Reports of customer websites not loading 09/13/2017

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  • Updated 5 months ago
  • (Edited)
Archived and Closed

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10:30 MST AM: Website Builder sites should be loading correctly now, and all issues have been resolved. We will continue to monitor for any ongoing problems.
Thank you for your patience.

7:40 MST AM: The problem has been identified, and are working to correct the issues.

7:05 MST AM: We are aware some customers are unable to see their websites, and are unable to edit their Website Builder website. Engineering is working to resolve the issue.

We apologize for the inconvenience.
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Todd H, Social Media Specialist

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Posted 5 months ago

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Clairice2888

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This reply was created from a merged topic originally titled "Internal Error Occurred".

"Internal Error Occurred" message on my website this morning. I can't retrieve pictures, publish pages, save work, or basically, anything.  
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clemas5339

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when going to my site it says HEALTH CHECK - that is it.  I also cannot log into my account.  My other accounts are working fine
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Todd H, Social Media Specialist

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This is only affecting Website Builder sites, and the Website Builder editor. Our engineering team is working to have this issue resolved as soon as possible.
What is the ETA. I am loosing Buisness I'm also paying for AdWords and clicks are now going to a dead site page with Health Check on it...
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snn66006565

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yes I like to know ETA also !  just paid for advertising that arrived to people yesterday & need website for online booking ??  this is crazy
Todd how much longer is this going to take. My site was down last month for a whole day and now it down again. Customer and new customers can not find me to place orders. No order coming in means I'm loosing money by the min. My customers order food during lunch and none of them can do so now. Please give me an update.
(Edited)
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lynn7364

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Yeah....not too great for a family motel either...they can't find us to call or reserve.....tick tock
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chwelch100051

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I just joined about a month ago and it seems this problem is reoccurring, very frustrating!! I use to have a website with homestead years ago and really liked the program but things like this would happen often and the company would not contact you letting you know your website was down and I was losing money. It was frustrating too because they didn't compensated you either for the problem. It looks like things have not changed. I might have to look around for another server if this keeps happening. :/

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Drew N, Community Manager

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Official Response
The editor should be coming up now. If you still see an issue, please let us know. We are sorry for the inconvenience and thank you for your patience.
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snn66006565

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This reply was created from a merged topic originally titled My website says Health check ? ad just arrived to homes yesterday ? i need it up ....

website is saying health check ??  I just paid for in home ads that arrived yesterday to homes, my business runs off online booking !!  What is going on ?  Need this fixed or feel at the very least all customers affected should be credited a free month which is just a fraction of what we will lose !  
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snn66006565

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My website is still not working !!
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Drew N, Community Manager

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What problem are you having? The site comes up for me and I am able to open the editor. Try clearing your browser history or try another browser.
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Kelly0873

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All my websites are still saying "Health Check"
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Charles2535

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Now my domain is going to a page that says Health Check! Has Homestead been hacked or what is going on with our websites. I know you buy space from go daddy did you pay your bill?
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Drew N, Community Manager

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Which domain are you talking about? I do not see this.

We have not been hacked and we do not buy space from anyone. We have our own servers.
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Charles2535

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I don't know why white pages that said "Health Check" in center of page was on all of  my domain pages. It cleared up after I when into site builder and unchecked url box and saved. It was working fine before we went off line today! 
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Kelly0873

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Same thing still happening to me as well with the "Health Check"

Getting concerned!
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snn66006565

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I cleared my history etc like they said to try & it worked after. So I would definitely try that. Hope this helps, I was super stressed on this yesterday as well
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Drew N, Community Manager

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That would my suggestion. I have checked all the sites and they seem to be working. If anyone still sees this, first clear the browser history and try again. If that doesn't resolve it, please provide the domain name you see it on.
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Charles2535

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Well here we go again... websites off line..
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Drew N, Community Manager

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Charles2535, we are already working on an issue with the editor. I was able to bring up your sites though. What are you seeing?
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Charles2535

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Now they are back up! slow to load at first but all 3 of my sites are back up.
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Charles2535

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it was showing a browser server error at first and none of my site would load. now they are all back on line.
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Drew N, Community Manager

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Thank you for the information. We are still working as well.

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