Sitebuilder Desktop Fix

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We have some good news to share with our Sitebuilder Desktop customers! We found that the latest version was not compatible with the most recent updates, as a result we've made available a version that currently functions.

Even though the connection has been reestablished, we do highly recommended making a transition into Website Builder. The Desktop Software has not been updated for several years which means at any time this could possibly become an issue again. Any updates going forward will be focused on improving the new Website Builder experience for our customers.

Below are the instructions to obtain and install the working version assuming you are on Windows 7 or later:

  1. Install/repair Microsoft J# 2.0



  2. Using Windows control panel, uninstall Homestead Sitebuilder



  3. Use Windows explorer to locate the folder c:\program files(x86) and delete the folder Homestead.



  4. Locate the hidden folder c:\programdata. Inside the program data folder, rename the Homestead folder to Homesteadbackup.



  5. Log into your Homestead account



  6. Go to the Websites manager page



  7. Click the Download Sitebuilder link under the edit site button.





  8. Scroll to step 3 under the Troubleshooting section and click the indicated link





  9. Save the program to your hard drive



  10. Open your downloads folder and extract the files from the zip folder.



  11. Run the program SiteBuilderSetup.exe



  12. Log into desktop and select a site. Since you renamed the folder that contains the site files, desktop will download the published site. Then you can test publishing. I have not yet tried to rename the backup folder so this step is not necessary, so I advise you let Sitebuilder create the folder and download your sites.



  13. Try to publish a change and let us know if it worked.

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Elyzabeth , Official Rep

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Posted 5 months ago

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R.

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Hi Elyzabeth,

You replied as follows to one of my comments on another thread, but it's now closed. Sorry, I'm behind in all correspondence.

Elyzabeth wrote: "If Sitebuilder Desktop stops working permanently, the only way to update those sites would be to use Sitebuilder Plus. If you are unable to do so, then unfortunately, the site wouldn't be able to be updated."

My reply: When everyone was having problems with Sitebuilder Desktop recently, it still worked for me. However around the same time, Sitebuilder Plus stopped opening for me. So now I can't access it. Do you have any idea why that happened or how I can fix it?

Elyzabeth wrote: "We do have a design team that can get your website started in Website Builder. The good thing about that builder is pages can be duplicated if some of your pages have the same format. If you want, I can have someone from that department call you to discuss how many pages they can rebuild for you and the cost."

I'll get back to you on that when I'm sure about going ahead and whether or not I can afford it.

Many thanks, as always.
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James8473

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This reply was created from a merged topic originally titled I can't publish my site.

I cant publish new updates on my site. I try to add a paypal button or just general publish and a popup keeps coming up saying that I need to connect to internet or something like that. I've been trying to update for about a month now.

Update: I have been trying all day to fix this issue...reading comments on here, uninstalling and reinstalling everything. and not getting anywhere. Im starting to wonder why im paying for this every month.
(Edited)
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Dustin4173

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This reply was created from a merged topic originally titled Sitebuilder not publishing. If there an area wide problem or am I just lucky?.

Restarted it. Restarted my computer. Ran as admin. Did force update. Says there is not an internet connection, when I obviously have a solid internet connection with everything else.
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Peter0895

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This reply was created from a merged topic originally titled Sitebuilder - New Install on New Computer - Will Not Connect to Internet.

I have a new computer with a fresh downloaded of Sitebuilder Desktop. When launched it brings up the sign in window and once the log-in and password are entered..... it shows the No Connection window and provides options.....  Proxy, Connect, Stay Offline.....  See photo.

I have tried all three to no avail. When I click on Stay Offline.... another window pops up stating either the user name or password are not good.  I suspect that is because the software is not connected and cannot reach out to Homestead to confirm they are good.

What do I do to get past this?

Thanks
Pete
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WHC1666

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Hi Pete
I struggled with exactly the same problem a couple of weeks ago and have finally succeeded. I followed to the letter the instructions from Elyzabeth but finally found that by deleting and re installing the J# 2.0 rather than repairing it seems to have made the difference. 

Hope this helps,
Best wishes,
Ian
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Ann9347

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This reply was created from a merged topic originally titled Homestead stays offline.

While I can open Homestead, it stays offline. I've tried turning off the firewall, but this doesn't help. I've tried re-installing Homestead, but this doesn't work. What can I do?
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Peter0895

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This resolved worked perfectly. Thank You!
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Angela8723

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This reply was created from a merged topic originally titled Sitebuilder needs fixed!.

Sitebuilder is not working, it will not connect to the internet. I spent all morning revamping my site, 5hrs of time I can't afford to lose as I work a lot.
I've uninstalled homestead on both computers I have and followed some instructions you posted a while back to fix this problem but it does not fix it, it's still offline and I cannot publish anything. Very frustrating, I pay over 300 dollars a year for this service, it's not good enough.
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Leighton8611

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This reply was created from a merged topic originally titled CAN I DOWNLOAD SITEBUILDER ON WINDOWS 10?.
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James8473

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This reply was created from a merged topic originally titled I can't publish my site.

I've been trying for over a month to publish new content on my site but a popup keeps coming up saying im not connected. Obviously i'm connected because I'm sending you this.
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M9164

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This reply was created from a merged topic originally titled it won't publish and won't connect to internet anymore..

it won't publish and won't connect to internet anymore. tried uninstalling and downloading the one in homestead website currently, but i still not connecting to internet. it's the same internet. and not on working on others either. should i just quit and close it down?? can't get anyone on the phone after 20 minutes hold.
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Helen1169

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This reply was created from a merged topic originally titled How do I speak to someone to fix my problem when I am in Australia and can't even....

How do I speak to someone to fix my problem when I am in Australia and can't even find an email. I can't logon anymore as it keeps saying I'm not connected to the internet. It keeps saying I am offlline. I have followed the instructions and unistalled and reinstalled after finally finding the hidden folder and still the same problem. I don't understand why you have to stuff up a perfectly good system. I'm ready to give up and change website hosting
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Elyzabeth , Official Rep

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This is the only workaround we have to offer to allow you to continue using this program. We have not supported this program, or recommended you use it, in years. If you cannot get the desktop builder working with these instructions, you'll need to start using Sitebuilder Plus for editing. I would also recommend thinking about rebuilding your site in our newer, most updated builder.
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Meanda8694

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This reply was created from a merged topic originally titled I have uninstalled and re-installed site builder and still can not get the progra....