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UPDATE 10/16/2015: It appears that most of the server related issues have been resolved and are cleared up. We are still monitoring to make sure nothing else causes more disruption. The website files do need to be resynchronized with the server, so choosing Local File would be ideal to bypass this. Once you have clicked and selected for all of the files on your website, click your website name at the top right corner, click File Manager, and click the Refresh button found towards the top.
We understand smaller websites are easier to get through this if you are asked to choose either Local or Published copy, but if you do have a large website and are having issues getting beyond this screen please continue to post them here with your domain name. Thank you everyone for your diligent patience.
UPDATE 10/15/2015: Into the night we did experience more server related issues that was causing the issues to start happening again. It does seem right now that a lot of these problems are clearing up again, but our staff is monitoring closely. While this is going on, we are asking if you still having issues with Sitebuilder to post the issues here so we can make sure we are not missing anything.
UPDATE 10/14/2015: At this moment, it does appear that most of the issues with loading Sitebuilder Plus have cleared up. This includes broken images that were displayed inside, any server errors, or even loading Sitebuilder Plus.
If the Sitebuilder asks you to load the local or published copy, selecting Local copy would be ideal unless you specifically wish to load what is currently published.
If you run into any other problems, please post them here so we can take a look and make sure all issues are in fact cleared up.
Again, we extremely appreciate everyone's patience through this.
We understand smaller websites are easier to get through this if you are asked to choose either Local or Published copy, but if you do have a large website and are having issues getting beyond this screen please continue to post them here with your domain name. Thank you everyone for your diligent patience.
UPDATE 10/15/2015: Into the night we did experience more server related issues that was causing the issues to start happening again. It does seem right now that a lot of these problems are clearing up again, but our staff is monitoring closely. While this is going on, we are asking if you still having issues with Sitebuilder to post the issues here so we can make sure we are not missing anything.
UPDATE 10/14/2015: At this moment, it does appear that most of the issues with loading Sitebuilder Plus have cleared up. This includes broken images that were displayed inside, any server errors, or even loading Sitebuilder Plus.
If the Sitebuilder asks you to load the local or published copy, selecting Local copy would be ideal unless you specifically wish to load what is currently published.
If you run into any other problems, please post them here so we can take a look and make sure all issues are in fact cleared up.
Again, we extremely appreciate everyone's patience through this.
Todd H, Social Media Specialist
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20,916 Points
Posted 5 years ago
Todd H, Social Media Specialist
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20,916 Points
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522 Points
Funny - the synchronization of EACH page and picture is still there - just like it was this afternoon, this morning, last night, yesterday afternoon....So what were "most of the issues" cleared up?...I haven't noticed a thing!
Todd H, Social Media Specialist
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20,916 Points
Aaron2527,
Which site specifically are you having this issue with so I can take a look?
Which site specifically are you having this issue with so I can take a look?
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522 Points
Township of Ocean (NJ) Historical Museum
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420 Points
MINE IS OceanMuseum.org and is not working either. I'm getting the same problem I complained about last night and spoke to people about today. WE AVE THOUSANDS OF PHOTOS POSTED. It would take days to approve every photo whether using the Posted or the local. Its irrelevant.
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522 Points
NOW IT WORKS!!!!!! Praise the LORD (and pass another martini over....)
Todd H, Social Media Specialist
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20,916 Points
I am glad it is working now for you.
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130 Points
I am still getting server error!! I need to get my new website done as well as edit my existing one. Please help!!! poolconcepts.com / pool doctors.org
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130 Points
poolsideconcepts.com / pooldoctors.org
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80 Points
I am still having problems with synchronization!!!!!!
Todd H, Social Media Specialist
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20,916 Points
Rosa9333,
I was able to load into your Sitebuilder. Can I have you close your Sitebuilder and try again?
I was able to load into your Sitebuilder. Can I have you close your Sitebuilder and try again?
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314 Points
Hi Todd, www.ua342.org I am getting the synchronizing message and have tried to click through, there is too much for this to be a realistic resolve. HELP! Thanks.
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314 Points
Hi Todd, www.ua342.org I am getting the synchronizing message and have tried to click through, there is too much for this to be a realistic resolve. HELP! Thanks.
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290 Points
Drew N, http://1clickresult.com Working just fine. Thanks
Drew N, Alum
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262,826 Points
Great
Township of Ocean (NJ) Historical Museum
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420 Points
NO ITS NOT. I just went to go in and I'm getting the asking to approve every photo again. You've got to be kidding.
Todd H, Social Media Specialist
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20,916 Points
I was able to load the Sitebuilder for oceanmuseum.org. It took a few moments, and the pages may take some extra time to load, but it does seem to be working as intended.
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140 Points
Can you fix mine? This is taking too much of my time!
Township of Ocean (NJ) Historical Museum
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420 Points
Todd:
The fix worked. But when I logged out and back in, It started asking to approve each photo again. Whatever you did, it is only a temporary fix. If you log out (actually I completely closed my IE) and back in the same problem returns.
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102 Points
Site Builder is currently telling me I have two different versions, one local and one published. I don't even have my site published yet. I cant access my site at all through Site Builder. It won't respond no matter which one I tell it I want to use.
Todd H, Social Media Specialist
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20,916 Points
Please select local files.
(Edited)
Township of Ocean (NJ) Historical Museum
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420 Points
WHAT ARE YOU TALKING ABOUT????? It does not work no matter which option you take. It requires days of answering questions
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102 Points
Thanks! Got it. I don't have much built into my site yet...so it only took me a few presses of the button. Good Luck to you Township of Ocean NJ from Township of Harmar PA.
I am having the same problem. But when I selected local I get an error message: 500 internal server error "there is a problem with the resource you are looking for and it can not be displayed".
Drew N, Alum
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262,826 Points
Can you please log out of Homestead and clear the browser history. Then log in and try again. It loaded for me with no issues. Let us know if you still have an issue
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248 Points
How do I clear the browser history. This is day 5. Very disappointed with Homestead!!
Drew N, Alum
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262,826 Points
Do a Google search for "clear browser history (browser name)" for instructions for your favorite browser.
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140 Points
What is this synchronized file and how do I get out of it and to my website?
Todd H, Social Media Specialist
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20,916 Points
This is Sitebuilder syncing the files, you may choose either Local or Published copies. The local will load the files that were last left off in Sitebuilder, and choosing published will pull the files from the published website in case they may be slightly different.
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306 Points
Every time you log in it asks you to choose "Local" or "Published". I have been a customer for 15 years and have hundreds and hundreds of pages/files/jpegs. I can't be expected to keep doing this. And you can't even pres "enter" to choose - you have to click with a mouse only! Ridiculously backward technology. Every time I log in I get the same thing. You must get rid of this error, not expect us all to work around it.
Todd H, Social Media Specialist
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20,916 Points
Jennifer2210,
If you are still stuck loading this today, there may be something I can look at, could you provide me the website name?
If you are still stuck loading this today, there may be something I can look at, could you provide me the website name?
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140 Points
The same thing is happening to me. Don't know which to select, in fear of losing everything. Please advise. brendamhampton.com and bheevents.homestead.com
Todd H, Social Media Specialist
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20,916 Points
Brenda4193,
I was able to load your Sitebuilder, may I have you make an attempt?
I was able to load your Sitebuilder, may I have you make an attempt?
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160 Points
www.lakeeriehog.com
Please provide a bulk sync option for my 13,040 files. I cannot click for every single file.
Please provide a bulk sync option for my 13,040 files. I cannot click for every single file.
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160 Points
Still not able to avoid clicking every single file.
Cleared history. Rebooted.
Cleared history. Rebooted.
Drew N, Alum
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262,826 Points
Unfortunately, You will need to click on each file one time, then it should go back to normal. We are very sorry for the inconvenience.
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160 Points
13,000 clicks???????????????
Drew N, Alum
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262,826 Points
Each file needs to be synced. We are sorry for the inconvenience.
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252 Points
Another thing is, if you need to stop because something else comes up, you have to restart from file 1
Drew N, Alum
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262,826 Points
Unfortunately, that is correct
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240 Points
This reply was created from a merged topic originally titled You're not letting me edit my site. "synchronized files"? WTF?.
a box shows up asking for "published" or "local" and will not respond no matter what I do.
a box shows up asking for "published" or "local" and will not respond no matter what I do.
Todd H, Social Media Specialist
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20,916 Points
Are you still stuck in this screen? If you are, what is the website you are trying to load?
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1,444 Points
This reply was created from a merged topic originally titled Nothing is fixed!!!!!!!!!!!.
Nothing is fixed!!!!!!!!!!! When I go into edit my site this is what I get and it wants you to click on every file, picture etc. WHEN WILL THIS BE FIXED?
Nothing is fixed!!!!!!!!!!! When I go into edit my site this is what I get and it wants you to click on every file, picture etc. WHEN WILL THIS BE FIXED?
Todd H, Social Media Specialist
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20,916 Points
I'm sorry Phyllis, I know some errors starting to happen again earlier, are you still seeing these issues?
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1,444 Points
I am still not able to get on it keeps saying
Synchronize File The local and published versions of this file are different. Both files have changed.
Synchronize File The local and published versions of this file are different. Both files have changed.
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162 Points
This reply was created from a merged topic originally titled where are my photographs?.
Haven't been to the Website Manager in a few months. Not able to see most of my photographs; just boxes with "X" where they were located... what happened?
Haven't been to the Website Manager in a few months. Not able to see most of my photographs; just boxes with "X" where they were located... what happened?
Todd H, Social Media Specialist
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20,916 Points
Hello FCDEFELICE1979,
This was an early issue with the Sitebuilder problem, but should be resolved. Are you able to load and work on your site without any of these problems?
This was an early issue with the Sitebuilder problem, but should be resolved. Are you able to load and work on your site without any of these problems?
Township of Ocean (NJ) Historical Museum
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420 Points
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120 Points
This reply was created from a merged topic originally titled I am unable to Edit my websites for 3 days. I was told that the problem will be f....
This is the third day I am trying to Edit my websites. Yesterday, when I called I was told that it does not take more than a few hours to fix the problem. Why don't you level with your clients and tell the truth?
This is the third day I am trying to Edit my websites. Yesterday, when I called I was told that it does not take more than a few hours to fix the problem. Why don't you level with your clients and tell the truth?
Todd H, Social Media Specialist
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20,916 Points
Hello Bernard8974,
Can I have you try to load into your Sitebuilder at this time for me? It does seem most of these issues are cleared up, we just have to ensure the files are synced correctly to load properly.
Can I have you try to load into your Sitebuilder at this time for me? It does seem most of these issues are cleared up, we just have to ensure the files are synced correctly to load properly.
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248 Points
This reply was created from a merged topic originally titled When will the server problem be fixed this is the 3rd day I cannot work on my sit....
I cannot get on my site and if I do I cannot save or publish! Help I need to get work done!!!
I cannot get on my site and if I do I cannot save or publish! Help I need to get work done!!!
Todd H, Social Media Specialist
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20,916 Points
Are you still seeing this same issue?
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202 Points
This reply was created from a merged topic originally titled Site Builder keeps shutting down in the MIDDLE of my changes!.
Site Builder keeps shutting down in the MIDDLE of my changes! I have customers complaining about seeing things on our website that are no longer available & not knowing that we carry certain items. Well, that's because I CAN'T UPDATE THE SITE!!!! This, in addition to our email sessions logging out almost as soon as you log in, is getting to be a little bit more than ridiculous!
Site Builder keeps shutting down in the MIDDLE of my changes! I have customers complaining about seeing things on our website that are no longer available & not knowing that we carry certain items. Well, that's because I CAN'T UPDATE THE SITE!!!! This, in addition to our email sessions logging out almost as soon as you log in, is getting to be a little bit more than ridiculous!
Todd H, Social Media Specialist
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20,916 Points
Becky2075,
Are you still having any problems loading and making changes in Sitebuilder at this moment? If you are, what is the site so I can take a look.
Are you still having any problems loading and making changes in Sitebuilder at this moment? If you are, what is the site so I can take a look.
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202 Points
I was able to log in & work for just a few minutes, but then the site shut down again in the middle of my work. This time, I had to use the ol' standby of Ctrl/Alt/Delete to get out of it.
Our site is soonersteelinc.com
Our site is soonersteelinc.com
Todd H, Social Media Specialist
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20,916 Points
While issues are clearing up, we still have a lot of traffic loading into the Sitebuilder. I was able to load the Sitebuilder and refreshed files. Try clearing out your cache and cookies, and possibly restarting your computer and let us know if you are still having problems.
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610 Points
This reply was created from a merged topic originally titled Will Homestead compensate us for this mess up?.
I still am unable to edit my site or even get in. This is day 3.
I still am unable to edit my site or even get in. This is day 3.
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112 Points
This reply was created from a merged topic originally titled None of my pictures and some of my content is not showing up to allow me to edit.....
I just logged on to edit my site and some of my pictures and content are missing??? What is going on?
I just logged on to edit my site and some of my pictures and content are missing??? What is going on?
Todd H, Social Media Specialist
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20,916 Points
There was a known issue with the Sitebuilder not displaying the images, but publishing should still be fine. Are you still seeing this issue?
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100 Points
This reply was created from a merged topic originally titled I am having problems editting my site..
I am having problems editting my site. None of the edits that I have made over the past month have been saved. and I am now ready to publish my editted site and it isnt working
I am having problems editting my site. None of the edits that I have made over the past month have been saved. and I am now ready to publish my editted site and it isnt working
Todd H, Social Media Specialist
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20,916 Points
Hello Joanna9249,
There were some issues with Sitebuilder the last few days but does seem to be clearing up..are you still experiencing any of these problems?
There were some issues with Sitebuilder the last few days but does seem to be clearing up..are you still experiencing any of these problems?
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182 Points
This reply was created from a merged topic originally titled Synchronisation of files issue.
Still can't access to amend my site. Sooooooo frustrating. They say the issues are sorted...well, not at this end. HELP!
Still can't access to amend my site. Sooooooo frustrating. They say the issues are sorted...well, not at this end. HELP!
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182 Points
Still no change. I keep getting that annoying sync box. My site http://oliffcollection.homestead.com/OLIFFCOLLECTION.html
Todd H, Social Media Specialist
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20,916 Points
Hello Richard1482,
Were you able to get into your Sitebuilder?
Were you able to get into your Sitebuilder?
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522 Points
This reply was created from a merged topic originally titled SO I wake up this morning, turn on Sitebuilder and.....
1) The first thing that pops up is "Oops! Your request failed due to a network or server issue. Try again,
and if it still doesn't work, call us at: 1-800-710-1998.(Error Code:
0x28)" before the page loads up
2) Half the pictures on the page are not there - publish and they are there - but not on Sitebuilder.
SO I have concluded the following:
A. Gremlins got into the system overnight and undid the "fixes" we were told about late yesterday
B. No fixes were permanently done before the debugging staff had to knock off, buy a case of Black Label and watch the Royals-Astros
C. I should just throw in the towel and look for a new site to work with.
1) The first thing that pops up is "Oops! Your request failed due to a network or server issue. Try again,
and if it still doesn't work, call us at: 1-800-710-1998.(Error Code:
0x28)" before the page loads up
2) Half the pictures on the page are not there - publish and they are there - but not on Sitebuilder.
SO I have concluded the following:
A. Gremlins got into the system overnight and undid the "fixes" we were told about late yesterday
B. No fixes were permanently done before the debugging staff had to knock off, buy a case of Black Label and watch the Royals-Astros
C. I should just throw in the towel and look for a new site to work with.
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586 Points
This reply was created from a merged topic originally titled Images Missing in Edit Mode.
When a page is called up to edit, all I see are blank squares where images are to be. When I view the page - the images are there. It is only in edit mode that they are missing.
When a page is called up to edit, all I see are blank squares where images are to be. When I view the page - the images are there. It is only in edit mode that they are missing.
Todd H, Social Media Specialist
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20,916 Points
These were some of the issues with Sitebuilder but should have been resolved. Are you still seeing this issue?
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254 Points
This reply was created from a merged topic originally titled Server Update.
Will the server update problem be fixed today? Please provide the status on this issue [10/15/15].
Will the server update problem be fixed today? Please provide the status on this issue [10/15/15].
Todd H, Social Media Specialist
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20,916 Points
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140 Points
I'm not Kimberly, but I've been trying to update site for 3 days. Still synchronizing. brendamhampton.com and bheevents.homestead.com. Please help!
Todd H, Social Media Specialist
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20,916 Points
Can I have you try to load it once again for me?
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254 Points
Yes, I am still have problems. I updated my website several days ago. So I saved the changes to my home (index) and resources pages and then I planned to go back and update before sending out my newsletter [which has been delayed because of this issue.]
Currently, I can log onto the website now without have the synced file issue. Once I am into Site Builder, I can not see my changes only in the preview mode. When I go to publish the changes they do not load and therefore I am still seeing my pages without the updates/changes. For reference here are the links:
Home/Index Page
When I publish this is what I am getting - this information has not been changed to reflect the changes on the preview screen
- http://pregnancyconcepts.homestead.com/index.html?_=1444940044799
This is what is on the preview screen (which is the new updated version of the home/index page - http://pregnancyconcepts.homestead.com/~local/~Preview/index.html?_=1444940835858 - this is the information that should be published
Resources Page
When I publish this is what I am getting - this information has not been changed to reflect the changes on the preview screen
http://pregnancyconcepts.homestead.com/Resources.html?_=1444941415782
This is what is on the preview page (which is the new update version of the resources page - http://pregnancyconcepts.homestead.com/~local/~Preview/Resources.html?_=1444941209708 - this is the information that should be published.
I am still having a lot of problems with site building. It is very slow and just not functioning as it has in the past.
I hope that I can get this resolved soon. Thanks for you help!
Currently, I can log onto the website now without have the synced file issue. Once I am into Site Builder, I can not see my changes only in the preview mode. When I go to publish the changes they do not load and therefore I am still seeing my pages without the updates/changes. For reference here are the links:
Home/Index Page
When I publish this is what I am getting - this information has not been changed to reflect the changes on the preview screen
- http://pregnancyconcepts.homestead.com/index.html?_=1444940044799
This is what is on the preview screen (which is the new updated version of the home/index page - http://pregnancyconcepts.homestead.com/~local/~Preview/index.html?_=1444940835858 - this is the information that should be published
Resources Page
When I publish this is what I am getting - this information has not been changed to reflect the changes on the preview screen
http://pregnancyconcepts.homestead.com/Resources.html?_=1444941415782
This is what is on the preview page (which is the new update version of the resources page - http://pregnancyconcepts.homestead.com/~local/~Preview/Resources.html?_=1444941209708 - this is the information that should be published.
I am still having a lot of problems with site building. It is very slow and just not functioning as it has in the past.
I hope that I can get this resolved soon. Thanks for you help!
Todd H, Social Media Specialist
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20,916 Points
We are working diligently to clear these issues up. We do appreciate yours and everyone's patience through this.
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254 Points
Good morning Todd,
I am still having the same issue. In fact, this morning when I logged in, I was hoping that everything would have been fixed, What I discovered was that I had to sync my files again. After going through that process, I then realized that my site was still not fixed. I am still on hold with sending out my newsletter because my site contains old content. When will this matter be fixed? I am literally on hold with updating my content and days are going by and business is being lost.
Will Homestead prorate customers payments so that we are paying for only the days where our websites are functionally working?
This is a nightmare for businesses. As yes, I do think that we [the customers] appreciate you posting an update on the status of the issue. We [the customers] would appreciate it more if our websites were working properly and if the technical staff could quickly fix our issues. The delay [or the amount of time this taking] in fixing the problem kind of seems like the technical staff at Homestead has no clue of what is going on nor how to fix the problem. Just think of all of the business Homestead would lose if there was a technical problem with their website and how outraged this company would be...Homestead customers are feeling that way now. We really need to have this matter fixed with more urgency!
Please refer to the email thread above this message that contains information on where I am having problems with my website. You [or someone else on the technical team] can certainly contact me if you need additional information to help you with fixing my problem.
I would really like these issues fixed so that I can send out my newsletter sometime this weekend. I am hoping that we [the customers] do not have to go into next week experiencing these same problems. Thanks
I am still having the same issue. In fact, this morning when I logged in, I was hoping that everything would have been fixed, What I discovered was that I had to sync my files again. After going through that process, I then realized that my site was still not fixed. I am still on hold with sending out my newsletter because my site contains old content. When will this matter be fixed? I am literally on hold with updating my content and days are going by and business is being lost.
Will Homestead prorate customers payments so that we are paying for only the days where our websites are functionally working?
This is a nightmare for businesses. As yes, I do think that we [the customers] appreciate you posting an update on the status of the issue. We [the customers] would appreciate it more if our websites were working properly and if the technical staff could quickly fix our issues. The delay [or the amount of time this taking] in fixing the problem kind of seems like the technical staff at Homestead has no clue of what is going on nor how to fix the problem. Just think of all of the business Homestead would lose if there was a technical problem with their website and how outraged this company would be...Homestead customers are feeling that way now. We really need to have this matter fixed with more urgency!
Please refer to the email thread above this message that contains information on where I am having problems with my website. You [or someone else on the technical team] can certainly contact me if you need additional information to help you with fixing my problem.
I would really like these issues fixed so that I can send out my newsletter sometime this weekend. I am hoping that we [the customers] do not have to go into next week experiencing these same problems. Thanks
Todd H, Social Media Specialist
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20,916 Points
Kimberly8004,
I was able to load into your Sitebuilder without any issue. May I have you try again?
I was able to load into your Sitebuilder without any issue. May I have you try again?
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254 Points
I tried and I am still having the same issue. I need the preview information to publish. So I am not sure what you are doing. I feeling like you are giving everyone this answer with no results.
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80 Points
This reply was created from a merged topic originally titled ARE YOU STILL HAVING PROBLEMS WITH WEBSITE???.
4 DAYS NOW AND STILL CANNOT GET INTO MY SITE
4 DAYS NOW AND STILL CANNOT GET INTO MY SITE
Todd H, Social Media Specialist
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20,916 Points
Doug, are you able to get into your site at this moment?
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80 Points
This reply was created from a merged topic originally titled confused.
When I go to edit my page, all of my hard work is gone, but if I preview the page I can see all of my work. I am nervous that my work is lost. Also, why is live chat no longer an option?
When I go to edit my page, all of my hard work is gone, but if I preview the page I can see all of my work. I am nervous that my work is lost. Also, why is live chat no longer an option?
Todd H, Social Media Specialist
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20,916 Points
Pam, there was an issue with the Sitebuilder loading images and other work you may have put in earlier, but should have been able to preview and publish okay. Are you still having issues within your Sitebuilder at this moment?
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202 Points
This reply was created from a merged topic originally titled I am still having problems loading sitebuilder. It continues to loop with the "s....
I am using Chrome and Windows 10. When trying to edit the site I get "starting up" in reference to loading sitebuilder. What's wrong?
I am using Chrome and Windows 10. When trying to edit the site I get "starting up" in reference to loading sitebuilder. What's wrong?
Todd H, Social Media Specialist
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20,916 Points
Hi Chuck,
There are some residual issues with loading Sitebuilder, they are starting to clear up but if you are still having this problem, what is the website so I can take a look?
There are some residual issues with loading Sitebuilder, they are starting to clear up but if you are still having this problem, what is the website so I can take a look?
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120 Points
I have not been able to log in for 4 days straight. I have used 4 different browsers and different computers. I sit for 15 minutes and I get an error message saying contact customer support. I have contacted customer service only to be told the don't know and its being worked on. Earlier today I was told it was resolved, NO it's not. I still can't use my website or get it to upload without getting error messages. I have used, Firefox, Chrome, Windows 10 and Safari. Same thing on all 4. Totally frustrated as I can't work with out excess to the web site!
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80 Points
we're in the same boat, haven't been able to get in to transform the current site to a new design - it starts the process but then when we hit move to next step and add content it gives us this message:
Sorry, you have experienced an unexpected server error.
Sorry, you have experienced an unexpected server error.
You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.
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382 Points
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382 Points
This reply was created from a merged topic originally titled site builder not loading.
No Todd---my site WILL NOT LOAD. I cannot get in to make changes TODAY. YESTERDAY I did finally get in after reloading all my files. Of course I used the published option. Now today I see a message telling everyone that the recommended mode should have been LOCAL. So I have no idea what that is going to cause me. Really unhappy with you guys.
No Todd---my site WILL NOT LOAD. I cannot get in to make changes TODAY. YESTERDAY I did finally get in after reloading all my files. Of course I used the published option. Now today I see a message telling everyone that the recommended mode should have been LOCAL. So I have no idea what that is going to cause me. Really unhappy with you guys.
Todd H, Social Media Specialist
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20,916 Points
What is the website so I may take a look?
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382 Points
MyPrincessPartytoGo.com
Todd H, Social Media Specialist
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20,916 Points
Can I have you try to load your Sitebuilder for me?
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300 Points
Todd - would you look at our website, too? Neither the published nor the local will download and neither will download on either a Windows 10 or Windows 8 computer. hcfat.org
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182 Points
Mine too Todd. I can't get past that annoying box asking me to choose local etc etc. HELP!!! http://oliffcollection.homestead.com/OLIFFCOLLECTION.html
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130 Points
Todd: Please help us understand what is gong on here. I have been trying to set up my new website for days now with no luck. SERVER ERROR. I just opened a new company and need to get website done. I am trying to be patient since I have other websites with Homestead for years now for my other company. I'm Trying to keep everything in one place, but I may be forced to move everything which I should not have to do. Even trying to update my other website is a problem. PLEASE HELP!
Please look at these: poolsideconcepts.com (New site- Server error) thepooldoctors.org (Existing site- Missing pics & text- need to update)
Please look at these: poolsideconcepts.com (New site- Server error) thepooldoctors.org (Existing site- Missing pics & text- need to update)
Jeffers0336
Beth3980
James1335
Cristine7832
Audrey1969
jonesmichelle455870
Phyllis1647
Liz
Jane3939
Michael6335
Bryan8159
At bare minimum, there should be some kind of banner across the login pages that says they are doing updates and that clients will likely experience difficulties. I've wasted too much time this time around trying to fix unfixable problems. How about some advance warning so we can save our files before losing our work to some update?
Think about this: Do you own or rent your website? If you cannot pack up your files and move to another host, you are a renter, and do not own your website. I would rather build something I own, than build a perpetual income stream for an absentee landlord.
Todd H, Social Media Specialist
We apologize for the inconvenience that this is causing from editing your website, we will definitely keep more updates posted here.
eventplanning20006330
Liz
I'm also trying to set up a new website: poolsideconcepts.com
I have had this problem for 3 days now. Can you please take a look at it?
Todd H, Social Media Specialist
Can I have you make an attempt to load into your Sitebuilder at this time?
Debra0338
Tony8305
Tony8305
Fred7836
I cannot use sitebuilder
Taylor1138
The website we use is www.columbiahomerentals.com
Lynn2836
James0812
Leslie2651
Todd H, Social Media Specialist
We sincerely appreciate everyone's patience, and we will still be posting updates here as they come in.
Cristine7832
Cristine7832
Brenda4193
Lance7658
Martha6214
Joyce7442
Still having a problem. Cannot LOAD the site past choosing local or published!!!
With thousands of photos what is the answer?
Hans8560
I seam to have the same issue. What is being done about it??????
My web site is MuscadinesAndMore.com
Brenda4193
Day 4. Still dealing with synchronizing box that won't allow me to go any further. Can you all hire several more people to help with this? Todd is responding to specific people, but there are many more who need help. NEED TO UPDATE SITE. Thanks.
Robert3195
Paul1090
Gwen Pielstick
Kitty5991
Bryan8159
My main sites in jeopardy are http://www.webstersacademy.com and http://www.excellentresources.net
I am in the process of moving my other sites as fast as I can off of Homestead and onto self-hosted WordPress sites. These are sure to follow.
Other sites include:
http://www.paradigmtraininginc.com
http://www.bayviewbedandbreakfast.ca
Todd H, Social Media Specialist
Cristine7832
Liz
My patience is wearing very thin and this has stressed me out to max! Please be honest and let me know if I'll be able to work on this site today or do I need to look to your competitors? I have been sending these messages for days with no response.
Michael6335
Like others, I immediately go to the "Synchronize File" sub-screen. I have three choices: Download Published Copy, Keep Local Copy or X. Each of these selections including X simply steps to the next file to be synchronized. There are hundreds of these and I won't step through them. My time is better spent re-designing the site elsewhere if that's my only choice. But I digress. You can also select View Published (which gives me an image of the file) or View Local (which gives me "500 Internal server error."). The ONLY WAY OUT OF THIS INFINITE LOOP is to x-out of the server window, which causes a logout from Homestead. There really should be a better way to abort this screwed situation. Like I said, you are so far the only one to respond to anyone here, but it's simply not good enough. Escalate to your boss's boss immediately or you will lose many many customers. I've been with Homestead for 10 years but this may easily be my last if this is not fixed.
Lisa5456
Kitty5991
Kitty5991
Jill5303
Lisa5456
Robin9482
Robin9482
Todd H, Social Media Specialist
David9661
Pardon me while I kill 30 mouse buttons, have permanent disability from repetitive motion clicking, and spend the next week staring at my screen praying I live to see this update resolved.
There MUST be a bulk selection option for those who have large numbers of files.
13,000 clicks is not reasonable.
Drew N, Alum
James1335
Drew N, Alum
Donneta0913
Michael6335
Drew N, Alum
David9661
Still not resolved after clearing history and restarting Homestead.
Firefox and Chrome, same result.
Spoke too soon. Got ONE chance at Chrome, but now it doesn't work either.Chrome works, but I use Firefox as my preferred browser, and it still doesn't work.
Shoulda pushed my changes through, but, I have a life.........or I did!
Robert3195
David9661
Oops! Your request failed due to a network or server issue. Try again, and if it still doesn't work, call us at:
Drew N, Alum
David9661
Back in service.
Praying we don't have a repeat of this fiasco.
Drew N, Alum
David9661
I was able to log in and made one update. Thinking all was resolved. However, last night I find the SAME ISSUE. So, it is not resolved!!!!!
Lisa007
First time on this forum so bear with me. My issue is that Sitebuilder takes 14 minutes to open with Windows 10. Yes, 14 minutes. I have a large web site but when I was running it on Vista, it took less than a minute to open. I tried troubleshooting the compatibility to both Vista and XP which we once had but neither sped up opening the program much at all. (Okay, 12 minutes instead of 14, but still...)
Any suggestions would be welcome....
Todd H, Social Media Specialist
Lisa007, are you using Sitebuilder Plus or the Desktop version?
Lisa007
Todd H, Social Media Specialist
Lisa007
David9661
After your reply stating you could access my site, I can get there with no problem.
Please advise what foot to hop on and which ear I should pull to make sure I can get access to my site without jumping through 13,040 files?
At this moment, all is well. I pray it lasts.
Todd H, Social Media Specialist
Todd H, Social Media Specialist
https://community.homestead.com/homestead/topics/windows-10-and-sitebuilder-desktop
Lisa007