Scrolling banner not loading on website manager!

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Why isn't my scrolling banner not loading on my pages in the Website Manager? However, when I preview each page the scrolling banner is there. I also keep having a problem with the scrolling banner being distorted on some of the pages although it's clear on other pages. I've copied and pasted to ensure that it's the same on every page seems like a thousand times, but it keeps happening. PLEASE help because I'm launching my new website May 1st. Thanks in advance!
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Angela R.9825

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Posted 3 months ago

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Lisa8964

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Hi... I had a similar problem, for me I had to make sure the element was layered on the "top" of the header.  Just click the banner and then click the arrow in the layer arrow to move it to the top... Hope that works :)
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Angela R.9825

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Thanks Lisa! I clicked the banner, however I don't see "the arrow in the layer arrow". The only arrows I see are where you attach the image that you want in the banner. 
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Michelle C, Employee

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If you right click on the scroller, you will see element layer order, from here you can bring to front. 
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Angela R.9825

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Ok. Thanks!
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Michelle C, Employee

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Hello Angela, 

I am able to see the image scroller on every page in the editor as well as on the live website. I do see some differences however in the content, have you published any recent changes in the editor? If not, its okay, I see the images showing properly in the preview mode.  Would you mind sharing a screen shot of where you see it missing? 
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Michelle C, Employee

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I am using Chrome also. I would want to see a screen shot to better assist, even if you can take it with a cell phone and send it over it would help. Otherwise I would advise removing it and re adding. If it still looks weird in preview mode on your end, reviewing the scroller once it is published.
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Angela R.9825

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Ok. It's working now. I'm not sure what caused to work properly, but that's been happening a lot. It goes back/forth from scrolling correctly to not scrolling correctly. Sometimes an entire page doesn't load in Website Manager. So I'll have to keep checking it once I re-launch it. If I start having a problem again, I'll provide a photo of what I'm seeing. Thanks!
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Michelle C, Employee

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Awesome, unfortunately it is an older builder so you can see some odd occurrences however, if you do see anything weird definitely reach out and we can look into it. I would also encourage you to look into using Websitebuilder, the newest editor Homestead utilizes, it will provide a better overall experience. 
You are welcome. 
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Angela R.9825

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Oh my. I thought I was using Websitebuilder! Will it change everything I've done in the builder I'm using?
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Michelle C, Employee

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No, it will not affect the current website. This you can work on completely separate while the current site stays up and once you are done you can connect the domain name to the new site.
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Susan6060

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Try clearing your cache
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Angela R.9825

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Thanks Susan! Clear it from the Website Manager of my laptop?
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Susan6060

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If others are seeing the changes and you are not, if you clear your cache on the computer you are working on that will fix that. I don't know about the other things. 
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Angela R.9825

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Ok I'll try that too. Thanks!

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