Renamed website and new name will not load.

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Can I have a customer service person log into my account and see why fitbyfaithformula.com is not loading for me?  I renamed it and all is linked correctly from what I can see.  Thank you.
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fitbyfaith

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Posted 1 month ago

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themieleman, Champion

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fitbyfaith

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I still am needing help with this please.  I did not fix the problem with this information.
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themieleman, Champion

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HELP
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
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fitbyfaith

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I have this site active on Cloudflare and all seems to be correct.  Using website builder, I was trying to check that homepage was saved as index, and there is no save as option.  Could that be what is giving me the 404 error?    If so, is there another way to check the main page is saved as index?
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themieleman, Champion

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MAKE YOUR Websitebuilder WEBSITE SECURE?
https://community.homestead.com/homestead/topics/auto-ssl-for-website-builder-domain-pointed-via-a-r...

When switching to the new builder going forward, if it does not automatically connect you can initiate the SSL with these instructions. https://community.homestead.com/homestead/topics/websitebuilder-ssl-cnvdqnt2aqgpr
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fitbyfaith

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This is the message I get  "Domain cant be verified as it doesn't exist on builder."  But it does exist.     
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themieleman, Champion

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HELP
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
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Michelle C, Employee

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Hello,

I was able to get your website up with the renaming option https://community.homestead.com/homestead/topics/fixing-the-website-builder-404-error. It now is showing http://www.fitbyfaithformula.com/.
Using WebsiteBuilder does not require you to use cloud flare for the SSL unless you need it for specif DNS setting we cannot add like SRV records DKIM  and a few other advanced records. If you want, I can point your domain back to Homestead and apply the SSL if for you or you will complete the steps https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https to use cloud flares SSL. 
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fitbyfaith

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Thank you so much!  Yes, if you could point it back to Homestead and apply the SSL I would greatly appreciate it.  I am not able so far to get it to load.though, it is trying to, but seems stuck.  I am building a new site for www.fitbyfaith.net and since that website is already established, will it be easier to make the switch?

(Edited)
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Michelle C, Employee

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Perfect, I will point it back to Homestead and apply the SSL. Since I am updating the name servers we will need to allow a little bit of time for everything to propagate but you should see the site coming back up and showing secured with a few hours. 
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Michelle C, Employee

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Also, yes since your domain is already established it will make the switch easier, once you build your new site follow these steps to get it connected https://community.homestead.com/homestead/topics/how_can_i_switch_my_domain_to_a_new_site_i_built.

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