finally got on and was able to make changes. Very frustrated. 
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Linda8685

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This reply was created from a merged topic originally titled site builder not loading.

No Todd---my site WILL NOT LOAD. I cannot get in to make changes TODAY. YESTERDAY I did finally get in after reloading all my files. Of course I used the published option. Now today I see a message telling everyone that the recommended mode should have been LOCAL. So I have no idea what that is going to cause me. Really unhappy with you guys. 
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Linda8685

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MyPrincessPartytoGo.com
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Todd H, Social Media Specialist

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Can I have you try to load your Sitebuilder for me?
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Health Care9421

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Todd - would you look at our website, too? Neither the published nor the local will download and neither will download on either a Windows 10 or Windows 8 computer. hcfat.org
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Richard1482

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Mine too Todd. I can't get past that annoying box asking me to choose local etc etc. HELP!!! http://oliffcollection.homestead.com/OLIFFCOLLECTION.html
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Liz

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Todd: Please help us understand what is gong on here. I have been trying to set up my new website for days now with no luck. SERVER ERROR.  I just opened a new company and need to get website done. I am trying to be patient since I have other websites with Homestead for years now for my other company. I'm Trying to keep everything in one place, but I may be forced to move everything which I should not have to do. Even trying to update my other website is a problem. PLEASE HELP!

Please look at these: poolsideconcepts.com (New site- Server error) thepooldoctors.org (Existing site- Missing pics & text- need to update)
                                                                                                         

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