Refund or Lawsuit

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This is ridiculous. I have never seen a company treat their paying customers so poorly. If you want in on the pending class action lawsuit please email me at . We have an attorney on retainer and are collecting names of people who would like to sue Homestead and Endurance. We recommend calling the Brookdale, MA police department and filing a complaint as well as any commerce agencies in that city.  What this company has done is illegal and immoral and there is grounds for civil and criminal prosecution. 
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Posted 5 years ago

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susan2829, Champion

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Being the skeptic that I am I have some questions.
1. Who are you?
2. Who is the 'we' you refer to in your post?
3. Who is the attorney and what is their contact info?
4. What kind of complaint would one file with the Brookdale, MA police?
5. Wouldn't this fall under the State Attorney General's purview rather than the local P.D.?
6. Have you spoken with anyone at EIG or Homestead in regards to compensation?
7. Have you read the Terms of Use/Service agreement you signed off on when you signed up for Homestead?

I'm just not one of those people who jumps on the 'let's sue' bandwagon. Is Homestead/EIG negligent in this? Yes. Should they pay their clients for lost revenue? Yes. Is it necessary to file a law suit to accomplish that? If each of us affected by this aren't able to negotiate a fair settlement with Homestead then perhaps legal action will be necessary, but I believe that we should start by trying to resolve this individually and without lawyers. Just my opinion.
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I hear what you're saying, but do you really think a company that does what this one has done (undertaken a "data migration" -- whatever that is! -- that renders its customers unable to update their websites during the holiday season, and that does not answer their customers' calls -- on hold for 45 minutes this morning until I gave up -- will consider resolving "individual customer issues"? Don't think so. My plan: Wait until the end of the year. If all access issues aren't resolved by then, I will switch to a new provider and consider joining any class action suit against Endurance that sounds legitimate and fair.
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susan2829, Champion

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Hi Rob!

Why on earth are you even trying to get through to Customer Service via phone???  Heck, that was impossible and a total waste of time even before the melt down unless you were knitting a sweater and didn't mind waiting and waiting and waiting ... Just do a private message to Drew.

Sad that we find ourselves in this position. I imagine everyone is mulling over what to do. Your plan makes sense I just hope it doesn't come to that.
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It is indeed very, very sad that many of us with larger accounts find ourselves in this position. You all make some very good points but I definitely don't feel a class action suit is the way to go and here's why:

Disadvantages of Class Action Litigation

    Resolution of class actions generally take much longer than conventional lawsuits due to their procedural complexities
    They must be resolved in a common manner such that differences between individual cases are typically not emphasized
    Individuals who participate typically give up their right to file suit individually
    Class members generally play a lesser role in directing the litigation
    Even if successful, participating members of the class may only be compensated with a minimal recovery

Since I'm not a rocket scientist and since the damages to each account holder will be different, I'm thinking that (if each account holder) contacting the Attorney General of Massachusetts to file a formal Consumer Complaint may be the best way to go? It only takes a minute or two and it will legally document your complaint with this company.

As far as assessing your damages, when you go to court simply make sure you have complete documentation of your past earnings and the dollar amount you feel you've lost as a result of this Endurance data migration.

I think it would be a good idea to have complete documentation of your last month's earnings, last years earnings or even your last 5 years of earnings you've had as a result of your hard work with the websites you've created with the Homestead platform? That's just my thoughts, but I'm thinking that should give us all the framework we need to recover our losses.

I'm personally going to give them a chance to compensate us before I file any kind of a lawsuit. However, I feel that filing a formal complaint with the Massachusetts Attorney General's Office is positively Step #1?

If worst comes to worst, I'd suggest hiring or contacting your own attorney or legal representative to recover your damages. Here's the LINK:

Unfortunately, no one can really assess their damages until this is all over with, so please just be patient as hard as it is. Wishing you all a Very Merry Christmas. Somehow, we're all going to make it through this planned and well thought out train wreck. Thank you Endurance.

Also, we're not receiving any Homestead Form Submissions until 48-72 hours after our customers have sent them. Not even sure if they're all getting through? That has also cost us a lot of business due to our lack of follow up communication. May God Bless Us All!

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First thing to do by Homestead is to fire the Migration manager because he
/she simply cannot do the job.  It will get worst now because things start falling apart!
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susan2829, Champion

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Tim, I heartily agree with your approach and you are spot on when you say WAIT until this 'migration' is complete before doing anything except to start gathering information to be ready for when things are restored to normal.
What a colossal mess.
Merry Christmas to you and thank you for your post.
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I'm also very upset and losing business because of garbled pages and an inability to get in and fix them, not to mention the time I've wasted with Tech Support. At the very least, I feel those of us who choose to switch to a reliable provider should be refunded the amount we've prepaid for our accounts. I have four websites with Homestead, so switching is going to be a monumental task, but if they're going to be this unreliable, I'm not sure I have a choice.

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