Site Temporarily unavailable.......

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  • Updated 6 years ago
Archived and Closed

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I don't see any updates in the system status, but when customers are going to my site they are getting this..... "Homestead services have been temporarily interrupted. We would like to assure you that we are making every effort to restore service as quickly as possible. We know how much this inconveniences you and very much appreciate your patience." Is this going to be long? I have a sale ending in a few hours and so a lot of customers are trying to get in.
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ShelleyL

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Posted 6 years ago

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Mike F., Alum

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Official Response
I just wanted to make sure everyone in this thread has been updated to even though I have not been able to personally respond to every post today. The website outage that began yesterday evening, and the email outage that appeared early this morning have both been resolved. We realize how frustrating this is for most of you and we are terribly sorry. If anyone is still experiencing a website that is down, or an email account that is not accessible then we'll need to investigate these individually. Both issues we experienced over the last two days affected a very small percent of our customers. We have many different servers so fortunately most accounts and email addresses where always online.

With the recent acquisition of Homestead by EIG we are definitely going through many changes and there will likely still be some speed bumps along the way. However, under our new parent company we are in a much better position to improve our current lineup of products and services.

I know we have already been working on our email system for a couple of months, but there are still more improvements to come. We appreciate your patience but we firmly believe that the changes we make will be very beneficial to all of you once complete.

Mike