Regarding the my on-line store front:

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For some reason the system is not adding shipping cost to purchase at checkout. It has worked in the past but isn't working currently. Can I fix this or is it a system issue?

Karl5056

380 Points

Posted 11 months ago

11 months ago

Karl5056

380 Points

I just read another post with the same issue. Mine is not showing up in PayPal. The notification I get from PayPal only lists cost of items. Is it a PayPal issue?

11 months ago

Drew N, Community Manager

258,782 Points

With your version of the Simplestore, you can have a fixed shipping cost on each individual product. The shipping charge shows up when you get to Paypal.

11 months ago

Karl5056

380 Points

I understand that I have a fixed shipping cost. It is check marked when I add the item to list in the store. I have multiple items in the store which has always added and displayed the shipping cost when I received my PayPal notification. The most recent item I listed (Fish Release) is adding the cost. I have had to create a separate charge item in the Simple Store just for shipping due to this issue. I have double checked the listing and I have re-entered the item to hopefully fix the problem. I just got another purchase today and PayPal doesn't have the shipping listed in the notification I received. This is the 4th time for this particular item. Can the customer delete shipping cost when it is processed by PayPal?

11 months ago

Karl5056

380 Points

It should say is NOT adding the cost...

2017-10-18T21:48:46+00:00

Drew N, Community Manager

258,782 Points

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1662974/8582-1801k8o_inline.png?1508363205

It is passing the shipping charge to Paypal, when I select pay with credit or debit card. Do you see this?

2017-10-18T22:05:59+00:00

Karl5056

380 Points

I do see that. However, it has happened 4 times for the Fish Release. Go Figure.

11 months ago

Karl5056

380 Points

Here is a copy of the PayPal notification. I charge $1.95 shipping for each Fish Release.

Description Unit price Qty Amount Fish Release Small 12-24
$9.95 USD 2 $19.90 USD Subtotal $19.90 USD Total $19.90 USD Payment $19.90 USD

Payment sent to logansboro@msn.com

Questions? Go to the Help Center at: www.paypal.com/help.

So the question is...Is this a PayPal issue or a Simple Store issue?

2017-10-18T21:55:13+00:00

Drew N, Community Manager

258,782 Points

When I log into Paypal I also see the charge there. If it isn't being collected, I would say this is happening on their end, as we are passing the shipping over to their site.

2017-10-18T22:04:15+00:00

Karl5056

380 Points

I just emailed PayPal with the issue. What is odd is that I have always been able to collect shipping with PayPal then it stopped with the Fish Release only.

Thanks.