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IMPORTANT - It is necessary to have your standard Hmail account converted to an Hmail Suite in order to support the added features (synchronization of email folders, calendar events and even email contacts). After converting to the Hmail Suite, please allow 15 minutes for the changes to take affect before proceeding with the instructions below.
Instructions for upgrading to an Hmail Suite
1. Open iPhone settings
and select the "Mail, Contacts, Calendars" as shown in the image below.
2. Choose "Add Account".
3. Select the "Exchange" option.
4. Enter your email address and password which you created on the Homestead website and a description for the account.
5. Enter the server name emailmg.homestead.com (all other fields should auto-fill).
6. Select the options you wish to sync ( or leave all turned on), and select Save.
Mike F., Alum
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184,718 Points
Posted 6 years ago
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82 Points
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268 Points
Mike, thank you for the email. I did everything listed above including upgrading to hmail suite and it is still not working on my iphone 5.
States:
Cannot Get Email
The connection to the server failed.
Suggestions? Thanks!
States:
Cannot Get Email
The connection to the server failed.
Suggestions? Thanks!
Mike F., Alum
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184,698 Points
Shannon2001,
If the connection to the server is failing, it could be any one (or a combination) of the things in steps 4 & 5 above.
If you can't visibly see any errors, it may be best to just delete the account and reconfigure it from the beginning.
Mike
If the connection to the server is failing, it could be any one (or a combination) of the things in steps 4 & 5 above.
If you can't visibly see any errors, it may be best to just delete the account and reconfigure it from the beginning.
Mike
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416 Points
So i followed your setup directions and everything works fine except it won't send emails, it's keeps giving me an error. How do I fix this? This is the same problem I have always had, when I had my last iPhone i just ignored it and stopped using email on my iPhone.
Drew N, Alum
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262,826 Points
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152 Points
same issue..... take password at setup but when you send a test email says incorrect password ... on PC signs in and out no problem same password
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152 Points
homestead is the only one I ever have issue with ... when it comes to setting up emails....ugh
Drew N, Alum
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262,826 Points
Jack4470,
This configuration requires an upgraded mailbox. The boxes you have you would set up as IMAP. Do you need a shared contact list and calendar?
This configuration requires an upgraded mailbox. The boxes you have you would set up as IMAP. Do you need a shared contact list and calendar?
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140 Points
i have followed the above steps using my suite account and i still have the same problem (incorrect password try again). My issue is i need all of the meeting requests that are emailed to me to synchronise on all of my devices. this is why i was hoping to setup the exchange and also why i upgraded to suite. bearing in mind that i want emails and calendars to sync on every device should i also set up my outlook using exchange?
(Edited)
Drew N, Alum
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262,826 Points
Are you able to log in to webmail with the password you are using? If not you will need to change the email password. The second most common reason for this is that the user name must be the complete email address. Make sure there is it is spelled correctly. A suite is required for the syncing of calendars, but let's find the iphone issue first, then we can go to other devices.
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140 Points
hi thanks for your reply. firstly yes i can log into webmail fine with the same password. the spelling is also correct.
Drew N, Alum
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262,826 Points
Ok, and which email address is it you are trying to connect?
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140 Points
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140 Points
could this be that the email i created was using JLloyd and what needs to be typed is case sensitive? as in should be jlloyd? i just tried that and it now seems to work??
Drew N, Alum
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262,826 Points
I'm glad it is working, but I have never seen it be case sensitive before on the user name. It shows in the system in all lower case letters. I'll have to run some tests on that end.
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140 Points
ok. If it isn't to much trouble could you help me solve the calendar synch setup for my iPhone, iPad & outlook? i was hoping to receive and add all meetings to every device.
Drew N, Alum
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262,826 Points
Are you seeing the calendar on the phone now? Did you turn on the option when setting it up? The ipad will be the exact same setup as the iphone. For Outlook, there is a little more to it. There is a connector software that needs to be installed.
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140 Points
yes i am! you're truly a wizard of HMail! not sure about the connector software though i might research that a little bit.
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140 Points
in fact never mind! Outlook is working too now?! thank you again so much for your help!!
Drew N, Alum
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262,826 Points
Excellent
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314 Points
I can't get my IPhone6S to connect to mail server. The only thing I see out of place is that it doesn't pre-populate USERNAME as in step 5. Please advise, I'd like to be able to get my mail on my phone asap.
(Edited)
Drew N, Alum
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262,826 Points
To use this configuration your email needs to be a suite. How do you plan on using email? are you sharing anything, or just sending and receiving mail?
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314 Points
Share anything like what - attachments? Probably not but potentially.
What do you means SUITE? The Homestead set up hasn't changed since last week when I was able to receive send and receive emails (though never delete) on my old phone. I just went to edit> Basic Info and that option is not even visible.
What do you means SUITE? The Homestead set up hasn't changed since last week when I was able to receive send and receive emails (though never delete) on my old phone. I just went to edit> Basic Info and that option is not even visible.
(Edited)
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314 Points
So what the? I'm supposed to upgrade and pay more $ for a suite accnt. but it worked on my old phone a week ago? And I pay for 2 sites, 2 emails, etc. etc.
(Edited)
Drew N, Alum
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262,826 Points
If it used to work, then you used a different configuration. Try the link below.
https://community.homestead.com/homestead/topics/how_do_i_set_up_imap_email_for_iphone_ipad
https://community.homestead.com/homestead/topics/how_do_i_set_up_imap_email_for_iphone_ipad
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314 Points
Drew- thank you. Am I missing something where it says to use OTHER under Email accnt. types instead of Exchange in your tutorial between step 1 and 2?
Drew N, Alum
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262,826 Points
Yes, and since you should be setting up as IMAP, please post further questions in the other topic I linked above
Mike F., Alum
Depending on what configuration you are using there could be several things to look at. This option above will likely work the best, but if you'd rather connect with POP or IMAP, let us know and we'll get you the correct instructions.
Mike
Vicki8786
Vicki8786
William S
I'd be more than happy to try and help you with getting this to work. How is your mail set up currently? IMAP or exchange? Do you have a preference as to which type you want to use?
Jonathen2917
Info2396
Todd H, Social Media Specialist
Can I have you try changing the password and adding a special key in it somewhere? I specifically used the * (asterisk)
Jonathen2917
coastalsignconcepts3383
Jonathen2917
Drew N, Alum