refund a payment or shipping

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I am trying to refund an order in my online store because a customer double ordered by accident. Also, I gave her a free shipping code and it still charged her shipping. Is there a way to refund one order and on the other, do a partial refund just for shipping? Thanks!
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Michelle8095

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Posted 8 months ago

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Michelle C, Employee

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Hello,

You can cancel the second order via the store but you will need process the refund directly through your payment processor. 

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