roundcube email error

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Posting this for a customer of mine.  Suddenly having problem with email.  He signs in with round cube.  this is the error that comes to people he is emailing.

This message was created automatically by mail delivery software.A message that you sent has not yet been delivered to one or more of its
recipients after more than 4 hours on the queue on bosmailout08.eigbox.net.

The message identifier is:     1fTJ54-0001PC-Ts
The date of the message is:    Wed, 13 Jun 2018 23:37:47 -0400
The subject of the message is: test

The address to which the message has not yet been delivered is:

  brotherlee@joshuastrail.org

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.


Reporting-MTA: dns; bosmailout08.eigbox.net

Action: delayed
Final-Recipient: rfc822;brotherlee@joshuastrail.org
Status: 4.0.0
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Levon9216

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Posted 4 days ago

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Drew N, Community Manager

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This can happen if the servers are pretty busy, or possibly that the recipient server is doing an more comprehensive spam check. The message itself says they are still trying. If they receive a permanent failure, then we can take a look at the message. I did a scan of the log and every message sent from our server to brotherlee@joshuastrail.org was delivered to the recipient's server, so they may need to check with their mail host.

All that being said, I just checked the domain joshuastrail.org and I am unable to see any MX records on that domain, so they may have an issue with all their email.
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Levon9216

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The email is set up through homestead. How do we fix the MX records with sitebuilder?
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Drew N, Community Manager

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I see. You are trying to point the domain to us. Are you wanting the domain to bring up the Homestead wensite too? If so, you will need to log in to your account at enom. Change the nameservers. Remove the existing ones and put in

ns1.mdnsservice.com
ns2.mdnsservice.com
ns3.mdnsservice.com.

If the domain should be bringing up a website at another host, then let me know and I will provide alternate instructions.
(Edited)
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Levon9216

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You’re always so helpful. Thanks Drew!
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Drew N, Community Manager

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I'm happy to hear it!