Setup email using the Corporate (exchange) configuration on Android.

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IMPORTANT - It is necessary to have your standard Hmail account converted to an Hmail Suite in order to support the added features (synchronization of email folders, calendar events and even email contacts). After converting to the Hmail Suite, please allow 15 minutes for the changes to take affect before proceeding with the instructions below. 


Instructions for upgrading to an Hmail Suite

1. Open the standard Android email app and select the "Corporate" option as shown in the image below.



2. Enter your email address and password which you created on the Homestead website, and select the "Manual setup" option.



3. The email address field should auto-fill. In the Domain/username field enter the full email address. The password field should also auto-fill. In the Exchange server field enter "email.homestead.com". Leave the SSL box checked and select the "Next" button.



4. Some Android devices may give you a warning similar to that shown below. Continue by selecting the "OK" option.



5. You can edit/customize the sync settings, or just accept defaults and click the "Next" option to complete the setup.


6. You can give the account a name (optional), then click "next" to complete the process.

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Mike F., Alum

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Posted 5 years ago

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Travis6622

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This reply was created from a merged topic originally titled
having Problem linking email to cell Phone anybody know how for Samsung galaxy?.


I followed the instructions but I keep getting an authentication failed note
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Mike F., Alum

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The Corporate/Exchange option will likely work the best if you are using the stock Android email app.

Mike
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teddyvillareal8664

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It wont let me choose your 1st step it just wants me to set up email acct

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Mike F., Alum

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Just choose the "add account" option, and then it will give you the options shown in step #1.   Also, for this to work, your email account does have to be upgraded to a Suite rather than a standard mailbox.  The Suite is $3 per month. Just reply here if you want us to add this. 

The Suite will allow for syncing your calendar and contacts.  If you don't need this, then you can use the standard mail box which you already have and then set it up using IMAP settings instead.

Mike
(Edited)
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teddyvillareal8664

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i did that too, and still nothing I also am wondering with this am i able to use like the open xchange (calender, appointment) thru the email!? i want to be ablt ot control appts and such thru my android phone is why is ask

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teddyvillareal8664

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So with what i just asked I am assuming i need the suite? Is there anyway that u can chat privately with me

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Mike F., Alum

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Those options will work, if you upgrade to the Suite mail box.  After you choose "add account" what exactly happens or what are you seeing?

Mike
(Edited)
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teddyvillareal8664

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I am getting auth failed msg, where do i upgrade at

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Mike F., Alum

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Sorry I don't have the ability to live chat. If you wish to live chat, you can go back to the main website and click the Help link at the top of the page, which will give you a link to Live Chat.
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Mike F., Alum

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I can add the upgrade right now if you wish.

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teddyvillareal8664

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i did earlier and got no help ill just talk to u here

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Mike F., Alum

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You wish for me to add the Hmail Suite for $3 per month?

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teddyvillareal8664

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will I be abke to do the things that I want with that upgrade like scheduling appts and viewing appt book and such thru this corporate email thru the email icokn in my android phone
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Mike F., Alum

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yes
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teddyvillareal8664

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if I can do that yes
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Mike F., Alum

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It looks like you have two email accounts. Which one did you want to be converted to the Suite?
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teddyvillareal8664

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what do you mean i set up the homestead one but you cannot use open xchange thru your phone like I want most of work is done thru phone so that is what i am really looking for so I wanted/hoping the gmail (corporate) would work
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teddyvillareal8664

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which emails do you show

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Mike F., Alum

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Gmail will still work, but Andriod has a separate app just for Gmail.  This process that we have been discussing is to configure your Homestead email.  By upgrading it to a Suite, it gives you the ability to manage your calendar and contacts from the phone. It has nothing to do with Gmail.
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teddyvillareal8664

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right and that is fine
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teddyvillareal8664

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ok the admin one or can they both be 
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teddyvillareal8664

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now my husband and i both access and make changes on the admin one can we still from 2 separate phones
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Mike F., Alum

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Yes.  it will work on two phones.  I can add the upgrade to Admin. If you want the other address upgraded it does cost another $3.
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teddyvillareal8664

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yes both is fine also while in my acct can you remove the weblistings for me
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Mike F., Alum

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Sure.. I can take care of that too.   You should now be able to add the email account without errors.


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teddyvillareal8664

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i am still getting error

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teddyvillareal8664

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setup could not finish auth failed
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Mike F., Alum

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First do a password reset as shown here.


(Edited)
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teddyvillareal8664

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I am still gettting same thing

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Mike F., Alum

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Make sure your password has at least 8 characters, upper and lower case letters and then double check all of your entries in step #3 to make sure there are no typos.

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teddyvillareal8664

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I am going to try on a different phone and if I still have trouble I will comment here w/in a few days i guess
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teddyvillareal8664

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I have numerous times lol

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Mike F., Alum

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OK. thanks

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Sharon8098

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This reply was created from a merged topic originally titled
Deleting E-mails on Galaxy Samsung phone does not work.


I can not delete emails on my phone - they just re-appear -HELP
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Irene0318

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not working for me :(
follow the direction but it keeps stating cannot connect to server.
I upgrade to the suite even over an  hour ago to ensure I could get the emails on my phone. any more suggestions? have a new galaxy s5, would like to be able to use it 
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Mike F., Alum

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HI Irene0318,   Can you go to email.homestead.com and log in to your email account first?  This will rule out a problem with the password.  Then if you can log into the web mail ok, we need to focus on the settings on the phone. That error is almost always a typo in step #3 above.

Mike
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Irene0318

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Hi Mike,
Logging into the email on homestead is not an issue. I also normally use outlook and I am getting my emails.

I downloaded an app called K9 on my phone and I am getting the emails now. Really had preferred just adding it as corporate, but for once I want to utilize my phone properly now that I have a good smart phone.

Do you have any opinion on the K9 app?

The error message I kept getting was that there was no server response.
Thank you for any suggestions!
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Mike F., Alum

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Yes.. I actually prefer the K9 app over the stock Android email application.  I personally ( and I've seen several customers )  had problems with the stock app not deleting emails when configured as IMAP, but K9 worked perfectly.

Mike
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tiffany2548

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Did you ever get this issue resolved with getting  hmail added to your phone's exchange email account?


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Jeff6724

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I followed these rules and I am getting a security warning with the security certificate for this site. Certificate not from a trusted authority.  Can anyone help me? Please?
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Jennifer3538

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We have followed all the steps here and can login at email.homestead.com without issues. We are still getting a "login information incorrect" error. What are our options for an Android phone?
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William S

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Hi,

Are you setting up the exchange box on a suite email?
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Jennifer3538

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Yes. All of the above instructions have been followed. 
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Sara5559

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I have followed the above directions and I have upgraded to Suite and I have doubled checked my password and it is fine. I go through the process and I said authentication failed. Suggestions?
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Drew N, Alum

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What is the email address? Are you able to log in to the webmail? Where is the authentication failure happening? On incoming or outgoing?
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Jennifer3538

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We are having a similar problem, see my question above. The email is jason@canvasworksincmn.com

We are able to log in to webmail, the password has been triple checked and we are still getting an "login information incorrect" error. 
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Drew N, Alum

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Can you confirm that you have spelled everything correctly? In the domain, you do need to have the email address. I just set it up on my Galaxy Note 3 and it worked right away. Is it just this email address, or can you not get it to work on any of your suites?
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Jennifer3538

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Yes. I have followed all of the steps above repeatedly and triple checked the login information. I am still getting the login information incorrect error. I have not tried it with any other suites as none of them are needed on this phone. 
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William S

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Have you tried a 3rd party email app such as K-9 Mail?
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tiffany2548

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Why are there so many people not able to use the hmail suite as it should be used.  Adding another app to the phone is ridiculous.  I tried to add mailwise and couldn't do that either. 
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William S

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I do apologize if you are experiencing difficulty getting this set up. We would be more than happy to try and help you get this set up for you. This is not a prevalent problem, and we can certainly try and figure out what the issue is. 

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