Roundcube Server Not Deleting Emails After Outlook Downloads

  • 0
  • 2
  • Problem
  • Updated 1 week ago
  • Acknowledged
My email account is connected to MS/Outlook 2010 in Office Professional through the POP/SMTP protocol. Within the last month, email from the Roundcube server is  being downloaded to Outlook without any filters that say "This email was downloaded already; don't do it again." I now have 742 emails in my Inbox, many duplicates, and the downloads keep coming daily. It looks as if this began on October 22, 2018. I have four mailboxes that I've connected with Outlook and only one of them is having this issue. Because only one email box is affected, It feels as if this issue is on the Roundcube side, not the Outlook side. Any ideas?
Thanks!
Photo of LaVerne8280

LaVerne8280

  • 122 Points 100 badge 2x thumb
  • confused

Posted 2 weeks ago

  • 0
  • 2
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 23,766 Points 20k badge 2x thumb
Hello,

This wouldn't be a Roundcube issue, or necessarily an Outlook issue, but an issue with the connection between the two. I do not know what causes this issue, but the only way I've seen it successfully resolved is to delete that account from your Outlook, reset that password through Homestead, and re-add the account with all of the correct settings. This would delete any emails you currently have saved on Outlook, so you will need to download any emails you need to keep to your computer.

Reset password instructions:

https://community.homestead.com/homestead/topics/how_to_i_reset_my_email_password

Email client setup instructions:


https://community.homestead.com/homestead/topics/how_do_i_setup_an_email_client_to_check_my_homestea...
Photo of LaVerne8280

LaVerne8280

  • 122 Points 100 badge 2x thumb
Thanks Elyzabeth! I totally understand. I've had problems with other connections breaking in the past months, so it's becoming a familiar activity. I've saved my old emails in an archive file and have created a new account. Let's see if that works.
Thanks again!

Photo of Elyzabeth

Elyzabeth , Official Rep

  • 23,766 Points 20k badge 2x thumb
Fantastic, let me know if you need any further help!