product pictures not on live site

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  • Updated 6 days ago
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The product photos are not showing up on the product pages, instead there is a stock place-holder image.  When I preview the website on the editor, it appears as it should, with the individual product photos on the product pages.  However, even after saving and publishing the changes (several times), it still doesn't show on the photos on the live site.  I also can't find an option in the settings or style editor to allow me to turn off and on this feature.  Please advise. 
Photo of thegrilldelivery0523

Posted 7 days ago

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Photo of Michelle C

Michelle C, Employee

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It may be that the default template locked in that image for the product page. If you go to the product page in the editor, click in the section and select change design to edit the section. Then select a new or similar design and apply it. This will over ride the template element and display the correct product images.