Regarding the my on-line store front:

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For some reason the system is not adding shipping cost to purchase at checkout. It has worked in the past but isn't working currently. Can I fix this or is it a system issue?

Karl5056

350 Points

Posted 9 months ago

9 months ago

Karl5056

350 Points

I just read another post with the same issue. Mine is not showing up in PayPal. The notification I get from PayPal only lists cost of items. Is it a PayPal issue?

9 months ago

Drew N, Community Manager

257,542 Points

With your version of the Simplestore, you can have a fixed shipping cost on each individual product. The shipping charge shows up when you get to Paypal.

9 months ago

Karl5056

350 Points

I understand that I have a fixed shipping cost. It is check marked when I add the item to list in the store. I have multiple items in the store which has always added and displayed the shipping cost when I received my PayPal notification. The most recent item I listed (Fish Release) is adding the cost. I have had to create a separate charge item in the Simple Store just for shipping due to this issue. I have double checked the listing and I have re-entered the item to hopefully fix the problem. I just got another purchase today and PayPal doesn't have the shipping listed in the notification I received. This is the 4th time for this particular item. Can the customer delete shipping cost when it is processed by PayPal?

9 months ago

Karl5056

350 Points

It should say is NOT adding the cost...

2017-10-18T21:48:46+00:00

Drew N, Community Manager

257,542 Points

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1662974/8582-1801k8o_inline.png?1508363205

It is passing the shipping charge to Paypal, when I select pay with credit or debit card. Do you see this?

2017-10-18T22:05:59+00:00

Karl5056

350 Points

I do see that. However, it has happened 4 times for the Fish Release. Go Figure.

9 months ago

Karl5056

350 Points

Here is a copy of the PayPal notification. I charge $1.95 shipping for each Fish Release.

Description Unit price Qty Amount Fish Release Small 12-24
$9.95 USD 2 $19.90 USD Subtotal $19.90 USD Total $19.90 USD Payment $19.90 USD

Payment sent to logansboro@msn.com

Questions? Go to the Help Center at: www.paypal.com/help.

So the question is...Is this a PayPal issue or a Simple Store issue?

2017-10-18T21:55:13+00:00

Drew N, Community Manager

257,542 Points

When I log into Paypal I also see the charge there. If it isn't being collected, I would say this is happening on their end, as we are passing the shipping over to their site.

2017-10-18T22:04:15+00:00

Karl5056

350 Points

I just emailed PayPal with the issue. What is odd is that I have always been able to collect shipping with PayPal then it stopped with the Fish Release only.

Thanks.