shipping prices not adding up

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Does anyone know if when you are using Shippo as your shipping platform, that it should add up the items and price by total weight, not per individual package? For example today I had a customer want to order 6 wax melts. It was quoting her shipping at around $18. When I went directly to Shippo and entered the weight and dimensions it was $8. I ended up having to ring up the sale outside of my store to get the sale. :( Any way to get it so that multiple packages are added up as shipping in one package, not several individual packages? Thanks!
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Michelle8095

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Posted 2 weeks ago

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Michelle C, Employee

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Hello,

I was able to see that it does initially quote a higher amount because you have the shipping rate set to charge per product. However, even though it initially shows that shipping price at the end of the order process it does allow you to choose your shipping from shippo and it overrides any pre-determined shipping costs. If you go to the shipping rate settings and set it to flat rate this will avoid displaying any shipping till the end to avoid confusion. 
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Michelle8095

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Thank you! I will give that a try!
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Michelle C, Employee

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You are welcome. 

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