Sitebuilder Desktop local/published files deleted message

Merged

This conversation has been merged. Please reference the main conversation: Sitebuilder Desktop local/published files deleted message UPDATE

Hello all,

We are currently aware of the issue where you get a warning popup in Sitebuilder Desktop asking about deleting your local files because your published files are deleted. We are working to get this resolved, and we apologize for the inconvenience.

The work around for this at the moment is when the popup comes up, you want to go through and select do not delete local copy for each of the files.

After this is done, we need to refresh the files on our side. Please respond to this post so I can refresh your files for you.

After this is done for your sites, you will need to select all your files and 'upload' your files in the file manager of Sitebuilder.

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1148382/20496-1l3p0en_inline.JPG?1422466757

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1148382/20496-1l3p0en_inline.JPG?1422466757

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1148383/20501-sypv4x_inline.JPG?1422466766

William S

18,878 Points

Posted 5 years ago

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5 years ago

dave3007

336 Points

Are you kidding? ALL MY PICS! That will take hours...

Dave

1 person likes this

2015-01-28T17:58:23+00:00

William S

18,878 Points

I do apologize for the inconvenience, but this is the fix that we have confirmed working at the moment.

2015-01-28T18:06:36+00:00

patti2506

850 Points

Please refresh gcsct.org. Thank you

2015-01-28T18:13:02+00:00

William S

18,878 Points

patti2506,

Done. Please try and close out Sitebuilder and open back up, then upload the files from file manager.

2015-01-28T18:31:48+00:00

patti2506

850 Points

ok, seemed to work. Thank you! Can you also refresh teh files for staloysiuschool.net? Same problem

2015-01-28T18:44:37+00:00

William S

18,878 Points

Done.

2015-01-28T18:50:57+00:00

patti2506

850 Points

thank you. I will try and upload those files now. Welcome, William.

2015-01-28T18:52:12+00:00

patti2506

850 Points

does this have to be done on every machine that accesses these websites via the desktop version, or just as long as it is done on one, that's ok, Please advise. Thank you!

2015-01-28T19:01:35+00:00

William S

18,878 Points

No, once the files have been refreshed any PC you use Sitebuilder to access should be okay.
Thanks,

2015-01-29T15:58:48+00:00

Margot7790

90 Points

Can you please refresh the files under www.vidahomeopathy.com?
All the pictures in our store have disappearded

5 years ago

susan2829, Champion

43,192 Points

Thanks for the info William and Welcome to the Community!

5 years ago

susan2829, Champion

43,192 Points

Question: What happens if we don't open SB while all this is going on? Will we still have to go through the do not delete routine or will things resolve?

2015-01-28T18:08:44+00:00

William S

18,878 Points

Thanks for the welcome! We don't have and an answer to that yet. It's possible you may not have to, but we are waiting to hear more info. I'll keep you updated.

5 years ago

Bill5099

3,144 Points

not working again!!! this is taking all day to straighten out!!!

5 years ago

Clairice2888

894 Points

I have been dealing with this nonsense since 6:30 AM. I have been on hold forever! The music is irritating to no end. This is totally wrong.

2015-01-28T20:40:06+00:00

William S

18,878 Points

Hello Clairice2888,

I have refreshed your files for your sites. You would need to log out of your Sitebuilder and close it off, then log back in and follow the steps above.

5 years ago

Bill5099

3,144 Points

by the way you should not say the problem has been "solved" when clearly it hasn't been.

1 person likes this

5 years ago

Bill5099

3,144 Points

the issue still persists. i tried copying/deleting my site files and still have the issue on 2(TWO)machines. the issue is clearly on your end. please fix it so i an do business.

5 years ago

Joshua2161

3,934 Points

DurandNOW.com - I have thousands of files. There's no "no to all?"

2015-01-28T22:14:02+00:00

William S

18,878 Points

There is not a not to all option unfortunately. I have refreshed your files. Closing out and logging back in and see if it gives you the message. If it does, you have to hit the don't delete.

2015-01-28T22:23:18+00:00

Clairice2888

894 Points

Still not working.

2015-01-28T22:28:34+00:00

William S

18,878 Points

Clairice2888,

Whats happening?

2015-01-28T22:28:43+00:00

Joshua2161

3,934 Points

i'm in the S's...i'll just keep going

2015-01-29T00:35:11+00:00

Clairice2888

894 Points

I will have to let you know tomorrow. Last I looked it was still messing up.

2015-01-29T15:44:04+00:00

Clairice2888

894 Points

Okay, still having issues with the error message popping up randomly, but compared to yesterday it is much better.

5 years ago

Sheris0305

84 Points

Please refresh all the files for emmanuelrc.org

2015-01-29T00:34:14+00:00

William S

18,878 Points

Sheris0305,

Your pages have been refreshed.

2015-01-29T13:00:53+00:00

Sheris0305

84 Points

It happened again when i tried to open Sitebuilder this morning. Please refresh my files... again. When is this issue going to be resolved?

5 years ago

Karsun

500 Points

This reply was created from a merged topic originally titled Sitebuilder Not Working.

Today when I have tried to update my sites in Sitebuilder, it keeps doing this thing where it asks me about deleting a local copy. This can take up to an hour to try to do and lord forbid you close it out, you have to start over. I talked on chat and was told they were working on it and to try it again tonight. I just want something public notated. Anyone know when it will work again correctly? I'm working on a site I get paid for and this is really not helping.

2015-01-29T00:32:32+00:00

William S

18,878 Points

Karsun,

I have refreshed your files from our side. Please see the post above to fix the issue with Sitebuilder.

2015-01-29T12:03:10+00:00

patti2506

850 Points

Hi William - Please ask the powers at Endurance to at the minimum to update the system status blog. Why bother having one if you won't let the public know of the issues?http://status.homestead.com/ Very disingenuous, not you, them. Thank you.

5 years ago

Karsun

500 Points

I've already done that and the refresh and it's still doing the same thing. I have a photographer website and this will take me hours and hours to do for it not to even work.

5 years ago

Bill5099

3,144 Points

everyone is wasting their time. they do not know what the issue is. i have been working on this issue for 7 hours with no end. finally have my site published. my recommendation is to wait until they figure it out. the issue is their end. not ours.

5 years ago

Joshua2161

3,934 Points

It's not the first time this has happened. I had to do this once before.

2015-01-29T00:49:37+00:00

Bill5099

3,144 Points

what exactly was the cause? what was the final solution? how long did it take?

2015-01-29T00:51:16+00:00

Joshua2161

3,934 Points

The "solution" was that I had to manually re-upload every file. Thousands. No idea what the cause was.

5 years ago

Bill5099

3,144 Points

this also has nothing to do with Desktop. the same issue is happening with Plus.

5 years ago

Karsun

500 Points

Everything "seems" to be working now. It still takes a little longer to get into www.karsunphotography.com than the others which is probably because it has a gazillion files. That is an estimate, not a real number, and sarcasm intended. The other sites seem to pull up much faster.

5 years ago

Bill5099

3,144 Points

dont count on it. wait a few hours. the problem will reoccur. the published version is not synchronizing with the what is in your account.

5 years ago

Joshua2161

3,934 Points

Hey Karsun, nice site! Curious-- is that slideshow deal an element of Sitebuilder Plus or is that separate code?

1 person likes this

2015-01-29T01:19:40+00:00

Bill5099

3,144 Points

yeah. how'd she get that in there?

2015-01-29T01:24:15+00:00

Karsun

500 Points

Top secret! Just kidding - I used http://www.cincopa.com/ and it really helps. I guess at some point I'll do all of the portfolios that way but that'll take some time. :/ (and thank you!)

2015-01-29T01:28:48+00:00

Joshua2161

3,934 Points

Awesome tip. Thank you!

2015-01-29T02:32:24+00:00

Bill5099

3,144 Points

Karsun-

sorry to bother, but would you be kind enough to explain how you are able to do what you are doing? are you inserting the slideshow via the html app?

can you put it layman's terms please? it would be a great help. i've been trying to figure out how to do exactly the kind of thing you have for years!

thanks

2015-01-29T09:20:51+00:00

Karsun

500 Points

Yes, use the HTML app and just size it to what you need. To make it more helpful, I size my HTML box the same size so I can adjust it to where it needs to go. If I need it a different size you can adjust the HTML accordingly. I hope that helps. :)

2015-01-29T09:21:33+00:00

Karsun

500 Points

I guess to clarify, click the "add HTML" thing and paste the code into there once you get it.

5 years ago

Bill5099

3,144 Points

oh. and btw. after wasting over 9 hours today on this publishing issue, out of the blue it resolved itself without me doing a thing on my end. i knew it. it was on their end all along. what a load of crap. sorry Drew.

5 years ago

Drew N, Alum

262,816 Points

I am sorry, I am not sure what happened today, I was out of the office. Are you folks still having an issue?

2015-01-29T04:03:48+00:00

Bill5099

3,144 Points

Drew-

I really wish you would look into this. I've been treated rudely, spent the entire day without eating on this and still have no full resolution.

I managed to publish everything, but if i make any changes like delete a file or add a line of text, i have to go through EVERYTHING again.

Everything means, let my entire web site "recycle" and synch up with the sever version.

When I visit the version in PLUS, one minute the site has totally vanished and next its there!

I think they have absolutely no idea what they are doing. Very similar to the email migration over a year. I spent hours with them cursing and blaming me and they were totally out of the loop!

This MUST end!!! I cant take it anymore. I actually shaking from not eating!

Sorry.

Bill

2015-01-29T04:09:00+00:00

Drew N, Alum

262,816 Points

Bill5099,

I am sorry for the issues. I will see if I can get some information for you. I am not back until Friday, but will see if I can get something for you before that.

2015-01-29T04:12:03+00:00

Bill5099

3,144 Points

PLEASE try. i am really at my limit. i'm seriously thinking of just closing the site down, taking a break and finding another provider at my leisure. this is getting ridiculous and dont like being treated this way. these kids you have down in Phoenix are a bunch a wise ass punks. such a joke. sorry . not you. but i've just had it.

2015-01-29T04:40:46+00:00

Drew N, Alum

262,816 Points

I am very sorry and wish I could get you an answer tonight, but I will try to get something tomorrow.
i do understand the frustration. If you have a specific complaint about an agent I will investigate. It is our intention to provide you with effective and courteous service, but we do have a number of newer folks that we can help out if you can let us know what happened. You are welcome to post privately if you wish to provide details.

Drew

2015-01-29T11:55:46+00:00

patti2506

850 Points

Bill, send me your email address to support@websforgood.com. Would like to share something with you. My frustration level was same as yours. I gave up.

2015-01-29T16:22:57+00:00

Judith4708

454 Points

This string is very helpful. I've had other homestead accounts with no problems, then suddenly, as I am designing a new website and sharing changes and updates with the board that has to approve it, suddenly, erratic, erratic behavior. OMG. Glad I read these messages. At least I know it's not me. But, heck, what havoc this is creating. I think I will set aside this project - which I can - for a day and see if Homestead works this out. BTW, the new colors are **not good** on this [homestead community] page, yellow and purple? Get a new designer. The burgundy/purple comes off brown. Not awe-inspiring for a website design. Change to blue. Read about colors. The yellow is really harsh.

5 years ago

Joshua2161

3,934 Points

I'm having an issue yes

After manually telling sitebuilder not to delete the local files, after going to work on another site and returning, I am once again being prompted... it literally took multiple hours the first time to go through files and then wait for them to upload. seriously. this post says "solved" but it's really not solved.

2015-01-29T03:56:52+00:00

Drew N, Alum

262,816 Points

We will check again on this issue.

2015-01-29T14:29:45+00:00

Joshua2161

3,934 Points

Update 9:29 1/29/15: Can not publish. Sitebuilder saves, but I get an error when publishing.

5 years ago

Joshua2161

3,934 Points

drew- durandnow.com, if you can somehow "refresh" the published site... i have other sites that are having the same issue but this is what i'm trying to work on right now and it has the most files

2015-01-29T04:09:38+00:00

Bill5099

3,144 Points

"refreshing" is a waste of time. i did that 3 times today with these idiots and each time it wiped out half my site. i had to repair site navigation, photos, documents. took me hours. i'm giving up.

2015-01-29T04:15:36+00:00

Drew N, Alum

262,816 Points

I refreshed the files, but I am still not sure what is happening, so I will need to get some info from the engineers.

2015-01-29T04:21:34+00:00

Bill5099

3,144 Points

if i could get an adult on the phone i could move this along but instead i'm dealing with kids, weed smoking punks and wise asses all day. do you have any idea what this has cost me? i'm tired of being blamed for Homestead's mistakes and spending endless hours working through it. sorry drew. time for me to check out. i'm giving up.

2015-01-29T04:28:03+00:00

Joshua2161

3,934 Points

That got me in and I was able to do one update, but I"m not able to update the site now.. it's acting like it's updating but the page is just reflecting the changes

2015-01-29T04:28:19+00:00

Joshua2161

3,934 Points

But thank you -- at least I'm in. I'm not leaving.

2015-01-29T04:47:58+00:00

Drew N, Alum

262,816 Points

Joshua,

Are you able to save the changes and reenter Sitebuilder and see them? Is it just a publishing issue?

2015-01-29T13:34:43+00:00

Joshua2161

3,934 Points

Sorry for the delay - had to sleep. Yes, I was able to see changes in Sitebuilder, it was just a publishing issue. But, I was able to publish this morning successfully, so not sure what changed overnight.

I have not tried exiting the program again yet because I don't want to run into the deleted files issue again. At some point soon I'll have to exit though...

5 years ago

Drew N, Alum

262,816 Points

Bill5099,

I do understand the frustration and will do anything I can to help. If you need to move your site, I do understand, and we will be sorry to see you leave.

Our goal is always to improve our service, so if you have a service complaint, please feel free to let me know the details. This is best done by creating a private conversation.

2015-01-29T05:40:18+00:00

Bill5099

3,144 Points

i dont even have the strength anymore to figure out how to open a private convo. i just want to be a able to edit my website. please have an adult pick up the phone and call me first thing tomorrow. a service complaint would take me 5 paragraphs to explain.

the issue is very simple. THE SERVER VERSION IS NOT SYNCING WITH REALITY-WHAT IS ON YOUR SERVER IS NOT MATCHING UP WITH EITHER PLUS OR DESKTOP. PERIOD. THIS MEANS THAT EVERY TIME I HAVE TO EDIT MY SITE IT CYCLES THROUGH ALL MY FILES ASKING ME IF I WANT TO DELETE OR NOT DELETE. THIS TAKES HOURS.

i'm sorry to yell, but i cant take it anymore, ok? i must have a utility that works. not next month. not next week. NOW.

instead i have this this wise ass supervisor telling me its my fault and that i'm being uncooperative and unhelpful. what is that supposed to mean???

i give up.

5 years ago

b0313

112 Points

This is happening to me as well. Can you please look into it > Fiberglassmasks.com

5 years ago

James4954

130 Points

refresh files for crossroadsmanagement.com . I have gone through all my files like twice now

2015-01-29T13:26:47+00:00

William0213

92 Points

Anything new?
I have 500+ file and 2300+ web pages - the temporary fix is imprcatical.

5 years ago

Bill5099

3,144 Points

this is a temporary workaround until the pot monkeys figure this out:

1)when you log in and the system(desktop or plus) asks you to delete or not delete quickly select no for each file. log out.

2) you will then see in your file manager that all your files needs to be uploaded. they do not. just select one. and publish/upload. log out.

3) when you log back in, the system will then cycle back through but w/o the delete or not delete question. it may take a few minutes but it will then sync up with your site files on your machine. in your file manager you will then see that everything is uploaded.

here is where the issue lies: if you make any changes-the system will attempt to sync up again. the files on their server are ALL your files(or at least many of them)-even ones you have deleted long ago-perhaps years. obviously you do not have those files anymore-but the system is trying to sync up what they have with what you have which is now "missing". OR, after waiting for few hours the system will try again-still to no avail and you will have to start over at #1 above.

"refreshing" does absolutely nothing. all they are doing is refreshing old files you dont want and you will have to cycle through all of them over and over again until they match up with what you actually have on their end.

2015-01-29T13:54:29+00:00

patti2506

850 Points

Thanks, Bill, for the detail.This is incredible. An incredible waste of ALL of our time. One thing I did do that may help others. I deleted old files in the file manager before existing. That did seem to help getting less files to have to respond to in the "delete or not" issue. And I'm pretty sure I broke my keyboarding pounding on it yesterday after so much frustration. :( However, the refresh thing has worked me so far. But I'm afraid to log in again.

2015-01-29T14:00:59+00:00

Bill5099

3,144 Points

do not be afraid to long in again. if you do exactly what i said it will take no more than 15-30 minutes each time you make changes/or they refresh the servers(they do this every day-hence why overnight/next morning you will be forced to update again.)

you will think you deleted files, but they didn't on their end. so each time you log in, the system will try and match things up that don't exist.

also, you will not be able to delete any pages. (i dont know why that it yet-but i'm working on it)

you will be able to make changes and publish. it will just take the rest of your natural life if you have to make lots of them.

i am going to call shortly to see if these kids are taking a weed break or have come back from surfing. maybe i wont get a snotty kid on the phone.

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