Reports of emails being blocked

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It has come to our attention that Spamcop, a 3rd party spam blocking service, is blocking some of our IP addresses. We are working with them to find a solution, but until then, you may get a bounceback on outgoing email. Please try to resend the email every hour until it is not bounced.

Elyzabeth , Official Rep

48,486 Points

Posted 2 years ago

2 years ago

Tracy0531

80 Points

This reply was created from a merged topic originally titled Im getting this message from Spam Cop on much of my outgoing emails:.

Im getting this message from Spam Cop on much of my outgoing emails: 550 spamcop.mimecast.org Blocked - see http://www.spamcop.net/bl.shtml?66.96.... - https://community.mimecast.com/docs/D... [RAmNAjyFMImWFDmlG6h6fg.us190]

2 years ago

Frank0802

100 Points

This reply was created from a merged topic originally titled Spamcop is returning all of my emails this morning. What can I do?.

Spamcop blockingg my emails

2 years ago

MaryEllen9150

2,388 Points

This reply was created from a merged topic originally titled SPAMCOP IS BLOCKING EMAILS.

Numerous emails being returned from Spamcop. They're reporting as spam.
Someone else I see has posted this in the questions forum, but i wanted to report this as a problem. It was sporadic last week but I could get some through if i waited and resent the email. But as of yesterday none of my resent emails are going thru. They're all being blocked by spamcop.

2 years ago

Jessica5481

198 Points

This reply was created from a merged topic originally titled Emails kicking back again!.

My emails are kicking back again! This is a real problem for me! My email is Jermaine@TallCopSaysStop.com. Please fix this soon!

2 years ago

CLEMENT9239

100 Points

This reply was created from a merged topic originally titled MESSAGE RECEIVED WHEN I SENT EMAIL FOR SOME USUAL CONTACTS.

Hi, I receive this message when I sent and email for some usual contacts ? host mx1c9.bellcanadahosting.com [69.156.240.34] SMTP error from remote mail server after MAIL FROM::550 5.7.1 H:SC [66.96.188.9] Connection refused due to abuse. Please see http://spamcop.net/bl.shtml?66.96.188.9 or contact your E-mail provider. Could you please help me with that

2 years ago

Art7340

120 Points

Until then I can not send invoices...?

2 years ago

Laura9566

122 Points

What’s the time frame for resolution?

2018-12-14T21:54:05+00:00

Elyzabeth , Official Rep

48,416 Points

New emails being sent out should not be blocked. Any emails that were already blocked will need to be sent again until they go through.

2 years ago

r4117

160 Points

I see all of these are 3 days ago. I'm still receiving the blocked message but only from ONE isp. I can receive from them, but I can't send. Are you still working on this or is my problem unique?

2018-12-17T17:39:12+00:00

Elyzabeth , Official Rep

48,486 Points

Your issue would be unique, the spamcop issue was not just one ISP. That ISP would need to whitelist your email address. Please have one of the recipients that are not receiving your email request that they whitelist you.

(Edited)

2 years ago

david2953

7,168 Points

Is this related? I am not receiving any emails at all on Round Cube or emails directed to Gmail or Outlook on my phone or desktop. Sent mail looks fine. Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1767589/RackMultipart20181217-15469-zzoi8d-RoundCubeEmailServerError_inline.JPG?1545070144

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1767589/RackMultipart20181217-15469-zzoi8d-RoundCubeEmailServerError_inline.JPG?1545070144

(Edited)

2018-12-17T18:34:53+00:00

Elyzabeth , Official Rep

48,486 Points

No, that is not the same issue. This is an issue with the mailbox that I will need to submit a ticket to get resolved. I will let you know when this is fixed.

2018-12-17T18:56:56+00:00

Elyzabeth , Official Rep

48,486 Points

This issue has been resolved. Please let me know if you have any further issues.

2018-12-17T19:32:24+00:00

Penni-Peggi4717

152 Points

im having same problem.

2018-12-17T19:32:37+00:00

david2953

7,168 Points

Thank you. It seems to be working now. Much appreciated

2018-12-17T19:35:05+00:00

Elyzabeth , Official Rep

48,486 Points

Penni-Peggi4717 the same error message? Can you post a screenshot?

2018-12-17T20:01:23+00:00

Penni-Peggi4717

152 Points

yes same error message.....please help. busy time of year & need access to emails. thank you

2018-12-17T20:11:03+00:00

Penni-Peggi4717

152 Points

still not
working

2018-12-17T20:29:43+00:00

Elyzabeth , Official Rep

48,486 Points

Which email address are you referring to?

2018-12-17T20:31:11+00:00

Penni-Peggi4717

152 Points

penni@flavorfulevents.com

2018-12-17T20:33:51+00:00

Elyzabeth , Official Rep

48,486 Points

I can see you called regarding this. Please wait for their resolution

2018-12-17T23:15:19+00:00

Penni-Peggi4717

152 Points

Any update? Been over 4 hours.

2018-12-18T12:03:29+00:00

Penni-Peggi4717

152 Points

Email is still not working. Unable to receive incoming emails. Still getting that error message when click on inbox. It's been 17 hours. Please please let me know status.

2018-12-18T14:51:03+00:00

Penni-Peggi4717

152 Points

Working now. Thank you Ricco

2 years ago

Ken3167

140 Points

We've got a similar issue. It seems the ip address that our company's email server is hosted from is blacklisted IP address on this website: http://emailadmin.registeredsite.com/
When you type in our IP address 66.96.186.2 it gives a message that I'll screenshot and include in this post. They ask for the server providers to please fill out the form and have the IP unblacklisted. Can that be taken care of ASAP? Some of our clients cannot receive emails from us and haven't for weeks now. Thank you.

Image httpsd2r1vs3d9006apcloudfrontnets3_images1767660RackMultipart20181218-125828-71mb7q-IP_Blocked_Website_Screenshot_inlinePNG1545092358

Image httpsd2r1vs3d9006apcloudfrontnets3_images1767661RackMultipart20181218-90463-1wgnx2f-Email_BLocked_Screenshot_inlinePNG1545092667

2018-12-18T15:23:43+00:00

Elyzabeth , Official Rep

48,486 Points

Need to make private question so I can request information.

Please reference the new conversation here: Email blocked

2 years ago

Misti9228

210 Points

I am getting messages of return emails:

host mx07.register.com [205.178.149.7]

SMTP error from remote mail server after MAIL

FROM:<SRS0=T3+ue6=O3=carolinapistolinstruction.com=instructor@eigbox.net>:

553 5.3.0 66.96.184.10 Your message was rejected for possible spam/virus content.Please ask your email provider to visit http://emailadmin.registeredsite.com for resolution.

when opening up my email account on my phone I get this message below:

ERROR 4773: The Roundcube Plus skin cannot find a needed html element.

This could mean that your Roundcube is not running properly or it is not compatible with the skin. Disable the xskin plugin in config.inc.php and refresh this page to check if there are any errors.

2018-12-18T15:24:05+00:00

Elyzabeth , Official Rep