Site Mover - Troubleshooting

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  • Updated 6 years ago
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Is it working?

It used to work fine, no problem, but now I can't get any sites to move to any destination..

What's up?
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W_Pauline5092

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Posted 6 years ago

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Mike F., Alum

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It does still work. You do have to log into the destination account to start the process. Let us know where you are getting stuck in the process and we'll try to help you out.

Mike
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W_Pauline5092

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Nope... doesn't want to move on. to next page.. so, just sitting there still... (if it changes I'll let you know), otherwise, in ten minutes, I'm to bed.

Today was a very unsuccessful day. I'll try again about once a day, and keep you posted. Only once a day, because, obviously, it's not making a difference no matter what I do.

So, once a day should be enough to keep you informed of the status.

Sometimes, I will miss a day or two since I am away from the computer during that time.

I still hope, eventually, this will start to work again, because it once did for years!

But, for now, I'm working on Plan B..

Talk to you later!
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Drew N, Alum

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I am able to log into your site. The total number of sites does make it slow, but not as slow as you are describing. It takes a minute of 2 for me to get to different places. If you have unneeded sites, the first thing I would do is delete them.

Do you know how much RAM you have in your computer?

If you like, I can try the site mover tool for you. Just let me know which site needs to be moved where.

Drew
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W_Pauline5092

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Ok, thanks, Drew.

The RAM on my computer is 2 GB.

There are a few sites that I will try to delete, but
I will first try to delete the files of each site from my Desktop Sitebuilder because i can't seem to complete the delete site function from website manager. It times out, too, or just doesn't complete before going back to the same page. The site has been deleted when I look at the list again.

Also, I have researched if possibly there is a bad plugin or file causing a problem with my homestead account pages after I get logged in, and I did find two reported by the Emsisoft anit-malware software.

Here are the two "bad" files that they list:

Homestead.com Turbo/Site Integration Core
File Name:
3a616071078feddfec84a9336b3c863a8ef9e711.exe
Version 0

Homestead SiteBuilder Plugin for Mozilla
File Name:
6968e5c1e3916784b72f55546e23b0a0f9127f0b.exe

Drew, I don't know if you can do anything with that information, but I thot it's worth sharing.

Is there anything I could do with that info, like update any plugins or other?
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W_Pauline5092

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So, I'm not having any trouble at all with my Desktop Sitebuilder. I am deleting files easily. Everything is quick and smooth. But, it's my website account that is hanging; doesn't redirect to the page; can't even get onto website manager.

So, I can't delete sites (I can create them) on my Desktop Sitebuilder, right? I can only do that in the online website manager, right?
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W_Pauline5092

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Dear HS support:

I know that you have been working hard to help but this is NOT working.

If I can't even barely get into my HS account, then something is wrong.

Like I said before, I will check in regularly to see if anything has changed, but I am going to Plan B.

I'm using another website builder, and I actually have my own C-panel to work from, but what a lot of work. Homestead was so much easier, when it worked.

Oh well.

I'm keeping my Homestead account until I get everything else built.

All I know is that, everything was working fine for years, but something changed overnight.
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W_Pauline5092

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Please see the screen below. It is the one I arrive to after logging into my account, going into my Website Manager, then selecting a site url to work on, then after choosing a site to move files from and to the site I'm working on. That's when it just sits there, and it says connecting, "waiting for homestead" but never gets there. See image below of screen where I get stuck.

Now, it used to be that I was able to maneuver inside my Homestead account and use Site Mover with no problem at all, no hangups, really, except that Site Mover has always been a little slower than other processes I believed because of files uploading before finishing the process. ...otherwise, o.k. Now, it just stalls at that point.



P.S. I have defragmented and optimized my PC. Also, the site URl's themselves pull up just fine, and other sites are working fine, too, on my browser. Just Homestead is giving a problem. And, I tried two other browsers. All told,the same problem on all three browsers: Firefox, IceDragon, and Explorer.

I notice, also, that I always have to wait longer than other sites when I am clicking on almost everything from logging in to simply switching from one selection to another. It seems like Homestead is slower. But, as far as my own Homestead sites I have created, they are wonderful for my users. No problem using the various links clicking on the buttons and options - speedy Gonzonez.

It's just getting around inside my Homestead account that seems to be sluggish. Even logging in is slower.

Thank you,

Pauline
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W_Pauline5092

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I am transerring files from one site to another within the same Homestead saccount. ...have always done this without a problem, now is stalling at the point of screencast above.
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W_Pauline5092

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speedy Gonzales (correction to above)
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Mike F., Alum

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We'll need to look at the sites. What is the site name you are transferring, and what is the site name you copying it into?

Mike
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W_Pauline5092

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ok, well, it's in the picture image above that I already sent you. Anyway, it doesn't work for any of the files I transfer from one site to another within my Homestead account.

from site http://1addonstransfer.homestead.com

to site http://3tibcrindexpg.homestead.com

Thanks, Mike, for checking into this.

Also, to let you know the time frame within which I have to work.

I've had to halt my business due to the sitemover function not working for me. Also, I am researching other sitebuilder programs because, after one week, if the Homestead site mover is still not working, I will be contacting billing. I pay a sizeable monthly service fee from my budget, enough so that I'll need to downgrade in Homestead for awhile until I can just maintain my files at the lowest cost possible.
,
I do NOT want to do this, because the Desktop Sitebuilder still works fabulous for me.

So, I really hope this can be resolved before next week this time.

Thank you so much,

Pauline Tatevossian
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W_Pauline5092

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So, is it possible that you can transfer files for me until we figure this out? If so, that would be great! :) Because, that's my only problem.
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W_Pauline5092

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Update: I have found the two addresses, one in California and the one in Colorado, so after tomorrow, if we haven't found a viable solution to this problem, then I will send a certified letter to both addresses letting them know of my dilemma, as well as phoning the Colorado office.

From my experience, the ways offered, to cancel or change my Homestead billing, do not work very well.

But, hopefully, I won't have to go that far.

I'm counting on you, Mike! :)

Pauline
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W_Pauline5092

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correction above The sites were NOT deleting after hitting the delete site option; it NEVER finished completion, so can't delete sites. I did clean out files of several sites (did that from my Desktop Sitebuilder).

Just no go all the way around.

And, BTW, I couldn't even log in here for 10 minutes until my Homestead logged in... Something is wrong!

I'm not spending time on this any longer; it will just have to be the way it is.

I'm done.... Plan B, that's it.

Basically, I'll be paying about $60/ month for storage of my old files until I can get completely set up with Plan B, and that is going to be awhile - just a lot of work - I so want to cry, but I must leave Homestead. This is just too much.

Well, now it's going on 20 minutes; I can't even send this message.

I'm done with this, too.

You won't hear from me unless I see the site is working the way it used to.

Or, if there is a plug in or something I need to install... I'll watch for that in your messages.

Now 30 minutes, still can't send message... Finally, HS is logged in...
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W_Pauline5092

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Yes, that's ok, only for those websites that are on the list that I sent you. Thx.
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W_Pauline5092

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Drew, I can't complete that survey because the survey doesn't really reflect your performance. It asks how willing I would be to refer Homestead to another person. My response would not be a reflection upon you, but rather of how well the Homestead package, itself, is providing what I can use, and, as you know, that's not a very high score, at this point!

Not being able to get into my HS website account to use it, pretty much rates a "0".

As far as your performance, I would give it a "10". Thx!
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W_Pauline5092

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Note: The survey directions do say, "based upon [my] interaction with Drew", but then follows up with, "how likely are you to recommend Homestead Websites to a friend, colleague or family member?"

I think that is very tricky, if you ask me, and pretty much leaves you in the lurch, Drew.

Let the HS survey takers receive the following message,

Drew has done a super, high-rated job of following up and being very focused on the real problem I am having. In my view, it is NOT due to any lack of services that Drew has provided that I still cannot get into my website account to use it.

As far as rating Drew's services, he rates a "10" in my book.

Thank you,

Pauline Tatevossian
Homestead Sitebuilder User
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W_Pauline5092

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P.S. Problem still the same, logged in to my HS account, no redirect, just blank page. At least I was able to leave a comment here!
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W_Pauline5092

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Just curious, can it be that the Homestead plugin for my Firefox Mozilla browser is not the most updated one? The one listed in the firefox list of plugins is the following:

Homestead Sitebuilder Plugin for Mozilla 1.0.0.1

Heppkat Communicator

Last updated Tues, November 20, 2012

File nphssb.dll

MIME Types application/x-hspro-communicator (HSSiteBuilder.hssb)
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W_Pauline5092

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Request to transfer file from one site to three different sites each:

Please transfer from site:

http://shaddrells3tlerlncome.homestea...

Please transfer to each of the following sites:

http://3tibworksite1.homestead.com/
http://3tibworksite2.homestead.com/
http://3tibworksite3.homestead.com/

Thank you!

Pauline Tatevossian
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Mike F., Alum

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Hi W_Pauline5092,

I was able to get most of the sites you listed above deleted. I am still checking on the Firefox plugin you posted above. If I'm not mistaken, that plugin works with the desktop SiteBuilder which is why it's so old. There may not be an updated version, but, It's unlikely that its causing issues on for the Homestead site.

Now that I've deleted most of the sites you've listed above. Can you please attempt to do one of the site moves that you listed above and see if it now allows you?

Also, go ahead and uninstall that old plugin. It's probably not doing anything anyway.

Mike
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W_Pauline5092

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Thanks, Mike, but I'm not even getting redirected to my website manager. I log in and blank page comes up and just hangs. We need to fix that first. Yep, and now I can't submit my comment here because the log-in to Homestead has not taken hold. So, I'll keep trying... Let's see, it's been 5 minutes waiting and timing...

This is a different issue.

Maybe we need to start another ticket so we don't get the problems mixed together. Or, maybe, if we solve the log-in problem, it will solve the "transfer files" issue.

I noticed that Homestead has had two server outages 5 days apart (Feb 13th & Feb 17th).

So, I'll check in later tonight to see what's happen' right after I am able to get this comment submitted! 12 minutes and waiting...

No time to spend here just watching the blue circle go round and round.

Back to Plan B... That is, right after I get this comment submitted, ...ok I think it's up,... 14 minutes waiting for the log-in to happen! Wow!
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W_Pauline5092

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Probably not even that... more like 05% success, and 95% not.
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Mike F., Alum

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W_Pauline5092, We are still working on the issues above but we are answering all the posts on the Community in the order they are received. From everything that you are posting, this is starting to sound like some sort of an internet/network issue where you are not maintaining a good connection with the server. The problems that you mentioned above with regard to websites and server problems were not related to the main Homestead website so there's no relationship there.

Can you tell us exactly how you are connecting to the internet? Satellite, Wifi, DSL, Cable, etc?

Then also, can you perform some quality tests, then take screenshots of the results and post them here?

Here are a couple free sites you can use:
http://freeola.com/line-test/
http://www.geeksquad.com/do-it-yourse...

They may give you different results so try each one of them 2-3 times and post the screenshots here.

Mike
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W_Pauline5092

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Ok, now I'm stopping Plan B, because this could very well work, and, whether or not it does, I'm grateful for these directions you have given.

Based upon the information below, I am assuming that I
should contact my IP server,and upgrade (which I can do)
to the higher speed. Currently,I have the lower speed.

I don't mind doing that; it's a local DSL provider, and I even
know them personally, it's easy for me to work with them.

I didn't have time to screencast the info, but can do so over
the weekend, if you still think I need to.

Also, what info should I give my DSL company when I call them,
to explain why I need to upgrade?

I can probably do that on Thursday... can't do today or tomorrow.

So, that leaves the ball in my court. But, I'll wait for your
advice before I call my DSL company, qnet.

Thank you.

Ping test Broadband Line Quality Test - tested 3 times, same results

Packets lost, 0 average latency 177 ms Jitter 1ms
Good too high 77 over 100 Good

Speed info geeksquad - too low, right?

Tested 3 times, 3 sets of results listed:

download speed 0.84 mbps 0.88 mbps 0.84 mbps

upload speed 0.36 mbps 0.34 mbps 0.35 mbps

4-6 Mbps is normal
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Mike F., Alum

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The speed does seem a bit slow for a DSL line. You can certainly try to upgrade and see if it fixes the problem. The good thing that I see is that there is no packet loss. You can also search the net to see for " dsl line quality test" and you'll find other sites you can use. You may get differing results.
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W_Pauline5092

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You know what? I just realized that am going to be using another faster DSL service on Thursday, so I'll test the Homestead site, and ping that IP provider, too, and compare results.

I Thank you. :)
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W_Pauline5092

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Didn't have a chance to try out the other internet connection, but mine is now upgraded and results of download speed are above 2.5 ms and upload .54 better, but latency is not significantly changed... went down to 174 from 177. So, still no packets lost, and jitter value is 1 or 0.

After doing some research and doing everything I could with my own computer, I now believe that the https pages in my account need to be run through a webpage analyzer and then be rebalanced, maybe also using the Gzip tool, etc.

It's not the http front homestead and actual login pages that are a problem, but it's after it redirects to the secure https pages that are still too slow to come up for me to use.

I tried to find a webpage accelerator, but none could be used for the secure https pages that are loading too slow.

So, I am back to Plan B.
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Mike F., Alum

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https pages are naturally a little slower loading because of the encryption. There's not too much anyone can do about this. But if the pages load excessively slow and time out, then there's probably something else going on.

Mike
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W_Pauline5092

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Also, latency can be very much due to various reasons, including geographical distance and/or location.

The fact that everything else is running smoothly, my broadband connection is working well, all websites come up great, but the https pages of Homestead do not, means to me that further exploration could be made into the setup of the Homestead https pages themselves. And, I know that I haven't been the only one who has had a log-in problem.

That's just my opinion.

Anyway, I have done all that I can do from my side of things. But, I believe there are still some options (that I have read about) that the Developers could try to accommodate - like balancing the load, or embedding a compression factor - on those https pages themselves.

Thank you for your kind attention in this matter.

P.S. I am pretty much done doing any more testing, unless there are changes made by Homestead to optimize those https pages.
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Mike F., Alum

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There isn't anything we can do to change/optimize an https page. They are encrypted for everyone's protection and it naturally takes a little longer for https pages to load. You might try to experiment with some of the security settings on your computer, firewall, security software/virus scan etc. You can try to temporarily disable them, and see if you notice improvement.

Mike
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W_Pauline5092

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Thanks, Mike.

Actually, I have done a full-on test already with/without firewalls, including exiting all virus/malware scanner programs. Doesn't really make much difference. I have done the gamut of testing.

I have, however, using tools and tips researched, sped up my Firefox browser a bit, so I am getting into my HS account in about 1 minute's time after logging in, and can use the blog feature in those sites to communicate administratively with my clients.

So, that's a plus I am glad of.

But, haven't been able to get as far as the last file transfer page, yet. Just times out.

Also, when you say https pages are slower to load, I don't deny that, but I use a lot of other https pages and none of them are noticeably slower, not anywhere near to the slow speed of my Homestead https pages. And, all of them (the other https pages) load to full completion.

Later on, when I have more time, I will run an inspection of the Homestead https pages in Firebug, if I can. I say "if" because it may require developer privileges to do so.

https://getfirebug.com/wiki/index.php...

Notice that is an https site, and it comes up in my browser, lickety-split, no delay
at all.

Finally, in terms of me spending any more time on this, I am still working on Plan B, especially since you are saying there is nothing you can do, and neither is there any more that I can do.

So, Plan B includes a previous request I have made for two file transfers. I'll need those in order to begin recreating single master pages so that future file transfers will be easier and quicker to download to selected sites I am creating.

Plan B also continues to be the creation of new sites in another website builder because I have noticed that the HS Desktop Sitebuilder hasn't received updates for awhile like it used to, and I am just wondering if HS isn't phasing that program out, too. If so, I better be ready with my newly created websites in the other web builder.

Thanks for all your help. :)

P.S. Just as a matter of interest, I came across the following website explaining what they are trying to do to speed up their https sites.

http://blog.cloudflare.com/how-cloudf...
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Mike F., Alum

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I think at this point, the only thing I can really do ( as far as website construction goes) is encourage you to use the Sitebuilder Plus program instead of the desktop version. You are correct that the desktop version has not received any significant upgrades in several years. Pretty much all new website builders (even at other companies) are now cloud based as pushing out updates are more efficient for the companies and the end users.

If the https pages on the Homestead site are not loading in a timely manner, but other https pages are then there is most likely something interfering. Another thing you can try/test is to use different browsers and look at all the addons/plugins that you have installed and disable them to see if there is an addon causing the interference.

Mike
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W_Pauline5092

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Thanks, Mike.

I have already tested all of what you suggested and still same results.

Also, in my Plan B, I am already using another Desktop website builder, and I will NOT be using any online, including the Sitebuilder Plus. It is not an option for me.

I have definitely come to a dead end in regards to continued use with HS. I, too, will be phasing it out.

An update on deleting sites from my account. Although I am able to get into my account, I still get timed out at the point of actually being able to delete the site.

Therefore, I am going to send you a new, refreshed list of sites that I need to have deleted.

Thank you,

Pauline Tatevossian
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W_Pauline5092

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Good news, I was just able to delete one of my sites, so I won't send you a list of files to delete, quite yet.

Thank you.
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W_Pauline5092

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So, why do you think I frequently time out and receive the following message:

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.

Does this mean that "we" is Homestead trying to correct a server error?
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Drew N, Alum

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It is a generic message that just indicates that the action has failed. So far we have been able to complete the items that you have not, so it seems to be limited to your computer. We continue to investigate.

Drew
Hi, this is Pauline again. I have opened up a new Homestead account, and am asking to have files moved from my old Sitebuilder to the new account. I left the details in the email to Mike today.

Also, rather than transfer a bulk of site files, I'm thinking to begin with only one
or two sites, and then we'll work from there as we need to. I may not need to transfer that many sites if I can keep my old desktop sitebuilder to work from. Some of those sites can stay there until I close my desktop sitebuilder which I think I have about a year's time to decide because you are helping me out in that regard. Thank you.

This is to work around the ultimate dilemma we are experiencing where I am unable to log in online to my older Desktop Sitebuilder account.

Thank you,

Pauline
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Mike F., Alum

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Hi Pauline, I did see your email and responded.
Thanks, Mike. I replied to your email as well.

Hopefully, this will allow me to create and duplicate sites, and maybe, down the road, the other account can be rectified, too. Although I can't get into my online Desktop Sitebuilder account, the desktop sitebuilder itself is working like a charm. I still love being able to use it if I need to.

So, I really appreciate what you are helping me to do.

Pauline
Well, Mike, since I didn't see any results nor hear word from you that you were able to transfer the files, I'm guessing you are having trouble logging into my old sitebuilder account?

I'll watch for an update from you tomorrow, then, if this doesn't work by the end of this week, I'll keep the new account until my 30-day free trial is up. If we still can't transfer files from the old to the new account, I will close the newer account, and move on to another website builder that I have already invested in.

I can still use my old Desktop Sitebuilder for some files for awhile (about a year is good) until I get everything set up in the other website builder.

Thank you,

Pauline
By the way, no one has confirmed if the following two bad HS files ,that were found by my Emsisoft scanner, were ever investigated and what were the results thereof.

Homestead.com Turbo/Site Integration Core
File Name:
3a616071078feddfec84a9336b3c863a8ef9e711.exe
Version 0

Homestead SiteBuilder Plugin for Mozilla
File Name:
6968e5c1e3916784b72f55546e23b0a0f9127f0b.exe

I'm really curious what followup was done with that information?

Thank you,

Pauline
REGARDING older gnldnutrientprovider@gmail.com Desktop Sitebuilder account.

UPDATE: New Information ... publishing from Desktop Sitebuilder not working...

...wondering if this might also be similarily related to our online account login problem? I am, however, still able to log into my Desktop Sitebuilder, no problem.

My Desktop Sitebuilder is now hanging before completing the task of publishing a page or site; it wasn't doing that before; it now is.

The Desktop Sitebuilder (DS) BLOG access is still working great...

But, what is VERY interesting to me is that I can still publish BLOGS from my Desktop Sitebuilder, which is really not from my desktop at all since I see it logging onto the HS website that appears in the Blog window that pops up after I hit "Edit" from my Desktop Sitebuilder;

Now, that seems VERY encouraging. It seems like it is bypassing something that is otherwise there when I log in online or also try to publish from my DS. WHICH leads us to a possible disk quota getting in the way? See below for further explanation.

After I hit publish from my Desktop Sitebuilder for a page(or site) I am working on, the little grey window pops up and the light blue shade moves across the bar from left to right as if it has completed. But, then it hangs there, with the words above it:

Publishing Pages and Files

Checking disk quota...

So, I did a little research on the status of publishing that doesn't complete in a similar way, and I found this support forum at the following URL:

http://h30499.www3.hp.com/t5/System-A...

What caught my interest were 4 possible ways to help fix the problem:

Easier to try:

1) ...temporarily fix by disabling "the quota check". At least this could allow me,
the user, to log in and work with my files.

2) ...if quotas are not used, then "checking disk quota" should be jumped by
"[zipping] through the process".

More complicated:

3) ...explore unavailable file systems due to possible disk failures (this would
be detected in syslog - if you need me to supply any info in that regards,
please let me know.)

4) ...explore error with "sya profile or something like that."

I know you are busy, Mike, but if we could check this out within the next day or two, that would be so very much appreciated.

Thank you!

Pauline

P.S.

REMINDER: Although I am logging in from my new HS account "learningadvocate@gmail.com", we are working on an ongoing problem with my older HS Desktop Sitebuilder account, gnldnutrientprovider@gmail.com.

Thank you. /pt
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Drew N, Alum

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We are looking at the possibilities. You are way under your disk quota, so that shouldn't be a problem. It isn't something we can easily disable.

We would like to arrange a time to try to do a remote session with you so that was can see these things happen. Would you be able to do that with us?

Drew
Yes, Drew, that would be most welcome

My times available are this afternoon after 1:00 PM Pacific time, or anytime thereafter through Tuesday next week. Thanks!
I am here available for a remote session if this is a good time for you (or later is good, too). I'm online for the rest of afternoon.
I think I may have found the reason for not being able to publish in my Desktop publisher:

Get this:

I accidentally hit a link whilst looking for some possible solutions, and it took me straight into my file manager, page editor, and "switch site" option of Sitebuilder Plus. Now, don't the two of these sitebuilders clash?

And, guess what else. I tried to publish one of the pages from the Sitebuilder Plus, and wah-lah! Miracle of miracles. It published!

So, what do you think?

Can I get the Sitebuilder Plus switched off, so I'm only able to work from the Desktop Sitebuilder, please?

Thank you,

Pauline

Also, FYI, for some reason I was able to work from the PLUS online account that way, so if push comes to shove, and we have to revert back, we can.

However, it still did not let me get into my website manager or any tools thereof, or any other account information, except my PIN clicked on, and the Log out button logged me out.

How about that! /pt
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Mike F., Alum

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I was taking a look at giving access to desktop SiteBuilder for the new account but it looks like you started a new site with the Plus version which makes it incompatible. We can attempt to delete the site called "Master1DollarEarn4Leads" if you are not using it for anything and this may restore the desktop functionality. This site template has features not compatible with the old software.

Is it OK to delete that site?

Mike
"restore desktop functionality"? ..."restore" means from what is not working, to what was working before, and I have never even tried using that site in desktop sitebuilder for it to be affecting "desktop functionality" (as you put it), and, reason being, it WAS created in my new PLUS account; I wasn't using the Desktop Sitebuilder relative to any sites created in my new account.

Nevertheless, I have deleted "Master1DollarEarn4Leads" myself since it stopped at the point of the page when asking me to decide local or published copy and kept repeatedly asking that for the same page (except the number kept changing 1, -1, 2 (probably all the way up to a very high number that totaled 6,086, I am assuming!) because, also, to conclude, we transferred 6,086 of those same pages straight over from the "stanleyb3t1er1ncome1" site!

Also, you should know that when I tried to download files in one of my old account sites (I don't remember which one) it also stayed at that "1DollarEarn4Leads-Members.html" page, because I am assuming it was waiting for all 6,086 pages to download!

I did NOT know that at the time, but DO now. They were in my desktop computer files - all gone now, because I did a sitebuilder reinstall - but I am sure they (6,086 ~navs files) still do exist in the HS storage files where they are still being transferred over whenever the request is made!

Finally, the site, "Master1DollarEarn4Leads" is not the only site I have created in PLUS from my new account, but, rather than figure that out right now, I think we need to first investigate why we are getting 6,086 files transferred/downloaded/uploaded, whatever the case may be, from the ~navs folder of sites that have that page, "1DollarEarn4Leads-Members.html" , on them. This is a separate issue.

So, let's put a HOLD on activating my desktop sitebuilder until we figure out why 6,086 pages are being transferred over from the ~navs folder of some of my sites (happening in both old and new accounts of sites created in old account.)

Thank you,

Pauline

There is another
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Mike F., Alum

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I'm unable to see those 6086 files, where exactly are you seeing those? Can you explain, or post a screenshot?

Mike
sorry, what I mean to say is that I am retracting my request to activate Desktop Sitebuilder since the other issue of 6,086 pages takes precedence.
ok, I'll try to duplicate it, if I can, not sure. I do have a copy of the front list of files/folders including ~navs folder, but the contents are gone. Let me see what I can do. Inside the ~navs folder was a repeated list of the "1DollarEarn4Leads-Members.html" page with the added numbers at the end that always come from having duplicate copies of a page.

So, let me see what I can do to get you a screencast. It will probably take me about an hour to get this for you.

I guess, seeing is believing!

/pt
Ok, Mike... Here is image of the front files that were on my computer showing the ~navs folder that all the 6086 pages of "1DollarEarn4Leads-Members.html" were in:



But I'm not able to duplicate the list of repeated file pages that appeared within the ~navs folder (they were deleted when I reinstalled, and those files aren't downloading any more!) So, I've decided that, even if you can't find those files, I might be able to work around it by doing what I was doing anyway, and that is cutting the sites down in size. And, I think I need to do that from the Deskop Sitebuilder.

I also made sure to delete all sites that I had created in the Sitebuilder PLUS of my account, so that, the only sites remaining are the ones you transferred from my old account.

Another question, before we go ahead, Mike: Is it going to be a problem that I have published one of the old sites in the PLUS mode?

That site is "stanleyb3t1er1ncome1.homestead.com".

If that's not a problem, Mike, then, I do want to activate Desktop SB for my new account because I see that I am needing to keep the already created sites as is and be able to work with them from the Desktop Sitebuilder.

Thank you,

Pauline
P.S. As I said above I have already deleted all newly created sites that would have used any new templates. Please activate my desktop sitebuilder for my new account. Thank you. ...Pauline
There are no newly created sites left in my new account... all that are left are those you transferred from my old account to new.
I am hoping you can, please, activate my Desktop Sitebuilder for my new account before the close of the day? ...please, it will very much appreciated. Thank you. /pt
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Mike F., Alum

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OK. You should now be able to log into the new account with the desktop version.
Thank you, Mike. Did log in and was able to publish a new site from there as well.

Thank you, so very much.

Thanks to your expedient help, I can now get a good night's rest! :)

Pauline
Good Morning, Everyone!

Very glad to be back on the Desktop Sitebuilder.

Also regarding above topic of 6,086 ~navs files, I was able to replicate the list of files that are landing within the ~navs folder.

Thanks to Mike transferring an older site (from my old account to new one) that site hasn't been used as much, it contained only 243 of that same page (see above description of issue) being downloaded repeatedly in numbers.

The site that I was able to download to my new account Desktop SB, is titled, "TrevorsOld3TIBSite1". The page title is just a little different than the same page in the other sites, but it is the exact same page that is created with the navigation menu on it.

See screencast below of 243 same files within ~navs folder being repeatedly downloaded.



So, if anyone of you are able to figure this out, I would really appreciate being able to download my other sites that Mike so generously transferred over from my old account to new one. I am certain they are being stopped by the enormous number of that one page, and, it seems that, every time we download, that number increases by some multiplication factor we do not know!

Here is the screencast of what is looks like when these extra pages get that far in the process:

RE: Had to switch from newer 2014 HS Desktop Sitebuilder to older 2012 one.

Regarding newer version, January 2014, of HS desktop sitebuilder, after downloading, it was doing a few quirky things, like appearing to upload but not really doing so. As well, it would work and then not work by telling me that I needed to connect to the internet.

When downloading the 2014 version, the HS website showed I had Windows 7. As well, I also set the HS properties in control panel of compatibility at Windows 7. But, a picture of one of the "stdout9" logs shows (see at red arrow of screencast below) OS name to be XP.



So, I downloaded the 2012 SB version and it is now working great as before.
Note: I also reset the HS properties compatibility value to XP security pkg 2.

Thank you,

Pauline
RE: Some Sites won't download to Desktop SB because of thousands of ~nav same page files downloading, too.

[You can PAUSE this item until I test a strategy for it. I am deleting files of the site from file management in my account website management. Then, I'll try to download afterwards. I'll let you know if I am successful.

Please disregard rest of message below until I test my strategy above. Thank you.
.....................................
Do you have any idea regarding the issue of those repeated files that are attached to those key sites that Mike transferred from my old to new account?

See above messages with screencasts of this problem.

Because of the number of files - in the thousands - I am not able to download those sites. I am especially wanting to be able to download the site, "Trevors3tierincome1.homestead.com". It is the master site of all of them.

If I can't download it, I will be having to recreate from an older site that I have downloaded, (without that ~nav page spoken of in messages above.)

If this is a lost cause, then I need to know that, too, so I can know how to proceed with my website creations.

Thank you,

Pauline Tatevossian
RE: Sites won't download...

Please disregard previous message above until I first test the strategy of deleting files of a site by doing so from my online account's website manager. ,

Thank you,

Pauline
Ok, I downloaded my master site, "Trevors3TierIncome1", and it has 15,624 of the same page in it's ~navs file. You can see what that looks like in the screencast of one of the above messages of another site with 423 of those same pages.

Whoa! This is a monster just growing bigger!

By the way, I was able to download another site, "Crystals3Tlerlncome", and it has 1,860 of those same pages in the ~navs folder.

I have to figure out what to do before I shut down my Desktop Sitebuilder. I'll first delete that same page (from the main directory) on line in my account's websites manager, then, I'll delete from my desktop sitebuilder as it is open right now. I can't just publish; it will go through all those pages and more. It takes almost an hour, and will be longer and longer each time...

And, I will delete that ~navs folder and contents completely from the corresponding file on my computer, and, then republish...

Hold on tight... here we go!
Regarding last message:

Unfortunately, I had already deleted that same page from the directory so it's not there in main directory, anyway. And, just deleting the ~navs folder & contents from my computer won't solve the problem, either, because those 15,624 files were downloaded from the HS files into a empty folder since it had been deleted when I reinstalled my Desktop Sitebuilder (that happened because I had uninstalled it first which was really what caused the deletions, - now know not to do it that way) but it shows that these multiple same page files are being downloaded from the HS server, and are multiplying each time they are accessed from my desktop.

So, it looks like I will be recreating this site anyway, just so I can get rid of that page once and forever.

Don't know what else to do...

Oh well, some things work and some don't.

Pauline
...correction: ...these multiple same page files are being downloaded from the HS server
We did it! The ~navs file and all it's 15,624 pages are gone! The site now loads as normal.

Here is the proof of the ~navs files being deleted from the "remote" files:



WHAT DID I DO?

After the last message, I remembered that the site was still showing as not published in my website manager.

Therefore, I went to the ~navs folder in the corresponding folder on my computer, and hit delete.

Then, I returned to my Desktop SB and refreshed the file manager. Then, I selected the index page and selected "upload" to publish it.

To test... I did the following:

After that, I switched sites to another trouble-free site that loaded easily.

Then I switched sites again back to the site I was testing, and it loaded normally with one difference...

...the process (see screencast above) that said:

"Deleting remote:~navs"

So, what do you think about that!

To prevent this from happening again, I am assuming, to be safe, it is best not to use the navigation menu. I, for one, will definitely not be including it on any site that I create.
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Drew N, Alum

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It seems that might be the solution. We do not have many customers that have the number of sites and that many files, so it is hard to say if that is the definitive cause, but let's keep a watch on it.

Drew
Good morning!

It looks like I'll be paying for a new account coming up in April, but that is just fine with me because it is working great, as I am very happy using the Desktop Sitebuilder, older version 2012.

In order to get what I need transferred over from my old account ("gnldnutrientprovider@gmail.com") there will still be a few tasks that I'll need to request help with. Thank you.

I appreciate everything you have been helping me with. It has all been worth the rather long wait, although, for the complications we encountered with my old account most likely being corrupted, it probably wasn't that long a wait after all.

So...

Here is what I am requesting for now...

In my old "gnldnutrientprovider@gmail" account, please change the following file names by adding the number "2".

Once you have confirmed doing so, I will be reverting those same files, that are in my new account, to their original file names they had before they were tranferred.

Thank you.

TASK: In my old account, "gnldnutrientprovider@gmail.com"
please add "2" to each file name below: Thank you. /pt

Balakrishnans3Tlerlncome

Crystals3Tlerlncome

Davids3TierIncome

JohnMTlerlncome

StanleyB3Tlerlncome

Trevors3tierincome
Please add this next Task also:

TASK #2: Transfer from the old account, "gnldnutrientprovider@gmail.com"
to the new account "learningadvocate@gmail.com" the following
file:

FTPDISPATCH.homestead.com

THEN, after transferring, in the old account, please rename by adding the number "2" to the file. (I guess that's how we should do it, as I will be reverting that file in the new account back to it's original name? ... after you confirm, that is. Thank you.

Pauline
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Drew N, Alum

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Hi Pauline. If you can confirm that the sites all moved completely, I will delete them off the old account and that will free you to rename the new ones.

Drew
Hi Drew:

Ok, then, one-by-one I will send you the confirmation to delete from the old account. But it will take a while longer for me to do it that way and causes more difficulties for me because I need to be able to work on each site under the new name (which I can't do in the old account) while I am ascertaining if they transferred all correctly.

By the way, that way of deleting files may seem the easier way in order to rename them in the new account. However, I am still having to take the time to be sure that hew files are rid of the thousands of that page that keeps replicating itself.

I was hoping to get the old files numbered "2", so that I can then work with the files in the new account as they are already renamed because there are modifications I have to do which I can't do in the old account, while testing if they are in order, and, then, I will request the old files - one-by-one - to be deleted. But it sounds like you are not willing to do it in quite that way?

I know that you still have the files kept safe in case I do away with them, but you
did say for me to confirm that they transferred o.k. But, I can't do that necessarily overnight, and I would rather the files be here and renamed to their original name while I work with them here and determine if they did actually transfer in a way where I can work on them without a problem.

However, if that can't be done, then I choose to keep my files as is in the old account, as I work on the new ones. My clients will just have to wait for their updates until I get all done on each site, one-by-one, and that is NOT good for business.

Thank you,

Pauline
P.S. Sometimes I feel like that song, "There's a Hole in the Bucket". Are you familiar with that one?

Liza asks Henry to fetch water.

and he says, "With what shall I fetch it?"
and she says, "With a bucket"

and he says,
"There's a hole in the bucket, Dear Liza"

and she says, "Well fix it dear Henry"
and he says, "with what shall I fix it?"
and she says, "with a straw"
and he says, "the straw is too long"
and she says, "cut it"
and he says, "with what shall I cut it?"
and she says, "with an axe"
and he says, "the axe is too dull"
and she says, "wet it"
and he says, "with what shall I wet it?"
and she says, "with water, Dear Henry"
and he says, "with what shall I fetch it"
and she says, "with a bucket, Dear Henry"

and he says,

"There's a hole in the bucket, Dear Liza"

- just a little humor there -
If you are able to do so, I would really appreciate that you transfer the files for the following site:

FTPDISPATCH.homestead.com

[The information below has changed. I DO need to have the old account file renamed by adding "2" after the transfer. I have to be able to get into the blog contents to capture and save into my own archive files. I do need to do this before confirming the old file for deletion. Thank you.

- previous contents deleted -

Thank you,

Pauline

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