Sitebuilder Issues 10/14/2015 UPDATE | Homestead Customer Community

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UPDATE 10/16/2015: It appears that most of the server related issues have been resolved and are cleared up. We are still monitoring to make sure nothing else causes more disruption. The website files do need to be resynchronized with the server, so choosing Local File would be ideal to bypass this. Once you have clicked and selected for all of the files on your website, click your website name at the top right corner, click File Manager, and click the Refresh button found towards the top.
We understand smaller websites are easier to get through this if you are asked to choose either Local or Published copy, but if you do have a large website and are having issues getting beyond this screen please continue to post them here with your domain name. Thank you everyone for your diligent patience.

UPDATE 10/15/2015: Into the night we did experience more server related issues that was causing the issues to start happening again. It does seem right now that a lot of these problems are clearing up again, but our staff is monitoring closely. While this is going on, we are asking if you still having issues with Sitebuilder to post the issues here so we can make sure we are not missing anything.

UPDATE 10/14/2015: At this moment, it does appear that most of the issues with loading Sitebuilder Plus have cleared up. This includes broken images that were displayed inside, any server errors, or even loading Sitebuilder Plus.

If the Sitebuilder asks you to load the local or published copy, selecting Local copy would be ideal unless you specifically wish to load what is currently published.

If you run into any other problems, please post them here so we can take a look and make sure all issues are in fact cleared up.

Again, we extremely appreciate everyone's patience through this.

Todd H, Social Media Specialist

20,854 Points

Posted 4 years ago

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236 Points

HELP!!!! MY SITE IS WAY TOO LARGE AND I CANNOT GET PAST THE SYNCHRONIZE PAGE.....PLEASE HELP ASAP! i HAVE SO MUCH EDITING TO DO! IT WOULD TAKE ME 24 HOURS TO KEEP HITTING THE DOWNLOAD PUBLISHED COPY BUTTON OR THE LOCAL BUTTON. HELP!!!!!!

DOMAIN IS COASTIESONTHEMOVE.COM

2015-10-17T03:57:07+00:00

Drew N, Alum

262,816 Points

I am sorry, but please log out of Homestead, clear the browser history then log in again. If you are asked to sync files, please keep local. There is nothing more we can do about this.

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2015-10-17T13:34:51+00:00

236 Points

typical homestead.....I pain int he bUTT and no help! I am leaving soon.

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264 Points

This reply was created from a merged topic originally titled Can't get to my website.

I can't get to my website to update it. I get a pop-up that says Synchonize Files with two options: download the published version or local version. Nothing happens when I click on either one. My website is still under construction and has never been published.

142 Points

This reply was created from a merged topic originally titled I am still unable to get past the "choose local" on Site Builder. This is gettin....

After days and days of trying to get into my Homestead account I still cannot. You say you have fixed the problem but not as far as I am concerned.

2015-10-17T13:19:17+00:00

Drew N, Alum

262,816 Points

Jack5912,

The problem was resolved. Unfortunately, the files will still need to be synced. It should only be necessary once. Each time you click on keep local it should move to the next file. Each file that needs syncing will need to be clicked. We are sorry for this. Once each file is synced, then you should be good to go

0

2015-10-17T13:32:44+00:00

142 Points

I have tried this and "choose local" just goes around in a loop which I cannot get past.

0

2015-10-17T13:38:48+00:00

Drew N, Alum

262,816 Points

Which site? When you click on keep local, does the file name in the box change? If so, each file will need to be synced. Once done, you should be able to edit and publish. You should not have to do it again after finishing it one time.

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2015-10-17T13:39:27+00:00

142 Points

Just tried again. Didn't understand I had to click on every single file - just got in - thanks. I think I'm good to go. Will see on next log in.

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2015-10-17T13:43:48+00:00

Drew N, Alum

262,816 Points

Great! It should not be necessary again. If it does, let us know so we can look

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Drew N, Alum

262,816 Points

Robert3195,

Can you log out of Homestead completely and let me know. Stay out until I post back to you. I'll see what I can do.

292 Points

I did what was suggested -- clicked Keep Local on over a thousand files, went to file manager and refreshed. It worked fine. But today, I have to do it again to edit the site. Not a permanent situation, I hope. Can't keep this up indefinitely. Any end in sight? Thanks.

2015-10-18T16:58:28+00:00

Drew N, Alum

262,816 Points

Jane3939, It seems that it does come back for some. We continue to investigate. If you log out of Homestead and let me know, I may be able to get you in without all the clicks. I'll post here again when you can try.

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2015-10-18T17:00:17+00:00

292 Points

I'm afraid to log out :-) But here I go.

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2015-10-18T17:07:44+00:00

Drew N, Alum

262,816 Points

Jane, which site?

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2015-10-18T17:20:02+00:00

292 Points

www.offrampgallery.com

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2015-10-18T17:26:15+00:00

Drew N, Alum

262,816 Points

Ok. If you have edits to make, please give it a try. If not try to wait until you do. It seems that for some it works once. It's possible that making edits and publishing will help. Let us know what happens when you do something

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2015-10-18T17:45:05+00:00

292 Points

that worked -- got in fast -- thanks and I'll keep you posted

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2015-10-18T17:45:47+00:00

Drew N, Alum

262,816 Points

Ok

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302 Points

I have too many files to go through the process of downloading them 1 by 1. Website is www.pmheimerl.com. When I view at the Local Copy I get this error:
"500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed."

Am I going lose any of my files or formatting by closing Homestead after I started the process??

Thanks.

(Edited)

2015-10-18T18:58:03+00:00

Drew N, Alum

262,816 Points

I answered you in the other topic. Please keep one issue to one topic to reduce confusion.

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2015-10-18T19:04:32+00:00

302 Points

Sorry, Drew. Can we deal with it in this topic from now on? I don't get on here much so was confused on how to get in on the conversation. My apologies.

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2015-10-18T19:09:38+00:00

Drew N, Alum

262,816 Points

Sure. Whatever works best for you. If you log out of Homestead and tell me which site, I can get you logged in without the sync message. Just tell me you are logged out and I will tell you to try again. This may only fix it for one time, or could be permanent, but at least we can get you in, so I can encourage you to wait to log in until you have changes that you need to make.

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2015-10-18T19:13:05+00:00

302 Points

Ok. I'm logged out. www.pmheimerl.com.

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2015-10-18T19:19:01+00:00

Drew N, Alum

262,816 Points

Patricia6295, You should be good to go when you are ready.

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2015-10-18T19:21:49+00:00

302 Points

Thanks, Drew. I'm going to wait since my changes aren't critical. I'll keep monitoring this topic and watch for when a permanent resolution has been achieved.

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2015-10-18T19:25:14+00:00

Drew N, Alum

262,816 Points

You're welcome, and I really am sorry about this. I know it is frustrating for everyone.

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2015-10-23T20:47:00+00:00

302 Points

Hi Drew, I just tried to get into my account for the first time after your previous response and had the same files need to be synced message. Any end in sight for this problem? Thanks. www.pmheimerl.com

(Edited)

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120 Points

This reply was created from a merged topic originally titled WEBSITE ISSUES.

STILL HAVE WEBSITE ISSUES, NOBODY WILL ANSWER THE PHONE..

Gary L. Edelson

252 Points

Morning again guys. Drew got me back in yesterday (Sunday) and it was working fine. I was even able to get in multiple times and make changes. Then about 11:00 am EST the system logged me out while doing something.

When I tried to log back in, it gave me a downloading new system files message, then I was blocked from entering again with the usual:

The local and published versions of this file are different. Both files have changed.
View Published copy
View Local copy

If you could make note of this and help me get back in.

292 Points

I can't believe that it's a week later and I still have to click "Keep Local" on over 1000 files to edit my site. Will this ever end? I'm a patient person, but this is getting old fast. Thanks.

2015-10-20T20:02:01+00:00

Todd H, Social Media Specialist

20,854 Points

I was able to load your Sitebuilder, are you currently in?

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2015-10-20T20:19:51+00:00

292 Points

Hi Todd -- I can get in now, but not earlier without synching the files. Same thing happened over the weekend with Drew. There still seems to be a problem. Thanks, Jane

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2015-10-20T20:21:07+00:00

Todd H, Social Media Specialist

20,854 Points

We are definitely aware of the issue and have been in constant communication with our engineers to have this resolved. We really do appreciate everyone's patience while we get through this.

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2015-10-20T20:22:48+00:00

292 Points

ok, thanks

0

312 Points

This reply was created from a merged topic originally titled need tech support.

need tech support unable to download online version

2,444 Points

This reply was created from a merged topic originally titled I have not been able to edit or work on my website for a week now. Have been told....

I have not been able to edit or work on my website for a week now. I chatted last week with support and got nowhere. He eventually said Homestead was working on an update and he would email when the issue was resolved. I did receive an email saying it's resolved but it's still doing the same thing and I can't edit or access the website. When I go to edit it asks if I want to keep the Local or Published Version. The chat support told me to click on Published Version. When I do, it literally makes me go thru EVERY file that has ever been created for my entire website to approve it for the published version! It has me clicking to approve files that are no longer even on the website. It is hundreds and hundreds of files and I am not going to sit and go thru each one. It's never done this before and needs to be fixed! I cannot click on View the Local copy because one of my pages is too long and got totally screwed up and only the published version is correct with all of our customers comments. HELP!!

cameronsbrown9591

390 Points

This reply was created from a merged topic originally titled Problem accessing Sitebuildeer!!!!!.

I keep getting repeatedly a statement that local and published sites are different and it stops there. I cannot access Sitebuilder. If there is a problem, please let me know when this situation will be cleared up. And yes, I reboot, cleanout history and use Mr. Clean and Windex!

182 Points

This reply was created from a merged topic originally titled IT'S HAPPENED AGAIN!!.

Just when I thought it was safe to begin loading and amending my site that bloody sync box thing has re-entered my life. You say in your update that its all been sorted: I can assure you IT HASN'T!! HELP!! My site is http://oliffcollection.homestead.com/OLIFFCOLLECTION.html

290 Points

This reply was created from a merged topic originally titled Can't get to edit.

Question: but if you do have a large website and are having issues getting beyond this screen please continue to post them here with your domain name. ANSWER: http://1clickresults.com / can't go beyond the said screen. LARGE SITE

100 Points

This reply was created from a merged topic originally titled having same problem! goes to the "verifying files" screen and hangs. Please help....

I have been having this same problem all week myself and it is affecting my business! When I login and try to edit my site to ad and change content it goes to the "verifying files" screen and hangs. I need to make changes and fix outdated content. Please help this is making my site useless!

130 Points

This reply was created from a merged topic originally titled have to sync every file.

272 Points

This reply was created from a merged topic originally titled Having same problem AGAIN. I can not post . Sycronize pops up. One day OK. Toda....

Why did this sycronize problem happen in the first place? You fixed it for me one day and I was very greatful. Today it is doing the same ol' sycronize problem. I am ready to put more pictures on my pages. Can you fix it. I am not that smart about computers and get really upset when I can not get it to work properlly. I have been using Intuit/Homestead for years. NOW, we hit a BUMP. Help.

302 Points

This reply was created from a merged topic originally titled sequence for save/publish.

Re: SiteBuilder Plus: do i save/publish - poblish/save - or just publish and save is automatic?

scarsandstripesus5566

80 Points

This reply was created from a merged topic originally titled Have not been able to design my new website since 10/12/15.

Have not been able to design my new website since subscribing 10/12/15. At first would not save and now I can't even get on it, and each time I get through to a real person I'm told that you're experiencing problems......duh I KNOW THAT. Its now been 7 DAYS.

80 Points

This reply was created from a merged topic originally titled I cannot open my website for editing - local choice.

I get this as a reply.
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

248 Points

This reply was created from a merged topic originally titled DAY 6 cannot work on Site Hepl.

This is now day 6 that I cannot work on my site! I was able to get on twice this morning. Now at 11:15 I am experiencing the same issue as in the past 6 days. Now what do I do I have cleared my browser and keep trying to get on I have a large site and it would take much more time than I have available to click on each file. I am trying to run a business with my web site . I need to work on it please help and get this issuse solved!

180 Points

This reply was created from a merged topic originally titled "synchronize file" I just want to edit website.

I can view my website just fine. It's when I log in and go to "edit" that I have a problem. Usually, once I log in and click on the "edit site" button, a pop up screen shows up that says "Starting Up" and it takes a few moments to load and then it lets me in to make my changes. Now, however, I get that same pop up ("Starting Up") and then immediately after that a new message pops up over that and reads: Synchronize File
The local and published versions of this file are different. Both files have changed.
View Published copy
View Local copy
Which version would you like to keep?
Download Published Keep Local

And then if you click on either option, nothing happens. And if you try to close that box nothing happens (It won't let you close it).

612 Points

This reply was created from a merged topic originally titled 500 - Internal server error..

I am trying to edit my site and keep getting this. I need help please!

gfourenterprises5205

170 Points

This reply was created from a merged topic originally titled Meanwhile?.

The business community here cannot access or edit their websites

Gary L. Edelson

252 Points

This reply was created from a merged topic originally titled Sitebuilder Problems Continue.

Morning again guys. Drew got me back in yesterday (Sunday) and it was working fine. I was even able to get in multiple times and make changes. Then about 11:00 am EST the system logged me out while doing something.

When I tried to log back in, it gave me a downloading new system files message, then I was blocked from entering again with the select local or saved message.

If you could make note of this and help me get back in.

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