Repoint to new big Commerce URL not effective!

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  • Updated 6 years ago
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Since the transition to big commerce and subsequent change in my URL address to drop the word homestead, my on line sales have dropped 75% over the past 3 weeks. Homestead claims there is a repoint to the new address but obviously it has not taken effect 100 percent of the time. Does anyone have a suggestion as to what I can do to get the new URL more recognized? Homestead should NEVER have changed our URL addresses, there was no point in doing that... could have still been served by big commerce. Please help, HudsonGoods.com
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Karl0816

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Posted 6 years ago

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Mike F., Alum

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Hi Karl0816, Your domain should now be working. There was one minor fix I did from this end. Let us know if you still have any problems.
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Karl0816

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Thanks Mike! You're the best :-)
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SUE5759

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We had spent hundeds of hours on search engine optimization and and had moved up to the the first page on most google searches. Now, when you click on that link, people just get a message saying the "page is down for maintainance" but since each page now has a new URL, those pages will never come back up. We haven't seen any re-direct.

This change to Big Commerce has cost us thousands of dollars. Soooo tired of being on hold for a half hour trying to get help from someone at Homestead. And, dontcha love the cutesy happy/sad faces to gauge our moods? Do these people just want all of their customers to go away? We've moved back to ProStores. Buying it from them directly. They actually act like they want our business
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Mike F., Alum

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Hello Sue5759, Sorry if you are having problems but if you explain where you are stuck, or the problem you are having we are happy to help you out.

Mike
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Karl0816

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Hi Sue, I had the exact same problem, but Homestead was able to put a redirect on the individual pages... not the home page... for my web site. It is now working and am happy after being so upset.
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Mike F., Alum

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Sue5759, I took another look, and am still unsure of where you are stuck. I see that your domain nameservers are pointed to Prostores. Are you wanting to use a site hosted at Prostores, or the new Bigcommerce platform that we have switched to?

Mike

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