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We understand smaller websites are easier to get through this if you are asked to choose either Local or Published copy, but if you do have a large website and are having issues getting beyond this screen please continue to post them here with your domain name. Thank you everyone for your diligent patience.
UPDATE 10/15/2015: Into the night we did experience more server related issues that was causing the issues to start happening again. It does seem right now that a lot of these problems are clearing up again, but our staff is monitoring closely. While this is going on, we are asking if you still having issues with Sitebuilder to post the issues here so we can make sure we are not missing anything.
UPDATE 10/14/2015: At this moment, it does appear that most of the issues with loading Sitebuilder Plus have cleared up. This includes broken images that were displayed inside, any server errors, or even loading Sitebuilder Plus.
If the Sitebuilder asks you to load the local or published copy, selecting Local copy would be ideal unless you specifically wish to load what is currently published.
If you run into any other problems, please post them here so we can take a look and make sure all issues are in fact cleared up.
Again, we extremely appreciate everyone's patience through this.
UPDATE 10/14/2015: At this time we are still aware and working to have most of the Sitebuilder Plus issues resolved. When loading into Sitebuilder, it is important to know you will be prompted to choose Local or Published copy. Choosing local copy will load any recent changes you have made with the site, and choosing Published copy will load what is currently published.
Unfortunately, you will be prompted to load every file with the website with either these options. Once you are in the Sitebuilder, you should be able to start making edits and are able to publish changes. However, we are still investigating the issue with Sitebuilder Plus loading broken images. Despite the images not loading in Sitebuilder Plus, published changes will display the picture as intended. If you do encounter a server error, please wait a few minutes and try again.
Our developers are still working diligently to have these issues resolved, and again, do appreciate your patience.
We are currently in the process of implementing an update with Homestead. During this period, you may experience issues with Sitebuilder. As we are aware of these issues, we do ask and thank you for your patience during this time.
a box shows up asking for "published" or "local" and will not respond no matter what I do.
Yeah, that only works if you have like 20 pictures on your site. If you have any serious number of pictures, forget about it. The site times out long before you get to the end
This is the third day I am trying to Edit my websites. Yesterday, when I called I was told that it does not take more than a few hours to fix the problem. Why don't you level with your clients and tell the truth?
I cannot get on my site and if I do I cannot save or publish! Help I need to get work done!!!
Site Builder keeps shutting down in the MIDDLE of my changes! I have customers complaining about seeing things on our website that are no longer available & not knowing that we carry certain items. Well, that's because I CAN'T UPDATE THE SITE!!!! This, in addition to our email sessions logging out almost as soon as you log in, is getting to be a little bit more than ridiculous!
I just logged on to edit my site and some of my pictures and content are missing??? What is going on?
1) The first thing that pops up is "Oops! Your request failed due to a network or server issue. Try again,
and if it still doesn't work, call us at: 1-800-710-1998.(Error Code:
0x28)" before the page loads up
2) Half the pictures on the page are not there - publish and they are there - but not on Sitebuilder.
SO I have concluded the following:
A. Gremlins got into the system overnight and undid the "fixes" we were told about late yesterday
B. No fixes were permanently done before the debugging staff had to knock off, buy a case of Black Label and watch the Royals-Astros
C. I should just throw in the towel and look for a new site to work with.
I am using Chrome and Windows 10. When trying to edit the site I get "starting up" in reference to loading sitebuilder. What's wrong?
No Todd---my site WILL NOT LOAD. I cannot get in to make changes TODAY. YESTERDAY I did finally get in after reloading all my files. Of course I used the published option. Now today I see a message telling everyone that the recommended mode should have been LOCAL. So I have no idea what that is going to cause me. Really unhappy with you guys.
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