Regarding the my on-line store front:

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For some reason the system is not adding shipping cost to purchase at checkout.  It has worked in the past but isn't working currently.  Can I fix this or is it a system issue?
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Karl5056

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Posted 9 months ago

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Karl5056

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I just read another post with the same issue.  Mine is not showing up in PayPal.  The notification I get from PayPal only lists cost of items.  Is it a PayPal issue?
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Drew N, Community Manager

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With your version of the Simplestore, you can have a fixed shipping cost on each individual product. The shipping charge shows up when you get to Paypal.
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Karl5056

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I understand that I have a fixed shipping cost.  It is check marked when I add the item to list in the store.  I have multiple items in the store which has always added and displayed the shipping cost when I received my PayPal notification.  The most recent item I listed (Fish Release) is adding the cost.  I have had to create a separate charge item in the Simple Store just for shipping due to this issue.  I have double checked the listing and I have re-entered the item to hopefully fix the problem.  I just got another purchase today and PayPal doesn't have the shipping listed in the notification I received.  This is the 4th time for this particular item.  Can the customer delete shipping cost when it is processed by PayPal?
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Karl5056

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It should say is NOT adding the cost...
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Drew N, Community Manager

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It is passing the shipping charge to Paypal, when I select pay with credit or debit card. Do you see this?
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Karl5056

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I do see that.  However, it has happened 4 times for the Fish Release.  Go Figure.
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Karl5056

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Here is a copy of the PayPal notification.  I charge $1.95 shipping for each Fish Release.


Description Unit price Qty Amount Fish Release Small 12-24
$9.95 USD 2 $19.90 USD Subtotal $19.90 USD Total $19.90 USD Payment $19.90 USD

Payment sent to logansboro@msn.com

Questions? Go to the Help Center at: www.paypal.com/help.

So the question is...Is this a PayPal issue or a Simple Store issue?

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Drew N, Community Manager

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When I log into Paypal I also see the charge there. If it isn't being collected, I would say this is happening on their end, as we are passing the shipping over to their site.
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Karl5056

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I just emailed PayPal with the issue.  What is odd is that I have always been able to collect shipping with PayPal then it stopped with the Fish Release only.

Thanks.

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Drew N, Community Manager

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Ok, let me know what they say. It looks like it should be working to me.

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