shipping address incorrect

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Hello! I recently had about 5 separate orders placed in my store. I am integrated with Shippo. The customer filled out her billing address and then a different shipping address for each order correctly. I noticed this on my email notification of a new order placed. When I went to my orders and clicked to ship, it uploaded all fields with the billing address and not the shipping address. How do I set it u so that the orders ship to the shipping address and not billing address? I had to override all fields, look up my emails and manually enter each address. I am just glad I knew the purchaser because I recognized her billing address, otherwise I would have used the shipping address autofill. Thanks!
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Michelle8095

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Posted 3 weeks ago

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Michelle C, Employee

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Hello,

I do apologize, from the tools I have, I cannot replicate this issue. I am able to get the correct shipping address to print when using different addresses for billing and shipping. For this situation I would recommend calling into support as we may need your log in credentials to access your account to look a bit deeper into this for you. You can call into support at 1800-710-1998 Monday-Friday. 
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Michelle8095

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Thank you for looking into it! I will continue to keep an eye on orders and if this problem is repeated, I will contact support. Hopefully, it was just a glitch! ;)
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Michelle C, Employee

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No problem. If you need any assistance please do not hesitate to call, we are here to help. 

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