Repeating "Error: Oops something went wrong." with galleries/images

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  • Updated 6 months ago
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When I'm attempt to change the style in a gallery to make the background color transparent I get a pop up that says "Error: Oops something went wrong."

I click on the gallery I want to mess with, click Advance, go to Style and it automatically has the gallery tab open. In this case the background says it's transparent but it's not (it's a pale green I can see when the page loads) so I try Image tab in Style and it comes up with no options to change. So I try to just go back to the page and the pop up screen shows up with the "Error: Oops" thing. From that point on the error pop up keeps coming up with everything I try to do until I go click Account Home, log out of Homestead, close my browser and go back
in again. But as soon I try to make that gallery change it all happens over again...

I'd go ahead and delete the gallery and make a new one if I knew what the problem was in the first place so I don't make it again, if that's what happening. I'd like to make sure I'm not inadvertently creating the problem. FYI: This has happened with a few galleries and images. Not just this one.

Here are some screen shots of what's going on:


Above: background says it's transparent but it's not.


Try Image (instead of gallery) to make background of the individual images transparent and it shows no options to change.


Error pops up and left menu is gone... ?? After this the error pop up just keeps going with everything I do until I close my browser.
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PermaGaia

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Posted 6 months ago

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Todd H, Social Media Specialist

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I was able to replicate the problem. Can you delete the photo gallery element and recreate it?
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PermaGaia

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Done. Seems to have resolved itself this time. What causes this so I can ensure not to repeat? It's happened enough times to warrant this post... seems to happen randomly when I change the style in this type of image gallery and on all pages, not just this one.

First I experienced this error was when I added a gif image (not in a gallery, just image) -which I have since deleted because of this problem. But then it started happening to image galleries too. With the gif image, it played constantly in editor mode not just preview...
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Todd H, Social Media Specialist

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I definitely recommend you letting us know so we can report these to our development team. With the builder being so new still, they are polishing a lot of issues and it could be possible this specific photo gallery element became deprecated. I have seen these errors personally in my website as well and I try to get these reported up too. I have shared this specific issue with our development and hopefully we see less and less of these errors!
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PermaGaia

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Thank you, I will let you all know if/when this happens again. Should I post it here or somewhere more specific... ?

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