running windows 8 64 bit

  • 0
  • 3
  • Problem
  • Updated 7 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I can't access the site builder need you to do what is necessary or tell me how to take care of the problem
Photo of Joe1448

Joe1448

  • 90 Points 75 badge 2x thumb

Posted 7 years ago

  • 0
  • 3
Photo of Ehsan Zaheer

Ehsan Zaheer

  • 39,954 Points 20k badge 2x thumb
Hi Joe1448,

Welcome to the community!

Unfortunately, Sitebuilder Desktop does not work with Windows 8, the only option would be to use Sitebuilder Plus (the browser based editor).

Please let me know if you'd like for me to change your account over to Sitebuilder Plus, or if you'd prefer to keep Sitebuilder Desktop, if you're able to use another computer to maintain your site.

I look forward to your response, thanks!

Ehsan
Photo of Mr-Noname0782

Mr-Noname0782

  • 130 Points 100 badge 2x thumb
hello Ehsan, can you continue this topic http://community.homestead.com/homest... ?
Photo of Ehsan Zaheer

Ehsan Zaheer

  • 39,954 Points 20k badge 2x thumb
Hi Mr-Noname0782,

I've responded to your post there as well - You'll need to follow up with the billing manager.

Thank you,

Ehsan
Photo of Office

Office

  • 180 Points 100 badge 2x thumb
Hi Ehsan

I have tried to run Site Builder in compatibility mode for Win7 on a Win8 machine as suggested in another thread - no joy, I now get a message that I need a virtual machine to run Site Builder. I do have other Win 7 machines where I could maintain my websites but my "main computer" is this Win8.

Can you tell me if it will be worth a try with vm ware? If you change the account to Site Builder Plus, what does that entail? Costs?

Thanks a lot, regards from Namibia

Alexandra
Photo of Ehsan Zaheer

Ehsan Zaheer

  • 39,954 Points 20k badge 2x thumb
Hi Alexandra,

I apologize for the delay - There is no additional cost for the use of Sitebuilder Plus, I'll just need to make the change on my end.

I personally would recommend giving that a try that way you're not spending money unnecessarily (on vm ware).

Please let me know if you'd like to try plus first.

I look forward to your response, thanks!

Ehsan
Photo of Willie1289

Willie1289

  • 62 Points
I cannot access your website from my home computer since purchasing a new computer with Windows 8, I cannot update my website. Help! It lkeeps saying "This page cannot be displayed". This has been going on since December. I have already tried removing the firewall and antivirus setting as instructed. It did not work.

This reply was created from a merged topic originally titled
No Access To Site with Windows 8 Malfunction.
Photo of Aubrey T

Aubrey T

  • 15,316 Points 10k badge 2x thumb
Hi Willie -

Sorry about the problems you're having with Windows 8! Please see Ehsan's reply above. Sitebuilder Desktop does not work with Windows 8, unfortunately.

Also, if you are just trying to log into your Homestead account, IE10 (internet explorer), we've heard other customer's having difficulty, so we recommend using Firefox to log in.

Please let me know if you're interested in switching to Sitebuilder Plus.

Thanks,
Aubrey
Photo of Bruce5451

Bruce5451

  • 90 Points 75 badge 2x thumb
Hi Aubrey, I kept my old computer with Windows 9 to edit my site but really need to do it with my new one with windows 8. Can you activate the Plus option for me if there is still no fix for Windows 8? Thanks
Photo of Aubrey T

Aubrey T

  • 15,316 Points 10k badge 2x thumb
Hi Bruce -

Sorry for the delay in getting back to you! Done - you are now on Sitebuilder Plus.

Thanks,
Aubrey
Photo of Bruce5451

Bruce5451

  • 90 Points 75 badge 2x thumb
Thanks Aubrey, ok, one more problem. I did keep my old windows 7 (don't know where I came up with that "9" on my initial inquiry). There use to be a toggle between sitebuilder and light. Now that you switched me to Plus, do I not still have the option of going back to the old computer and using sitebuilder? Thanks, Bruce
Photo of Aubrey T

Aubrey T

  • 15,316 Points 10k badge 2x thumb
Hi Bruce,

Good question! We do have a way to make it so that you have access to both desktop and Plus, but please keep in mind that this option does not support Master Templates, Intuit Web Payment, and Traffic Booster. It is highly recommended to be on "SiteBuilder Plus only" to take advantage of new features... but if you're OK with not using those features, I can make it so that you can use both.

Please let me know how you wish to proceed!
Aubrey
Photo of Bruce5451

Bruce5451

  • 90 Points 75 badge 2x thumb
Aubrey, let me try using the Plus only and see how that works and I'll let you know. Thanks much, Bruce
Photo of Jorge9158

Jorge9158

  • 60 Points
Please move my account to SiteBuilder plus to be able to use it in my Windows 8 64 bit laptop
Photo of Mike F.

Mike F., Alum

  • 184,678 Points 100k badge 2x thumb
Hello Jorge, Just letting you know your account has been converted to SiteBuilder Plus. To access the new software, you'll now need to log into your account on www.homestead.com and click the Websites Manager link. Thanks

This conversation is no longer open for comments or replies.