Sent files have all disappeared!

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  • Updated 6 months ago
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Just opened my outlook and all my SENT files are gone! Checked Homestead and all my sent files are gone there too. This is not good! Any ideas?
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Alison2231

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  • panicked

Posted 6 months ago

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Drew N, Community Manager

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When did you last see them? Is your Outlook set up as POP or IMAP?
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Alison2231

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Outlook is set up as IMAP per instructions from you guys.  The last time I saw them I'd say would be within the last few days - I haven't been in the office due to weather for a week, but have been on computer; however, I haven't been doing as much as usual.  I typically use the Sent items at least every other day if not every day.
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Alison2231

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I'm looking at the other messages - and it looks like I'm not the only one!  This is really important as, since I'm not able to keep that many current messages, I use the SENT folder constantly.  Thanks for any help you can give me to resolve!
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Drew N, Community Manager

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I'm sorry. Which mail box is it? I will look in the restore points to see what I can find.
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Alison2231

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I have two mailboxes which feed into that outlook account - alisonluckett@alisonandassociates.com and alison@theleisurehut.com.  The vast majority are from alisonluckett@alisonandassociates.com  
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Drew N, Community Manager

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alison@theleisurehut.com has been the same all week, but we are restoring alisonluckett@alisonandassociates.com right now. Give us a little bit and they should be back.
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Drew N, Community Manager

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They have been restored to the "Sent items" folder
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Alison2231

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Actually, there's another one too - fbsales@theleisurehut.com but there wouldn't be any sent files from there.....
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Alison2231

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Thank you!  Is that all you found though?  Those go back to August of 2017 - they should go back much farther....  I appreciate what you did find - but could you just check to see if there are others?  Can you tell me what happened so that I can avoid in the future?
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Drew N, Community Manager

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That is what was there from last Monday. Do you think it was further back than that?

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