Server Error & NO Customer Service

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  • Updated 3 years ago
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Archived and Closed

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Another day trying to log in and another Server Error. Also my new site should have been live Friday - I see it on my mobile phone but not on ANY computer I try. For the price of the hosting (which is considerably higher than many others) there should be Customer Service and tech support 24/7. It is ridiculous on a Sunday they are "closed"
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Posted 3 years ago

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Dan or Brad2150

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I agree. Wish they showed some urgency or good communication skills. I get this vibe like Monday morning someone will show up for work and be like "oh my goodness, we're down" and then it will be fixed mid day monday. Meanwhile business is completely down. 
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For real though. It is a very expensive host NOT to have customer service and tech support every day - it should be 24/7 to service their clients. The server has been on and off with errors for days now. NOT okay to me.
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you are both so right. i've been with this company for so long that this last year, i've just begun to just be FEED UP. my last four calls is what kept me but TODAY the two ladies that i spoke with i was like HELL NO! I've honestly been on the phone and surfing the net all day to transfer out. i just can't take it anymore. CUSTOMER SERVICE is a key for any business.
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Drew N, Alum

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Sorry for the inconvenience. While the support staff is not in on the weekends, these types of issues are not resolved by the support agents. They are resolved by the engineers, who are present 24/7. Unfortunately on the weekends, it is not always possible for us to communicate this with you immediately.

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