site not taking payments, and chat site is not responding..... anyone have issue

  • 0
  • 1
  • Problem
  • Updated 1 year ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

site not taking payments, and chat site is not responding.....   anyone have issue
Photo of steve9638

steve9638

  • 220 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Todd H

Todd H, Social Media Specialist

  • 19,954 Points 10k badge 2x thumb
We have received a few reports regarding this same problem with the Pay Now button not working. I will attach your site to the ticket, and I do apologize for the inconvenience.
Photo of Mary Kay2053

Mary Kay2053

  • 60 Points
I am having a problem too! But, I was thinking it was because the payment was too high. Is there a limit on how much I can accept as a payment?
Photo of Drew N

Drew N, Community Manager

  • 258,518 Points 100k badge 2x thumb
This is something you would need to check with the payment processor and your account there. They can, but don't necessarily cap the amount that can be charged.
Photo of steve9638

steve9638

  • 220 Points 100 badge 2x thumb
it is not a cap issue.  Won't process even a $1.00.
Photo of steve9638

steve9638

  • 220 Points 100 badge 2x thumb
now been over 24 hours without a fix to accepting payments on my site.  no number to call, chat site unavailable.  ?????
Photo of Drew N

Drew N, Community Manager

  • 258,518 Points 100k badge 2x thumb
Steve, chat is closed at this time. This issue is with the development team, who is working on it. The support team will not be able to give you additional information, as it needs to be resolved by the programmers. We are sorry for the inconvenience, but it is being worked on as quickly as possible.

This conversation is no longer open for comments or replies.